HomeMy WebLinkAboutAGR-7843 - ACE PARKING III, LLC. - PAID PARKING IMPLEMENTATION, ENFORCEMENT, & MANAGEMENT SERVICESPROFESSIONAL SERVICES AGREEMENT
[Paid Parking Implementation, Enforcement, and Management Services]
THIS PROFESSIONAL SERVICES AGREEMENT (the “Agreement”) is made at
Orange, California, on this ____ day of ________________, 2025 (the “Effective Date”) by and
between the CITY OF ORANGE, a municipal corporation (“City”), and ACE PARKING III, LLC,
a California limited liability company (“Contractor”), who agree as follows:
1. Services. Subject to the terms and conditions set forth in this Agreement,
Contractor shall provide to the reasonable satisfaction of City the services set forth in Exhibit “A,”
which is attached hereto and incorporated herein by reference. As a material inducement to City
to enter into this Agreement, Contractor represents and warrants that it has thoroughly investigated
and considered the scope of services and fully understands the difficulties and restrictions in
performing the work. The services which are the subject of this Agreement are not in the usual
course of City’s business and City relies on Contractor’s representation that it is independently
engaged in the business of providing such services and is experienced in performing the work.
Contractor shall perform all services in a manner reasonably satisfactory to City and in a manner
in conformance with the standards of quality normally observed by an entity provided such
services to a municipal agency. All services provided shall conform to all federal, state and local
laws, rules and regulations and to the best professional standards and practices. The terms and
conditions set forth in this Agreement shall control over any terms and conditions in Exhibit "A"
to the contrary.
Christopher Cash, Director of Public Works (“City’s Project Manager”), shall be the person
to whom Contractor will report for the performance of services hereunder. It is understood that
Contractor’s performance hereunder shall be under the supervision of City’s Project Manager (or
his/her designee), that Contractor shall coordinate its services hereunder with City’s Project
Manager to the extent required by City’s Project Manager, and that all performances required
hereunder by Contractor shall be performed to the satisfaction of City’s Project Manager and the
City Manager.
2. Compensation and Fees.
a. Contractor's total compensation for all services performed under this
Agreement, shall not exceed ONE MILLION FOUR HUNDRED FIFTY-NINE THOUSAND
FIVE HUNDRED SIXTY-SIX DOLLARS and 00/100 ($1,459,566.00) without the prior written
authorization of City.
b. The above compensation shall include all costs, including, but not limited
to, all clerical, administrative, overhead, insurance, reproduction, telephone, travel, auto rental,
subsistence and all related expenses.
c. In addition to the scheduled services to be performed by Contractor, the
parties recognize that additional, unforeseen work and services may be required by City’s Project
Manager. In anticipation of such contingencies, the sum of THREE HUNDRED SIXTY-FOUR
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THOUSAND EIGHT HUNDRED NINETY-ONE DOLLARS and 00/100 ($364,891.00) has been
added to the total compensation of this Agreement. City’s Project Manager may approve the
additional work and the actual costs incurred by Contractor in performance of additional work or
services in accordance with such amount as City’s Project Manager and Contractor may agree
upon in advance. Said additional work or services and the amount of compensation therefor, up
to the amount of the authorized contingency, shall be memorialized in the form of an Amendment
to Agreement approved by the City Manager on a form acceptable to the City Attorney. Contractor
agrees to perform only that work or those services that are specifically requested by the City’s
Project Manager. Any and all additional work and services performed under this Agreement shall
be completed in such sequence as to assure their completion as expeditiously as is consistent with
professional skill and care in accordance with a cost estimate or proposal submitted to and
approved by City’s Project Manager prior to the commencement of such services.
d. Contractor agrees to procure and cover administrative expenses associated with
any necessary equipment such as subscription fees, handheld devices, printers, paper, etc.
e. The total amount of compensation under this Agreement, including
contingencies, shall not exceed ONE MILLION EIGHT HUNDRED TWENTY-FOUR
THOUSAND FOUR HUNDRED FIFTY-SEVEN DOLLARS and 00/100 ($1,824,457.00).
2.1 Term and Extension(s)
a. The Initial Term of this Agreement is three (3) years (the “Initial Term”),
commencing July 1, 2025 and expiring on June 30, 2028 (the “Expiration Date”); provided,
however, that City has the right to extend the term of this Agreement for the following extensions
and upon the following terms:
• First Extension (the “First Extension Term”): This agreement may be
extended for a period commencing July 1, 2028, and terminating June
30, 2030. The total conract amount for this extension shall not exceed
ONE MILLION FIFTY-SIX THOUSAND FIVE HUNDRED
EIGHTY-SEVEN DOLLARS and 00/100 ($1,056,587.00), unless
expressly authorized in writing by the City.
b. The City Manager is hereby authorized on behalf of City to give written
notice to Contractor of City’s intention to exercise each Extension (if at all) no later than thirty
(30) days prior to the Expiration Date of the then-current term; provided, however, that City’s
notice of its intention to extend the term of this Agreement for each Extension shall be expressly
conditioned upon and subject to the approval by the City Council, in its sole and absolute
discretion, of an amount sufficient to pay the compensation set forth herein for each Extension as
part of its annual budget approval process prior to the beginning of each Extension. While the
parties acknowledge that City is required to give its notice of intention to extend the term of this
Agreement not later than thirty (30) days prior to the Expiration Date of then -current term, it is
possible that the City Council’s approval of its annual budget and appropriation of funds for the
Extension in question may occur thereafter. Accordingly, if the City Council fails to approve and
appropriate funds sufficient to pay the amount of compensation set forth herein for an Extension,
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this Agreement shall terminate and be of no further force and effect as of the expiration of the
then-current term. Notwithstanding anything in this provision to the contrary, in the event City
gives Contractor written notice exercising an Extension and City receives notice that appropriation
of funds for the Extension in question are not available after Contractor has performed services
under the Extension, City agrees that Contractor will be equitably compensated for all services
performed under any portion of an Extension through the date of termination of the Agreement.
Except as specifically set forth herein, the terms and conditions of each Extension will be the same
as the Initial Agreement.
c. Any Extension, if properly exercised, shall be memorialized in the form of
an amendment to this Agreement. The City Manager is hereby authorized to approve and execute
amendments to this Agreement reflecting the exercise of each Extension and the amount of
compensation (including the amount of funds to be made available for additional work or services)
payable to Contractor for each respective Extension.
3. Payment.
a. As scheduled services are completed, Contractor shall submit to City an
invoice for the services completed, authorized expenses and authorized extra work actually
performed or incurred.
b. All such invoices shall state the basis for the amount invoiced, including
services completed, the number of hours spent and any extra work performed.
c. City will pay Contractor the amount invoiced within thirty (30) days of
receipt of all deliverables.
d. Payment shall constitute payment in full for all services, authorized costs
and authorized extra work covered by that invoice.
4. Change Orders. No payment for extra services caused by a change in the scope
or complexity of work, or for any other reason, shall be made unless and until such extra services
and a price therefor have been previously authorized in writing and approved by City as an
amendment to this Agreement. City’s Project Manager is authorized to approve a reduction in the
services to be performed and compensation therefor. All amendments shall set forth the changes
of work, extension of time, and/or adjustment of the compensation to be paid by City to Contractor
and shall be signed by the City’s Project Manager, City Manager or City Council, as applicable.
5. Licenses. Contractor represents that it and any subcontractors it may engage,
possess any and all licenses which are required under state or federal law to perform the work
contemplated by this Agreement and that Contractor and its subcontractors shall maintain all
appropriate licenses, including a City of Orange business license, at its cost, during the
performance of this Agreement.
6. Independent Contractor. At all times during the term of this Agreement,
Contractor shall be an independent contractor and not an employee of City. City shall have the
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right to control Contractor only insofar as the result of Contractor's services rendered pursuant to
this Agreement. City shall not have the right to control the means by which Contractor
accomplishes services rendered pursuant to this Agreement. Contractor shall, at its sole cost and
expense, furnish all facilities, materials and equipment which may be required for furnishing
services pursuant to this Agreement. Contractor shall be solely responsible for, and shall
indemnify, defend and save City harmless from all matters relating to the payment of its
subcontractors, agents and employees, including compliance with social security withholding and
all other wages, salaries, benefits, taxes, exactions, and regulations of any nature whatsoever.
Contractor acknowledges that it and any subcontractors, agents or employees employed by
Contractor shall not, under any circumstances, be considered employees of City, and that they shall
not be entitled to any of the benefits or rights afforded employees of City, including, but not limited
to, sick leave, vacation leave, holiday pay, Public Employees Retirement System benefits, or
health, life, dental, long-term disability or workers' compensation insurance benefits.
7. Contractor Not Agent. Except as City may specify in writing, Contractor shall
have no authority, express or implied, to act on behalf of City in any capacity whatsoever as an
agent. Contractor shall have no authority, express or implied, to bind City to any obligation
whatsoever.
8. Designated Persons. Only those qualified persons authorized by City’s Project
Manager, or as designated in Exhibit “A,” shall perform work provided for under this Agreement.
It is understood by the parties that clerical and other nonprofessional work may be performed by
persons other than those designated.
9. Assignment or Subcontracting. No assignment or subcontracting by Contractor
of any part of this Agreement or of funds to be received under this Agreement shall be of any force
or effect unless the assignment has the prior written approval of City. City may terminate this
Agreement rather than accept any proposed assignment or subcontracting. Such assignment or
subcontracting may be approved by the City Manager or his/her designee.
10. Time of Completion. Except as otherwise specified in Exhibit “A,” Contractor
shall commence the work provided for in this Agreement within five (5) days of the Effective Date
of this Agreement and diligently prosecute completion of the work in accordance with the time
period set forth in Exhibit “A” hereto or as otherwise agreed to by and between the representatives
of the parties.
11. Time Is of the Essence. Time is of the essence in this Agreement. Contractor shall
do all things necessary and incidental to the prosecution of Contractor's work.
12. Liquidated Damages. Contractor shall pay City, or have withheld from monies
due it, as liquidated damages, the sum of One Hundred Dollars ($100) per day for each and every
calendar day delay in finishing the work within the time specified, including any written extensions
which may be granted, in writing, in accordance with this Agreement.
13. Delays and Extensions of Time. Contractor's sole remedy for delays outside its
control, other than those delays caused by City, shall be an extension of time. No matter what the
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cause of the delay, Contractor must document any delay and request an extension of time in writing
at the time of the delay to the satisfaction of City. Any extensions granted shall be limited to the
length of the delay outside Contractor’s control. If Contractor believes that delays caused by City
will cause it to incur additional costs, it must specify, in writing, why the delay has caused
additional costs to be incurred and the exact amount of such cost at the time the delay occurs. No
additional costs can be paid that exceed the not to exceed amount stated in Section 2.a, above,
absent a written amendment to this Agreement.
14. Products of Contractor. The documents, studies, evaluations, assessments,
reports, plans, citations, materials, manuals, technical data, logs, files, designs and other products
produced or provided by Contractor for this Agreement shall become the property of City upon
receipt. Contractor shall deliver all such products to City prior to payment for same. City may
use, reuse or otherwise utilize such products without restriction.
15. Equal Employment Opportunity. During the performance of this Agreement,
Contractor agrees as follows:
a. Contractor shall not discriminate against any employee or applicant for
employment because of race, color, religion, sex, national origin, mental or physical disability, or
any other basis prohibited by applicable law. Contractor shall ensure that applicants are employed,
and that employees are treated during employment, without regard to their race, color, religion,
sex, national origin, mental or physical disability, or any other basis prohibited by applicable law.
Such actions shall include, but not be limited to the following: employment, upgrading, demotion
or transfer, recruitment or recruitment advertising, layoff or termination, rates of pay or other forms
of compensation and selection for training, including apprenticeship. Contractor agrees to post in
conspicuous places, available to employees and applicants for employment, a notice setting forth
provisions of this non-discrimination clause.
b. Contractor shall, in all solicitations and advertisements for employees
placed by, or on behalf of Contractor, state that all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, national origin, mental or physical
disability, or any other basis prohibited by applicable law.
c. Contractor shall cause the foregoing paragraphs (a) and (b) to be inserted in
all subcontracts for any work covered by this Agreement, provided that the foregoing provisions
shall not apply to subcontracts for standard commercial supplies or raw materials.
16. Conflicts of Interest. Contractor agrees that it shall not make, participate in the
making, or in any way attempt to use its position as a consultant to influence any decision of City
in which Contractor knows or has reason to know that Contractor, its officers, partners, or
employees have a financial interest as defined in Section 87103 of the Government Code.
17. Indemnity.
a. To the fullest extent permitted by law, Contractor agrees to indemnify,
defend and hold City, its City Council and each member thereof, and the officers, officials, agents
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and employees of City (collectively the “Indemnitees”) entirely harmless from all liability arising
out of:
(1) Any and all claims under workers’ compensation acts and other
employee benefit acts with respect to Contractor’s employees or Contractor’s subcontractor’s
employees arising out of Contractor’s work under this Agreement, including any and all claims
under any law pertaining to Contractor or its employees’ status as an independent contractor and
any and all claims under Labor Code section 1720 related to the payment of prevailing wages for
public works projects; and
(2) Any claim, loss, injury to or death of persons or damage to property
caused by any act, neglect, default, or omission of Contractor, or person, firm or corporation
employed by Contractor, either directly or by independent contract, including all damages due to
loss or theft sustained by any person, firm or corporation including the Indemnitees, or any of
them, arising out of, or in any way connected with the work or services which are the subject of
this Agreement, including injury or damage either on or off City’s property; but not for any loss,
injury, death or damage caused by the active negligence or willful misconduct of City. Contractor,
at its own expense, cost and risk, shall indemnify any and all claims, actions, suits or other
proceedings that may be brought or instituted against the Indemnitees on any such claim or liability
covered by this subparagraph, and shall pay or satisfy any judgment that may be rendered against
the Indemnitees, or any of them, in any action, suit or other proceedings as a result of coverage
under this subparagraph.
b. To the fullest extent permitted by law, and as limited by California Civil
Code 2782.8, Contractor agrees to indemnify and hold Indemnitees harmless from all liability
arising out of any claim, loss, injury to or death of persons or damage to property to the extent
caused by its negligent professional act or omission in the performance of professional services
pursuant to this Agreement.
c. Except for the Indemnitees, the indemnifications provided in this
Agreement shall not be construed to extend any third party indemnification rights of any kind to
any person or entity which is not a signatory to this Agreement.
d. The indemnities set forth in this section shall survive any closing,
rescission, or termination of this Agreement, and shall continue to be binding and in full force and
effect in perpetuity with respect to Contractor and its successors.
18. Insurance.
a. Workers’ Compensation Insurance: Contractor shall maintain workers’
compensation insurance as required by law to protect its employees throughout the duration of the
work. Contractor acknowledges that it is an independent contractor and is not entitled to workers’
compensation benefits under any City program.
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b. General Liability Insurance: Contractor shall maintain comprehensive general
liability insurance or commercial general liability insurance throughout the term of this
Agreement. The minimum coverage shall be the greater of:
1. TWO MILLION ($2,000,000) per occurrence, or
2. The total insurance coverage and/or limits carried by or available to Contractor.
This insurance shall cover bodily injury, death, and property damage and must be
written on an occurrence basis.
c. Automotive Liability Insurance: Contractor shall maintain automotive
liability insurance throughout the term of this Agreement. The minimum coverage shall be the
greater of:
1. A combined single limit of TWO MILLION ($2,000,000), or
2. The total insurance coverage and/or limits carried by or available to Contractor.
This insurance shall cover bodily injury, death, and property damage for all owned,
non-owned, and hired vehicles and must be written on an occurrence basis.
d. Excess Insurance Proceeds: Any insurance proceeds exceeding the minimum
required coverage or limits applicable to a given loss shall be available to the City. The City makes
no representation that the minimum insurance requirements of this Agreement are sufficient to
cover Contractor’s obligations.
e. Additional Insureds: Each general liability and automotive liability policy
shall name the City, its officers, officials, agents, and employees as additional insureds, but only
concerning work performed under this Agreement. Contractor shall provide a policy endorsement
or a copy of the policy evidencing the City’s status as an additional insured.
Any umbrella liability insurance provided as part of the general or automotive
liability minimums shall be maintained for the duration of the Agreement.
f. Professional Liability Insurance: Contractor shall maintain professional
liability insurance covering errors and omissions arising from the performance of this Agreement,
with a minimum limit of ONE MILLION ($1,000,000) per claim. Contractor agrees to keep this
policy in force for at least five (5) years following the completion of this Agreement.
g. Cyber Liability Insurance and Data Protection: Contractor shall maintain
network risk and cyber liability insurance with a minimum coverage of TWO MILLION
($2,000,000) per occurrence to protect against unauthorized access, data breaches, and
cybersecurity incidents involving customer data. This policy shall cover costs related to:
• Breach notifications
• Regulatory defense
• Data restoration
• Public relations expenses
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Contractor shall implement industry-standard cybersecurity measures, including
encryption, access controls, and regular security audits, to safeguard customer data.
In the event of a data breach, Contractor shall:
• Immediately notify the City
• Cooperate fully in any investigation
• Take all necessary corrective actions to mitigate potential harm
Upon termination of this Agreement, Contractor shall securely transfer all customer
data to the City or its designated vendor and certify that any remaining copies have been
permanently deleted, unless otherwise directed by the City.
h. Primary Insurance Coverage: Contractor’s insurance policies shall be
primary, and no insurance held or owned by the City shall be required to cover any loss under
Contractor’s policy. Contractor shall determine its own insurance needs beyond the requirements
stated herein.
i. Proof of Insurance: Before commencing work or delivering materials,
Contractor shall provide certificates of insurance and endorsements as required by the City. These
documents must confirm that the insurance coverage will not be canceled or allowed to lapse
without at least thirty (30) days’ prior written notice to the City.
j. Insurance Provider Requirements: Except for professional liability insurance,
all insurance maintained by Contractor shall be issued by companies admitted to conduct business
in California and rated Grade A or better and Class VII or better by the latest edition of the Best
Key Rating Guide.
For professional liability insurance, coverage may be issued by companies licensed or
admitted to conduct business in California, provided they meet the Best rating requirements.
k. Lapse or Modification of Insurance: Contractor shall immediately notify the
City if any required insurance lapses or is modified. Contractor shall cease performance unless
otherwise directed by the City. If necessary, the City may procure insurance or self-insure the risk
and charge Contractor for associated costs and damages, including set-off from any sums owed to
Contractor.
l. Waiver of Subrogation: In the event of a loss covered by Contractor’s
insurance, Contractor shall look solely to its insurance for recovery. Contractor grants the City, on
behalf of any insurer providing coverage, a waiver of subrogation, preventing the insurer from
seeking reimbursement from the City.
m. Subcontractor Insurance Requirements: Contractor shall ensure that all
subcontractors are insured under its policies or provide separate certificates and endorsements for
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each subcontractor for City review and approval. All subcontractor coverage shall comply with
the requirements stated herein.
19. Termination. City may terminate this Agreement for any reason by providing
Contractor with at least five (5) days’ written notice of its intent to terminate. Upon receipt of such
notice, Contractor shall immediately cease work, unless otherwise directed by the City.
a. Upon termination, the City shall compensate Contractor for satisfactorily
performed services and allowable reimbursements incurred up to the termination date, in
accordance with this Agreement. However, if termination is for cause, the City may withhold any
disputed compensation. The City shall not be liable for any claims related to lost profits.
b. Retention of Hardware and Data: Upon termination of this Agreement, the
City shall retain ownership of all hardware, equipment, and related materials used in connection
with the program. Additionally, the City shall have exclusive rights to all data generated, collected,
or stored under this Agreement.
Contractor shall promptly return all hardware in good working condition, except
for reasonable wear and tear, and transfer all program-related data to the City in a format
acceptable to the City. The City reserves the right to inspect and verify the condit ion of the
hardware and completeness of the data prior to final acceptance.
c. Data Migration Assistance: If the City selects a new vendor to continue the
program, Contractor shall provide reasonable assistance with data migration to ensure a seamless
transition.
This includes:
• Facilitating the transfer of all program-related data in a format acceptable
to the City.
• Coordinating with the incoming vendor as necessary.
• Offering technical support to maintain data integrity.
Contractor shall complete all migration efforts within the timeframe designated by
the City and provide documentation confirming the successful transfer of all relevant data.
d. Asset Retention and Financing Assistance: In the event of early termination,
the City shall retain ownership of all assets financed under Contractor’s cost proposal, regardless
of remaining payments. Contractor shall provide reasonable assistance to the Ci ty in assuming
financing arrangements, including:
• Facilitating necessary documentation.
• Coordinating with financial institutions.
• Ensuring a smooth transition.
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The City reserves the right to review all financing terms and negotiate adjustments
as needed to align with its financial policies and objectives.
20. Maintenance and Inspection of Records. In accordance with generally accepted
accounting principles, Contractor and its subcontractors shall maintain reasonably full and
complete books, documents, papers, accounting records, and other information (collectively, the
“records”) pertaining to the costs of and completion of services performed under this Agreement.
City and its authorized representatives shall have access to and the right to audit and reproduce
any of Contractor's records regarding the services provided under this Agreement. Contractor shall
maintain all such records for a period of at least three (3) years after termination or completion of
this Agreement. Contractor agrees to make available all such records for inspection or audit at its
offices during normal business hours and upon three (3) days’ notice from City, and copies thereof
shall be furnished if requested.
21. Compliance with all Laws/Immigration Laws.
a. Contractor shall be knowledgeable of and comply with all local, state and
federal laws which may apply to the performance of this Agreement.
b. If the work provided for in this Agreement constitutes a “public works,” as
that term is defined in Section 1720 of the California Labor Code, for which prevailing wages must
be paid, to the extent Contractor’s employees will perform any work that falls within any of the
classifications for which the Department of Labor Relations of the State of California promulgates
prevailing wage determinations, Contractor hereby agrees that it, and any subcontractor under it,
shall pay not less than the specified prevailing rates of wages to all such workers. The general
prevailing wage determinations for crafts can be located on the website of the Department of
Industrial Relations (www.dir.ca.gov/DLSR). Additionally, to perform work under this Contract,
Contractor must meet all State registration requirements and criteria, including project compliance
monitoring.
c. Contractor represents and warrants that Contractor:
(1) Has complied and shall at all times during the term of this
Agreement comply, in all respects, with all immigration laws, regulations, statutes, rules, codes,
and orders, including, without limitation, the Immigration Reform and Control Act of 1986
(IRCA); and
(2) Has not and will not knowingly employ any individual to perform
services under this Agreement who is ineligible to work in the United States or under the terms of
this Agreement; and
(3) Has properly maintained, and shall at all times during the term of
this Agreement properly maintain, all related employment documentation records including,
without limitation, the completion and maintenance of the Form I-9 for each of Contractor’s
employees; and
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(4) Has responded, and shall at all times during the term of this
Agreement respond, in a timely fashion to any government inspection requests relating to
immigration law compliance and/or Form I-9 compliance and/or worksite enforcement by the
Department of Homeland Security, the Department of Labor, or the Social Security
Administration.
d. Contractor shall require all subcontractors or subconsultants to make the
same representations and warranties as set forth in Subsection 21.b.
e. Contractor shall, upon request of City, provide a list of all employees
working under this Agreement and shall provide, to the reasonable satisfaction of City, verification
that all such employees are eligible to work in the United States. All costs associated with such
verification shall be borne by Contractor. Once such request has been made, Contractor may not
change employees working under this Agreement without written notice to City, accompanied by
the verification required herein for such employees.
f. Contractor shall require all subcontractors or sub-consultants to make the
same verification as set forth in Subsection 21.d.
g. If Contractor or subcontractor knowingly employs an employee providing
work under this Agreement who is not authorized to work in the United States, and/or fails to
follow federal laws to determine the status of such employee, that shall constitute a material breach
of this Agreement and may be cause for immediate termination of this Agreement by City.
h. Contractor agrees to indemnify and hold City, its officers, officials, agents
and employees harmless for, of and from any loss, including but not limited to fines, penalties and
corrective measures City may sustain by reason of Contractor's failure to com ply with said laws,
rules and regulations in connection with the performance of this Agreement.
22. Governing Law and Venue. This Agreement shall be construed in accordance
with and governed by the laws of the State of California and Contractor agrees to submit to the
jurisdiction of California courts. Venue for any dispute arising under this Agreement shall be in
Orange County, California.
23. Integration. This Agreement constitutes the entire agreement of the parties. No
other agreement, oral or written, pertaining to the work to be performed under this Agreement shall
be of any force or effect unless it is in writing and signed by both parties. Any work performed
which is inconsistent with or in violation of the provisions of this Agreement shall not be
compensated.
24. Notice. Except as otherwise provided herein, all notices required under this
Agreement shall be in writing and delivered personally, by e-mail, or by first class U.S. mail,
postage prepaid, to each party at the address listed below. Either party may change the notice
address by notifying the other party in writing. Notices shall be deemed received upon receipt of
same or within three (3) days of deposit in the U.S. Mail, whichever is earlier. Notices sent by e-
mail shall be deemed received on the date of the e-mail transmission.
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“CONTRACTOR” “CITY”
ACE Parking III, LLC City of Orange
645 Ash Street 300 E. Chapman Avenue
San Diego, CA 92101 Orange, CA 92866-1591
Attn.: Mark Raymond Attn.: Christopher Cash
Telephone: 914-573-1985 Telephone: 714-744-5546
E-Mail: mraymond@aceparking.com E-Mail: ccash@cityoforange.org
25. Counterparts. This Agreement may be executed in one or more counterparts, each
of which shall be deemed an original, but all of which together shall constitute one and the same
instrument. Signatures transmitted via facsimile and electronic mail shall have the same effect as
original signatures.
[Remainder of page intentionally left blank; signatures on next page]
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EXHIBIT “A”
SCOPE OF SERVICES
[Beneath this sheet.]
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Proposal for RFP No. 24-25.25 for
City of Orange Parking Management Services
Prepared Exclusively for The City of Orange
June 2025
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RFP NO. 24-25.25 2
FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES
A. Cover Letter .............................................................. 3
B. Company Data .......................................................... 5
ACE’s Company Data 5
About ACE 6
C. Certificate of Insurance ........................................... 11
Comprehensive Insurance Coverage 11
D. Validity of Proposal ................................................. 12
120 Days Effectiveness 12
E. Certification of Understanding ................................. 13
Acknowledging the Certification of Understanding 13
F. Statement of Compliance with Agreement’s
Articles/Terms and Conditions ................................ 14
Statement of Compliance With Agreement 14
G. Resumes & Qualifications of Proposer’s Personnel 15
The ACE Team 15
H. Work Plan ............................................................... 17
1. Work Plan & Timeline 17
2. Staffing 25
3. Pay Stations 31
4. Mobile Payment Solution (MPS) 36
5. Parking Communications Plan 39
6. Permit Management System 44
7. Enforcement Services 47
8. Performance Standards & Reporting 51
I. Fee.......................................................................... 64
THE COST PROPOSAL 64
J. Related Experience & References .......................... 65
Municipal References 65
K. Resources to be Provided by the City ..................... 69
Resources & City Assistance 69
L. Appendices ............................................................. 70
Appendix A 70
Required Forms ........................................................... 71
Attachment A 71
Addendum #1 Acknowledgement 72
Addendum #2 Acknowledgement 70
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5750 WILSHIRE BLVD, LOS ANGELES, CA 90036 | ACEPARKING.COM
June 9, 2025
Wanda Alvarez
Purchasing Officer
City Clerk Office
City of Orange
300 E. Chapman Avenue
Orange, CA 92866
ACE Parking (“ACE”) is pleased to present a proposal for Parking Management Services for the City of Orange
(“City”). Our proposal will outline an ambassador approach to our parking operations that will help ensure
strong customer service and an easy parking experience for your citizens and visitors, while allowing a
collaborative partnership to develop and thrive between the City and ACE.
ACE’S 75 YEARS OF EXPERIENCE
Since 1950, ACE has grown to be one of the nation’s largest parking management
and mobility service providers in the country, serving nearly half a million
customers per day. ACE operates in many major markets across the U.S.,
partnering with municipal and government agencies, commercial property
management firms, major hotel brands, property owners, developers, and special
event companies and entertainment venues. Nationally, ACE manages over 750
locations, collectively services 450,000 customers per day and controls more than
175,000 off-street parking stalls. Gross revenue from all operations exceeds $500
million annually, while employing more than 5,000 team members with an annual
payroll of $100 million.
ACE’S MUNICIPAL EXPERIENCE
ACE operates in many major markets across the
U.S. and has built a reputation for providing
efficient operations and innovative consulting
services for dozens of municipalities across the
country. Our municipal experience started with the
City of San Diego, a relationship which has
continued without interruption for the past 60+
years. Based on our consistent track record of
listening to the specific client priorities for every
unique parking operation, ACE has built a reputation for implementing services and delivering results aligned
with the goals of each of our city partners. ACE’s portfolio of municipal clients has grown to include over 40
operations throughout the country and includes extensive experience managing portfolios similar to the City’s
parking operations.
A. COVER
LETTER
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RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 5
B. COMPANY DATA
B. COMPANY DATA
ACE’S COMPANY DATA
1. State the company's official name and address
and the names and titles of its principal officers;
indicate what type of entity, such as corporation,
partnership, joint venture, sole proprietorship,
etc. and indicate if the firm is incorporated.
Ace Parking III, LLC (“ACE Parking”)
645 Ash Street
San Diego, CA 92101
Type of Entity: Limited Liability Company (LLC)
The principal and officer are:
Keith B. Jones, Principal
John Baumgardner, CEO
2. Provide the company’s Federal Employer I. D.
Number.
27-1571284
3. Provide the name and address of the person
to receive notices who is authorized to make
decisions and represents the company.
Specify in what capacity the person shall be
representing the entity and any limitations to
their authority.
John Baumgardner, CEO
645 Ash Street
San Diego, CA 92101
John is the CEO and Vice Chairman of ACE Parking. He
has complete discretion over business decisions for the
entity and holds ultimate decision
4. Furnish the company’s address for any mailed
funds.
645 Ash Street
San Diego, CA 92101
5. State any failures or refusals to complete any
contracts and a complete explanation. None
6. Indicate the number of years in business under
the present business name. Ace Parking III (which was officially organized on August
28, 2009) is the third generation of ACE Parking that
started with the current owner’s grandfather in 1950.
7. Indicate the number of years of the company’s
experience in providing required, equivalent or
related products and services.
Since 1950 – ACE Parking is a third generation, family-
owned company with over 75 years of experience
providing parking and related services.
8. Submit a detailed statement indicating whether
the Proposer is totally or partially owned by
another business organization or individual
that will be providing the services to meet the
requirements of the Proposal.
Ace Parking III, LLC (“ACE Parking”) is wholly and
privately owned by its third-generation family owner,
Keith B. Jones.
9. Submit a detailed statement indicating whether
the Proposer totally or partially owns any other
business organization that will be providing the
services to meet the requirements of the
Proposal.
Ace Parking III, LLC (“ACE Parking”) is the owner of Ace
Parking Management, Inc. (wholly owned by current
owner, Keith B. Jones), including business units of SAS
Access Systems and Venture Parking.
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RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 6
B. COMPANY DATA
ABOUT ACE
Since 1950, ACE has grown to be one of the nation’s largest parking service and technology
solution providers in the country, serving nearly half a million customers daily. Headquartered
in San Diego, ACE is privately & family-owned and offers direct access to our top executives
and experts while maintaining transparency and a true partnership with our clients. We
operate in many major markets across the U.S., partnering with municipalities, government
agencies, commercial property management firms, major hotel brands, property owners,
developers, special event companies, and entertainment venues.
75-Year Family-Owned History
20+ Years in the Los Angeles Area
1,000 Locations Coast to Coast
500,000 Parking Stalls
5,000 Team Members
$1B Annual Revenue
Services & Expertise
ACE’s unique blend of experience, resources, relationships, and culture make us the parking and mobility
services provider for operations of all sizes and designs. Below are some of ACE’s core skill areas and our
approach to each.
MUNICIPALITY
From airports to civic institutions, ACE has the
experience to balance the regulatory
requirements with customer satisfaction.
EVENT & MAJOR ATTRACTIONS
ACE has developed proprietary technology solutions
and service-centric procedures based on a 75-year
history managing event venues and major attractions.
ENFORCEMENT
Proper enforcement isn’t just a revenue issue,
it’s also a safety issue. ACE employs the latest
technologies and techniques to ensure and
enhance both.
CONSULTING
In 75 years of business, we’ve seen just about
everything. If sound advice is what you seek, we’re
here to talk anytime.
COMMERCIAL
ACE is more than a parking manager for
some of the largest corporations in America.
We’re a revenue growth advisor and partner.
MOBILITY SOLUTIONS
When parking is just one component of a journey,
you need smart, effective solutions that connect
Point A to Point Anywhere.
HOSPITALITY AND RESIDENTIAL
We take the time and make the effort to
provide your guests and residents with a
flawless experience worthy of your brand.
HEALTHCARE
When lives and health are on the line, a flawless
and efficient operation is critical. Our commitment is
to help patients & families when they need it most.
ACE in the Greater LA & OC Areas
$75 M
Annual Revenue
98%
Account Retention
600
Employees
93%
Audit Scores
50,000
Managed Stalls
138
Operations
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RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 7
B. COMPANY DATA
Local Experience
Our presence in the Los Angeles area includes long-term partnerships with dozens of prestigious brands and
companies, including municipalities. With two regional Los Angeles offices and our corporate headquarters
based in Southern California, the City of Orange (“City”) will benefit from ACE’s investments in our support
team which includes dedicated local Audit, Human Resources and Recruiting Managers.
Municipal Experience
ACE has built a reputation over the last 75 years of providing efficient operations and innovative consulting
services for dozens of municipalities across the country. ACE takes pride in our collaborative approach to
municipal operations, providing various services for many municipalities and government agencies.
138 LA/OC Total Locations
77 ORANGE COUNTY
LOCATIONS
61 LOS ANGELES
LOCATIONS
25+ LOCATIONS
within 15 miles of
Downtown
City of Orange
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RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 8
B. COMPANY DATA
Long-Term Partners = Proven Results
With decades of proven experience managing enforcement and parking operations for municipalities
nationwide, ACE has the knowledge and know-how to exceed your expectations for years to come.
Surface Lot & Enforcement Expertise
ACE’s history of administrating and enforcing parking operations originates from
our very first location. Starting with one dirt lot across from San Diego’s City Hall,
ACE founder Evan V. Jones began the company in 1950 to meet a community
need. The public was seeking convenient places to park in the bustling
downtown district, and we soon learned that our paid parking operations required
enforcement, auditing, and administrative services. Our Enforcement Division is
led today by Brian C. Tarbell, Senior Vice President, a retired San Diego police
officer who specializes in providing non-gated controls, enforcement, and
administration solutions supporting a portfolio that includes over 80,000 spaces
with a team of over 50 employees and a fleet of over 25 vehicles.
Surface Lot Payment Technology Expertise
Throughout our history, ACE has partnered with a variety of pay-station providers on our surface
lots. ACE understands that the City desires to move forward with Flowbird as the pay-station
equipment provider, and we welcome another opportunity to partner with Flowbird for both the pay-
station and mobile payments for this project.
Flowbird Experience
ACE currently manages the Presidio Trust in Northern California which is
a vast parking operation comprised of 145 Pay by Plate Flowbird pay-
stations! Our plan for the City’s paid parking program will incorporate
Flowbird pay stations being implement for capturing card, cash and coin
payments across the city. We will strategically install the Pay Stations to
be most effective for who matter most, your residents, tenants and visitors.
60
YEARS
15
YEARS
20
YEARS
15
YEARS
15
YEARS
15-YEAR
PARTNER
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RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 9
B. COMPANY DATA
Municipal Enforcement Experience
Built on our legacy of providing solutions, ACE has expanded our Enforcement Division to address the unique and
specific needs of our municipal client partners. Today, our Municipal Enforcement Division is comprised of over 12
operations, 3 of which are in Los Angeles County. The City of Orange will benefit from our vast local Municipal
Enforcement resources in the market which includes our Vice President, Tom Pesce, who serves as the Contract
Executive for our City of Santa Clarita, City of San Gabriel and City of Torrance parking enforcement contracts.
When ACE begins a new relationship with a Municipality, we truly seek to create a partnership with our respective
client partners. The City of Orange can rest assured knowing ACE Parking will do everything in our power to
address and exceed your expectations when it comes to managing your parking and potential enforcement.
Enforcement Equipment Expertise
Drawing on our 75-year experience utilizing equipment to add value for enforcement
operations, your ACE team will keep you informed about cost-effective solutions to refine
your enforcement operation with the most efficient technology and equipment while also
providing the best user and customer experience.
Mobile LPR Equipment Experience
Our team has a successful track record of installing mobile LPR equipment
to more efficiently manage our Enforcement Operations
Vigilant has law enforcement industry expertise and can help match your
needs to the right LPR system while helping you comply with rapidly evolving regulations. Vigilant Solutions
has revolutionized LPR technology for over 90 years, creating innovative, mission-critical communication
solutions. Mobile ALPR cameras are a cost-effective solution that provides maximum data capture. We
recommend Vigilant for the City’s operations, but we have experience with a wide variety including Genetec
and the following LPR providers.
Handheld Enforcement Experience
ACE has over 10 years of experience utilizing handheld LPR citation equipment solutions throughout our
portfolio to support our enforcement operations. Utilizing handheld LPR devices, we efficiently scan all plates in
areas. If a time, unpaid or non-permitted violation is identified, violation information will be displayed on the
handheld unit. We partner with multiple handheld enforcement partners throughout the country and
recommend Park Loyalty for the City’s operations.
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B. COMPANY DATA
Similar Projects
CITY OF CHULA VISTA PARKING ENFORCEMENT
Scope of Services:
Since 2010, ACE has managed the City’s parking system of 500 single-
space meters and 8 surface lots (240 total spaces on 8 lots) with IPS
metered parking equipment and 8 CALE pay stations on the surface lots.
Services provided include:
Parking Enforcement Patrols
Issuing Citations
Performing Meter Collections & Parking Law Enforcement
Providing Customer Service for Parkers who Need to Resolve
Parking Issues
Managing the General Parking Area Maintenance
PRESIDIO TRUST PERMIT PARKING & ENFORCEMENT
Scope of Services:
ACE has been a partner of Presidio Trust since 2007. Our operation with
The Presidio Park began with metered parking management and
monthly parking for the Non-Residential Parking Program.
Today, ACE manages 3,300 stalls, which encompass 8 non-residential
zones and 145 pay-and-display machines. ACE oversees the transient,
monthly and daily permit parking along with the Special Event parking
buyouts and the Presidio Tunnel Tops Reservation System.
ACE began the enforcement of the parking on June 1, 2024, and assists
the police by reporting issues with repeat parking offenders identified
during parking audits. ACE has implemented Mobile LPR enforcement,
as well as work with Flowbird and Passport for mobile payments of
parking in the park.
Address:
276 Fourth Ave, Bldg. A
Chula Vista, CA 91910
Contact:
Jimmy Vasquez
Revenue Manager
(619) 585-5688
jvasquez@chulavistaca.gov
Address:
Presidio Trust
103 Montgomery Street
San Francisco, CA 94129
Contact:
Amy Marshall
Transportation Program
Manager
(415) 561-5393
amarshall@presidiotrust.gov
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RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 11
C. CERTIFICATE OF INSURANCE
C. CERTIFICATE OF INSURANCE
COMPREHENSIVE INSURANCE COVERAGE
ACE has the willingness and ability to provide the required insurance coverage as set forth by City requirements
within ten calendar days of notification of selection for award of this Agreement. We have included a sample
Certificate of Insurance (COI) below for reference. The City can trust that all coverage will be upheld throughout the
life of the contract.
ACE maintains a comprehensive insurance coverage plan that exceeds industry standards and meets all
contractual obligations, including general liability, garage keeper’s legal liability, and information
security/cybersecurity coverage. Our policies are structured to protect both ownership and patrons, ensuring
that all exposures are accounted for — from physical asset protection to data privacy.
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D. VALIDITY OF PROPOSAL
D. VALIDITY OF PROPOSAL
120 DAYS EFFECTIVENESS
Our proposal, encompassing all terms, conditions, and pricing, shall remain valid and open for acceptance for
a period of 120 calendar days, commencing from June 9, 2025, the date of submission.
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E. CERTIFICATION OF UNDERSTANDING
E. CERTIFICATION OF UNDERSTANDING
ACKNOWLEDGING THE CERTIFICATION OF UNDERSTANDING
The City assumes no responsibility for any understanding or representation made by any of its officers or agents
during or prior to the execution of any Agreement resulting from this RFP unless:
1. such understanding or representations are expressly stated in the Agreement; and
2. the Agreement expressly provides that the responsibility therefore is assumed by the City. Representations
made but not so expressly stated and for which liability is not expressly assumed by the City in the
Agreement shall be deemed only for the information of the Proposer.
ACE acknowledges and complies with the above stated Certification of Understanding.
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F. STATEMENT OF COMPLIANCE
F. STATEMENT OF COMPLIANCE WITH AGREEMENT’S
ARTICLES/TERMS AND CONDITIONS
STATEMENT OF COMPLIANCE WITH AGREEMENT
ACE certifies that this Proposal is in compliance with said Request for Proposal information.
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G. RESUMES & QUALIFICATIONS
G. RESUMES & QUALIFICATIONS OF PROPOSER’S PERSONNEL
THE ACE TEAM
Your ACE Management Team will energize the parking operation for the City of Orange by emphasizing an
ambassador approach to create a welcoming experience for residents and visitors. Your local team has over
25 years of combined management experience to bring to the City’s parking operations.
TOM PESCE – Vice President, Los Angeles & Orange County Operations
Tom is responsible for all daily operations for ACE in Los Angeles and Orange
County. His duties include ensuring profitability goal attainment, operational quality,
consistent customer service delivery, and ongoing client engagement. He brings an
insight to parking and customer service that is continuously focused on enhancing
the customer experience. By consistently demonstrating an innovative approach to
operational management, with the ability to analyze and improve processes, Tom
has developed a reputation for impeccable attention to detail and management of
high end, service-intensive properties.
15 Years of Parking Industry Experience
Oversee all Daily Operations for 45 locations
Contract Executive for City of Santa Clarita and San Gabriel Citywide
Enforcement
Contract Executive for City of Torrance Street Sweeping Enforcement
Reputation in High Attention to Detail & Exceeding Client’s Goals
HENRY HERNANDEZ – Regional Director of Operations
Henry has over 25 years of management experience in the parking industry. He is
responsible for the daily operations of all accounts in Orange County and Long Beach.
His duties include ensuring profitability, operational quality, and retention of all
locations. He brings an insight into parking and customer service that is targeted at
giving customers the very best experience. He has significant experience managing
events facilities, including Irvine Spectrum (with 22,000 valet cars per month),
Hollywood & Highland, and the Long Beach Convention Center. Henry currently
serves as the Executive Contact for the Long Beach Convention Center where he is
ultimately accountable for hundreds of annual events, including the Annual Long
Beach Grand Prix. Henry will be responsible for meeting and exceeding the City of
Orange’s expectations for all levels of services. He will be available to attend all
regularly scheduled meetings and be the main support system for his direct reports.
25 Years of Parking Management Experience
Oversee 45 locations for ACE in Orange County, including the Irvine Spectrum
Program Manager for the City of Torrance Street Sweeping Enforcement
Contract
Additional Specialties include Valet and Event Operations, such as the
Annual Management of the Long Beach Grand Prix Parking Operation
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G. RESUMES & QUALIFICATIONS
GEORGE SAUCEDO – Proposed Parking Manager
George has more than 12 years of operations management experience in the
parking industry. George has worked for some of the major hotel brands including
Marriott, Hilton, and Fairmont. In 2018, George joined ACE Parking as the Irvine
Spectrum Center Site Manager. He continues to bring years of great experience in
our industry and has revamped the team culture and client relations to a new level.
He ensures continuity in seeing that the operational and financial goals are achieved
for Irvine Spectrum Center operations. George reports directly to Henry Hernandez,
Regional Director of Operations. George would be responsible for overseeing the
Parking Ambassadors and ensuring the overall success of the City of Orange
parking operations.
Enforcement Consultant
In addition to the on-site leadership of Tom Pesce, Henry Hernandez, and George Saucedo, ACE will also
have Brian C. Tarbell on-site to assist in the event that there is an Enforcement transition, and to serve as a
resource for our operation as it progresses.
BRIAN C. TARBELL – Senior Vice President, Enforcement/Surface Lot Division
Enforcement Subject Matter Expert – Based in San Diego (ACE’s Corporate HQ)
Brian has been leading ACE’s surface lot and enforcement operations for the past 20
years — meaning there is no one in San Diego more knowledgeable about the
Downtown market, especially sites located along the waterfront. As a former City of
San Diego Police Officer, Brian combines his local knowledge with firsthand
experience handling lot enforcement. His team of enforcement officers utilize state-
of-the-art camera systems that incorporate license plate technology integrated into
multiple payment platforms for ACE to easily separate paid vehicles from those who
are not in compliance.
As a result of Brian’s experience in lot and street enforcement, he has been tasked
with setting up ACE’s new enforcement programs in several markets including Chula
Vista, Santa Clarita, San Gabriel, Encinitas, and Roseburg, OR. He is ACE’s main
liaison with the citation provider we partner with, Park Loyalty, coordinating all
system configurations, device set-up, enforcement options, etc.
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H. WORK PLAN 1. WORK PLAN & TIMELINE
H. WORK PLAN
1. WORK PLAN DEDICATION CHECKLIST
We have carefully reviewed Section III: Scope of Work and are fully dedicated to accomplishing the Scope of
Services for the City of Orange. The table below will demonstrate and confirm our commitment to providing all
the Scope of Services which will be detailed in our Work Plan hereinafter.
SCOPE OF SERVICES
() ACE is committed to meeting the Scope of Services requirement and confirms that we will meet and exceed all items outlined in the Scope of Work.
1. Staffing
2. Pay Station Implementation
3. Abide by Pay Station Requirements
4. Ensure Pay Station Two-Way Communications
5. Capture All Pay Station Payments
6. Provide Pay Station Warranty/Contractor Support
7. Provide Pay Station Training
8. Provide Pay Station Reporting/Maintenance Tracking
9. Provide Data/Integration
10. Mobile/Virtual Payment Implementation
11. Abide by All Mobile/Virtual Payment Key Requirements
12. Ensure MPS Configuration Capabilities
13. Provide MPS Customer Support
14. Ensure Proper MPS Revenue Capture
15. Provide Marketing and Information on MPS
16. Provide Training on MPS
17. Provide City Support
18. Provide a Comprehensive Parking Communications Plan
19. Provide a Permit Management System
20. Provide Enforcement Services (If Required by City)
21. Provide All Enforcement Vehicles and Equipment
22. Provide All Enforcement Uniforms
23. Provide Stringent Hiring Criteria
24. Provide Enforcement Training
25. Adhere to All Performance Standards
26. Miscellaneous Items
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H. WORK PLAN 1. WORK PLAN & TIMELINE
Work Plan Timeline Commitment
While we have shared the above dedication to accomplishing the City’s Scope of Services as it relates to this
request for proposal, please note that our commitment does not end there. ACE Parking will partner with the
City and provide ongoing operational support and consulting, all of which are captured in our proposed
Management Fee.
The City will have the entire presence of our company behind them as we work together hand-in-hand to
implement this operation. We look forward to having you read a bit more on the pages to follow about our plan
to incorporate our work plan and tie it to your Scope of Services.
ACE will do everything in power to abide by the Work Schedule provided in the RFP. Please see more details
on our dedication to our work plan in the Implementation Plan toward the end of our proposal
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H. WORK PLAN 1. WORK PLAN & TIMELINE
The Transition Team
Corporate Transition Team
All corporate team members from regional and corporate executives to our recruiting and training team will be
provided at no cost to the City. ACE commits the following corporate resources to the transition.
EXECUTIVE POSITION ROLE ON-SITE HOURS REMOTE HOURS TOTAL HOURS
Brian Gansert President Operations 1 3 4
Michelle Dente EVP H/R 0 4 4
Clay Adams EVP Audit & Revenue 0 1 1
Bill Kepp EVP Marketing 0 1 1
Jon Gjerset CIO IT 0 2 2
Brian Tarbell SVP Transition & Setup 0 8 8
Tom Pesce VP Ops Management & Training 8 8 16
TOTAL EXECUTIVE HOURS 30
Will Cai, Business Development Manager
FLOWBIRD TEAM
Brian Tarbell, SVP of Enforcement Division
Tom Pesce, VP of LA/OC
Eric Wrinkle, Enforcement Consultant
Clay Adams, EVP
Josh Izigzon, Analytics
Bill Kepp, EVP
Dave Chan, Director
Chris Lynch, Director of Info
Security
John Baumgardner, CEO
Brian Gansert, President
Jon Gjerset, CIO
Bob Jaffee, SAS GM
Shawn Gallivan,
Director of Training
Michelle Dente, EVP
Stephanie Hernandez, Payroll
ENFORCEMENT/LOCAL OPS TEAM
AUDIT/REV CONTROL
MARKETING
IT/PCI Compliance
EXECUTIVE TEAM
TECHNOLOGY/PARCS
TRAINING
HUMAN RESOURCES
Henry Hernandez
George Saucedo
ON-SITE TEAM
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H. WORK PLAN 1. WORK PLAN & TIMELINE
Transition Plan
We develop customized plans for every transition based on the implementation scope and the requested
timeline from our clients. Although we typically recommend 30-day transition plans, we can accomplish
emergency transitions in as little as 24 hours and may recommend longer periods for highly complex or
phased openings.
Detailed Transition Plans
Our transition plans cover over 100 individual tasks ranging from holding stakeholder meetings to
implementing new technology solutions. We will customize a three-phased plan for the City which will focus on
delivering a smooth transition for your citizens and visitors and will include the following actions.
Delivering Successful Transitions
By focusing on the details that are important to our clients, management,
property visitors, and stakeholders, our transition teams consistently exceed
the expectations of our new client partners. Every quarter, we conduct Client
Surveys to ensure that we are meeting the expectations of our long-term and
new clients. In 2024, over 90% of our 64 new clients indicated that we
delivered on ALL the improvements we proposed.
30-Day Transition Plan
Below is our proposed site-specific, high level, 30-day Implementation Plan to seamlessly transition the City’s
Parking Operations and Management Services to ACE Parking.
Key Transition Personnel
George Saucedo, Parking Manager
Tom Pesce, Vice President of LA/OC Operations
Brian Gansert, President of Operations
Henry Hernandez, Regional Director of Operations
Eric Wrinkle, City of San Gabriel Project Manager
The ACE Transition Team
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H. WORK PLAN 1. WORK PLAN & TIMELINE
Implementation Plan
We have provided below an overview of our timeline for implementing the Paid Parking Operation in the City of
Orange. Please be advised that this timeline reflects if all Vendors are able to provide products on this timeline.
Week 1:
Execute the Agreement between ACE Parking and the City of Orange.
Upon execution of the contract, ACE will issue orders on behalf of the City for the Flowbird Pay Stations.
If the City will move forward with ACE as the Enforcement contractor, we will also purchase at that time:
Toyota Corolla Vehicle(s), Vigilant ALPR Equipment and Data Ticket Device and Printers.
We will have all orders prepped prior to finalizing the contract, but signature officially allows us to transfer
funds to vendors.
Send signage proofs to the City of Orange team for approval for our Mobile Payment Solution. Upon
approval of proposed signage, ACE will issue the order.
Walk the lots and streets with the City of Orange team and review scope of work and areas with them.
ACE will create a new internal location data sheet to bring the City of Orange parking lots online in our
accounting system.
ACE, Flowbird and the City of Orange representatives meet on-site to layout the installation plan for
each Pay Station.
Purchase Business License for City of Orange.
ACE acquires Certificate of Insurance for the Parking Operation and Vehicle-(if necessary for
Enforcement) and shares them with the City of Orange.
Establish Lot Numbers for each designated surface lot and MPS “Zone” and assign our MIDs for the
Flowbird Pay Stations.
Order Fuel Cards for the Vehicle(s) (If Applicable for Enforcement.)
Initiate Job Requisition for the Parking Ambassador Position.
Meet with the City of Orange, ACE IT, led by Jon Gjerset, George Saucedo and Tom Pesce to
coordinate the design of a potential informational webpage.
Week 2:
Draft and send an introduction letter to all tenants and resident permit holders from ACE Parking.
An Information Alert will be posted on the City of Orange website informing the public of the paid
parking implementation plan, including key dates. ACE will work with the City on exact language, but
we envision indicating that paid parking will not be in full effect until the Fall, but visitors and residents
will see equipment in the field and being tested periodically until that time. We want to ensure that a
minimal (ideally none!) amount of confusion will be experienced by your visitors and residents.
George Saucedo coordinates with ACE internal team to coordinate SPACE Parking Zones.
George Saucedo coordinates with ACE IT to build City of Orange’s SPACE AR Permit
payment/management website.
George Saucedo, Henry Hernandez and Tom Pesce schedule and complete training with Flowbird
representatives on the Flowbird software.
Docusign Envelope ID: 7682DCFF-4CCE-4C9E-9A88-54B3DCF43481
RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 22
H. WORK PLAN 1. WORK PLAN & TIMELINE
ACE establishes bi-weekly (twice weekly) calls with Flowbird to coordinate backend software
integrations for all necessary components.
Interview Potential Parking Ambassadors.
Program SPACE for the City of Orange. Request License Plate Holder information for all current
authorized Permit Holders and offer to help residents and city employees with their signup process.
Review daily parking rate structure with the City Parking Team.
Week 3:
Send job offer to the designated Parking Ambassador.
ACE and City of Orange Finalize the locations where signage will be installed.
Employee completes background check and onboarding paperwork.
Order uniforms to this employee’s specifications.
George Saucedo, Henry Hernandez and Tom Pesce meet with the City of Orange team to review
status.
If ACE is handling Enforcement, Toyota Corolla is delivered on-site.
ACE will engage a vendor (if not performed by local dealership prior to vehicle delivery) to wrap vehicle
in either ACE or City of Orange branding. (If handling Enforcement)
Week 4:
ACE receives finished copies of the signage package.
Data Ticket device and printer delivered to George Saucedo’s office.(If handling Enforcement)
George Saucedo and Henry Hernandez test the QR Code and Text to Pay Functionality of each sign.
George Saucedo and Henry Hernandez continue to make rounds in town introducing themselves to
local business owners and residents.
ACE Attends City Council Meeting (If desired) to provide an overview of the Paid Parking
Implementation plan.
Week 5:
George Saucedo provides ongoing training in the City of Orange to help familiarize our Parking
Ambassador with the City and Stakeholders so that they can provide impeccable customer service on
go-live date.
ACE to host a “Get to Know Us” Event at a local establishment or at City Hall with City Representatives.
Ongoing Training and Testing of the Scan and Text to Pay Signage by George Saucedo and our
Parking Ambassador.
If ACE is providing Enforcement, Vigilant ALPR system is delivered and installed this week.
If ACE provides Enforcement, testing of the Vigilant ALPR system begins.
Docusign Envelope ID: 7682DCFF-4CCE-4C9E-9A88-54B3DCF43481
RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 23
H. WORK PLAN 1. WORK PLAN & TIMELINE
Week 6:
Flowbird pay-stations delivered on-site and Flowbird team begins installation this week.
ACE Parking and Flowbird test to ensure functionality and payments are capable of being processed.
When we are not actively testing the Pay Stations, we will have them covered so as to not confuse our
parkers in town.
George Saucedo and Henry Hernandez confirm payments on Flowbird pay stations are batching into
ACE’s bank account.
Parking Ambassador continues ongoing training with Vigilant and weekly keep-up of the Flowbird pay
stations.
George Saucedo coordinates with City personnel to ensure they can receive notifications/complaints
through the webpage.
George Saucedo and Henry Hernandez meet on-site with the City of Orange stakeholders to review the
Flowbird Installation and present our completion. Upon Stakeholder approval, ACE will now begin
installing Scan and Text to Pay Signage.
Week 7:
Our assumptions are ahead of schedule as long as all vendors are able to match our proposed lead times.
George Saucedo works with City Maintenance Personnel for the Installation of ACE Scan and Text to
Pay Signage, as well as any Wayfinding signage that will be within our scope.
George Saucedo and our Parking Ambassador to test the Scan and Text to Pay Signage in the field.
If ACE is handling Enforcement, George Saucedo rides along with Parking Ambassador (or
designated Enforcement employee) and ensures proper payment functionality of the Flowbird Pay by
Plate, SPACE MPS and Data Ticket Handhelds
Week 8: “Go-Live”
Assuming all has gone to plan with installation and technology vendors, if time is of the essence we
foresee around Week 8 being the potential estimated “Go-Live” Timeline.
In this phase, we will remove Covers from all Flowbird Pay Stations and we will consider our
operation live!
Docusign Envelope ID: 7682DCFF-4CCE-4C9E-9A88-54B3DCF43481
24
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Docusign Envelope ID: 7682DCFF-4CCE-4C9E-9A88-54B3DCF43481
RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 25
H. WORK PLAN 2. STAFFING
2. STAFFING
RECRUITING & HIRING
ACE recruits and continually updates our pool of outstanding candidates and matches them with jobs that challenge
and motivate them by combining the latest technologies and online tools. This allows us to quickly target passive
and active job seekers who possess specific behaviors and skill sets that match our requirements. ACE utilizes
the most sophisticated technology to scour social networking sites for potential candidates, some of whom may
not even be actively seeking new jobs. Our Talent Acquisition team actively pursues everyone in the labor
market with an internet footprint, broadening the talent pool and changing the dynamics of talent acquisition.
Your ACE Management Team will energize the City’s parking program by emphasizing the customer
experience, while leading each of our on-site team members to embrace an ambassador role and create a
welcoming experience for every visitor and permit holder. This starts with hiring the best team members and
reinforcing training programs.
Proven Recruiting Strategies
ACE is committed to fulfilling the goals of our mission statement. To that end, we make every effort to offer
employment to those that model our mission objective, “Operating under the ideals of moral integrity, quality
and accountability.” ACE strongly believes in promoting from within our existing staff. Existing team members
are encouraged to apply for any open position. Team members are made aware of job postings through the
ACE employee website and on-site job postings. In recent years, our recruiting strategies have shifted towards
the vast digital world in addition to hosting interactive and engaging hiring events and job fairs.
PETCO PARK HIRING EVENT
The event was hosted at Petco Park which allowed for a unique experience
for attendees at one of San Diego’s iconic locations as well as giving them
an opportunity to learn more about the company’s hiring process. This event
was attended by over 175 people who were interested in learning more about
the company’s job opportunities and resulted in 38 new hires. ACE used
digital marketing to promote the event on social media (Facebook,
Instagram, TikTok, Twitter), blogs, local news stations, and other channels.
HIRING EVENT EXAMPLE
Docusign Envelope ID: 7682DCFF-4CCE-4C9E-9A88-54B3DCF43481
RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 26
H. WORK PLAN 2. STAFFING
Comprehensive Local Outreach
Outside applicants are directed to the ACE website to apply; when
an online application is not possible paper applications will be
substituted. Open positions are announced using a variety of
recruiting techniques including:
Job Postings, Job Fairs
Networking & Local Relationships
School Career Counselor Outreach
Faith Based Organizations Outreach
Employee Referrals
Local Veteran Organizations
Online Job Search Engines and Websites
Print Advertising
ACE Sponsored Meet & Greet Events
Hiring Criteria & Application Process
Our approach is simple. We recruit and continually update our pool of outstanding candidates, and we
match them with jobs that challenge and motivate them. We do this by combining the latest technologies
and online tools with our unique talent acquisition strategy.
The initial approach begins with hiring the most friendly, outgoing and qualified candidates for your parking
facilities and then providing them with the resources to become parking ambassadors focused on
identifying customer needs and delivering engaging customer experiences. Due to our stringent recruiting
and hiring standards focused on identifying friendly service-oriented team members, only one in twelve
applicants will make it through the ACE hiring process, which includes numerous interviews, role play
situations and background checks. We understand that our team members will be representing the City,
and we take that very seriously.
Pre-Screening for Hospitality-Oriented Individuals
Making a parking customer feel as though they are the most important person
in the world is something you can’t put a price on, and you can’t compromise.
With our approach to Customer Service, or what we call Customer Experience,
we focus on hiring the right people for the right position. Our recruitment team
utilizes a detailed pre-screening process to make sure each candidate we hire
has that “hospitality bone” in their body. In the prescreening process, we find
ones that want to make a difference and not just collect a paycheck. Our
training programs are custom created and regularly updated to ensure we meet
the needs of our client base.
Hiring People Who Like to Smile
ACE believes that hiring people who like to smile can foster a more positive and
welcoming work environment, boost morale, and potentially improve customer
interactions and employee performance. We recognize the benefits of hiring
people who are happy to work for us. Our goal is to cultivate a positive
workplace culture by promoting work-life balance and employee well-being.
Docusign Envelope ID: 7682DCFF-4CCE-4C9E-9A88-54B3DCF43481
RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 27
H. WORK PLAN 2. STAFFING
Background Checks & Screening
A fast hire means nothing if it’s not the right hire. Ensuring quality hires is our top priority.
In order to be considered for employment, every applicant must first complete an
extensive employment application and successfully pass a series of pre-employment
assessments. Pre-employment and post-employment screenings include:
Identity Validation (Citizenship)
Social Security Match
County, State & Federal Criminal Records Search
Credit Report (for applicable positions)
Sex Offender Registry
Job Reference Checks
Educational Reference Checks
MVR
DOT Drug Testing (5 Panel)
I-9 E-Verify
Training
ACE will provide friendly and well-trained Enforcement Ambassadors that are familiar with the City’s goals.
Each staff member will be specifically trained by your ACE team to deliver exceptional levels of service with a
firm but calm approach to enforcement and community support.
This Ambassador approach, along with active engagement from your ACE management
team, will ensure a seamless transition of implementing the paid parking plan for the
City. We have provided an in-depth overview on the pages to follow which
demonstrated our onboarding training plan for our new ACE team members.
Customer Experience Training
Award-Winning ACE Training Programs include:
Every Thank You Earned™ service philosophy
We See The People, Not The Cars training program
DEEP BLUE Training Statistics & Monitoring
ACE New Hire Orientation
Introduce new associates to our company culture
Outline job responsibilities and expectations
Address protocol and procedures, including payroll, uniform, and guest service and experience
Site-Specific Certification and Orientation
Specific training to integrate area and site-specific knowledge during orientation
Prepare each member of staff on proper and safe equipment operation
Address specific property hazards that staff will come across
Reduce risk of injury or damage to property
Train staff on all role-specific functions and standards
Ambassador Cross-Training
ACE has developed specialized training programs for our enforcement team members to ensure we deliver on
our commitments to excellent service. These include:
Role-specific customer service
LPR Equipment Maintenance Training
Security Incident Response Training
Docusign Envelope ID: 7682DCFF-4CCE-4C9E-9A88-54B3DCF43481
RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 28
H. WORK PLAN 2. STAFFING
Lot Attendant Duties
Lot attendants are essential for the safe and efficient operation of our parking facilities. They manage traffic
flow, handle transactions, provide customer service, and maintain lot cleanliness. Their professionalism as the
first point of contact is key to a positive customer experience.
Responsibilities include:
Traffic Management & Efficient Parking
Actively guide and direct traffic to ensure a smooth and orderly flow, thereby
maximizing parking capacity and minimizing congestion. Their oversight is
essential for creating a safe environment where drivers can navigate the lot
with ease.
Directing Drivers to Available Spaces
Expertly navigate incoming drivers to open parking spots. This requires a keen awareness of the
lot's layout and availability. They may use hand signals, verbal instructions, or even automated
systems to efficiently match drivers with suitable spaces, thereby optimizing the use of the parking
area.
Fee Collection & Ticket Issuance
Entrusted with the financial transactions associated with parking services. This involves accurately
collecting parking fees from customers, processing payments, and providing receipts. They may
also issue parking tickets or permits as necessary, maintaining meticulous records of transactions
and ensuring accountability.
Security Monitoring & Violation Enforcement
Actively monitor the parking lot for suspicious activities, unauthorized vehicles, or any potential
security threats. They are also responsible for enforcing parking regulations and issuing citations
for violations, contributing to a safe and orderly environment for all users. Vigilance is key to
maintaining a secure parking environment.
Customer Service & Assistance
Be prepared to handle customer inquiries, provide clear and concise directions, and offer
assistance with any parking-related concerns. They may also be required to resolve disputes or
address complaints in a professional and courteous manner. Providing excellent customer service
is a fundamental aspect of the job.
Minor Vehicle Assistance
Offer assistance with minor vehicle issues, such as jump-starting a car or helping a driver change a
flat tire. This helpful support can enhance customer satisfaction and demonstrate a commitment to
going the extra mile.
Maintaining Cleanliness and Organization
Maintain the cleanliness and organization of the facility. This includes regularly clearing debris,
removing litter, and ensuring that parking spaces and walkways are free from obstructions. A well-
maintained parking lot creates a positive impression and ensures safety.
Docusign Envelope ID: 7682DCFF-4CCE-4C9E-9A88-54B3DCF43481
RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 29
H. WORK PLAN 2. STAFFING
Required Staffing & Sample Staffing Plans
The following are descriptions of the job duties for the relevant roles regarding the execution of
the Scope of Services for this operation as well as the sample staffing plan. George Saucedo
will serve as the Parking Manager for this operation, and he will oversee our proposed Full Time
and Part Time Parking Ambassadors.
Parking Manager
As a Parking Manager, the ACE team member oversees all Parking Ambassadors and operations at the site-
level and will serve as the main point of local contact for the City for all matters. The Parking Manager is
responsible for ensuring that Ambassadors are properly trained and equipped to fulfil their duties. Mr. Saucedo
will meet all requirements of the project, including being available at minimum 7 Days per Week between the
hours of 9am and 6pm. Additionally, he will make site visits weekly in the initial 2-month period of the contract
and then meet at least once per month on-site thereafter. We have included an annual allocation for Mr.
Saucedo to serve as the Project Manager over this operation as part of our Cost File.
Parking Ambassador
The Parking Ambassador position will make up the bulk of necessary staffing for parking operations in the City
of Orange. These team members are the initial point of contact for visitors, permit holders, and residents in Old
Tow ne, and will be responsible for patrolling and assisting customers with processing payments throughout the
city. We have a Full Time Employee estimated to work for 8 hours per day, Monday through Friday from 9am-
5:30pm, and a Part Time Ambassador working the same hours on Saturday and Sunday.
The Parking Ambassador will be a critical hire for this program to ensure that all operations run smoothly
getting a new paid parking program off the ground. This position will require a high-level of customer service
skills and thick-skin to handle any customer complains due to the new nature of implementing paid parking in
town. In addition to providing strong customer service to parkers throughout town, we envision this position
also be responsible for the collection of cash and coins, as well as daily maintenance of the Flowbird pay
stations. For the Optional Enforcement operation, we envision our Parking Ambassador can likely manage this
role as well also within their 8 hours per day during the paid parking periods of 9am-6pm. We have included
estimated cost in our cost file for this to be its own dedicated position, but we can adjust that as needed.
Proposed Staffing Plan
Please see below overview of our proposed Base Staffing Plan for this operation. As mentioned above, we
believe we can have our Parking Ambassador also manage the Enforcement, but we have included cost in our
cost file for this to be it’s own dedicated position.
Midnight AM Noon PM
12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11
1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0
On-Call/As Needed
Monday-Sunday
Position
Parking Manager (George Saucedo)
Parking Ambassador
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RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 30
H. WORK PLAN 2. STAFFING
Staff Uniforms
ACE will provide all team members with a conspicuous I.D. badge and distinct uniform that is appropriate for
their job duties. Your ACE team will review uniform options with a City representative and obtain their approval
for our uniform and photo I.D. badge designs. The uniforms will be replaced annually or on an as‐needed
basis. We recommend uniforms that include a name tag, the words “Parking Ambassador” and/or “Parking
Enforcement” placed on the front and back of the uniforms, along with a friendly “How Can I Help?” button
prominently displayed on the front. ACE will ensure uniforms are complete, clean, pressed, and professional in
appearance. All ACE team members will be in complete uniform at any time they are engaged in enforcement
and collection duties or appearing in court in matters relating to our services.
Sample Uniform Options for Parking Ambassadors/Possible Enforcement Personnel
PARKING
AMBASSADOR PARKING
AMBASSADOR
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H. WORK PLAN 3. PAY STATIONS
3. PAY STATIONS
Pay Station Procurement & Installation
Upon examination of the RFP ACE has proactively secured a quote from
Flowbird for securing and installing a proposed 20 pay stations to serve as
our proposed Pay Station provider for this project to implement paid
parking into the City of Orange.
Implementing Paid Parking
From our site visits and Flowbird’s independent visits we believe 20 pay stations will be the ideal amount to
help us accomplish the goal of implementing paid parking. If the City would prefer to use less than 20 pay
stations, we can scale down our approach to satisfy the program’s needs. Flowbird’s Pay Station product is
fully capable of complying with all aspects of the City’s requirements regarding the desired Pay by Plate (PBP)
pay station system targets. Below, please find an overview of the Flowbird product and how we will utilize it to
process payments for the City of Orange.
Flowbird CWT S4+ Multi-Space Meter
The CWT S4+ MSM Pay Station (CWT MSM) allows for a one-of-a-kind experience, from the beginning to the
end of a transaction. The full-color touchscreen gives the City the ability to customize the user interface,
ensuring simplicity and speed for their customers.
CWT S4+ Hardware Features
Long life batteries on solar power
9.7" high-definition color touch display
Secure, PCI Level 1 card processing
EMV and NFC Credit Card Readers
4G wireless communications
Anti-fishing of coins/Coin escrow
Cash Acceptance
Anti-card skimming
Graphical Printer & E-Receipts
Upgradeable design
CWT S4+ Software Features
Complex rate structures
Strong parking rights management
Progressive pricing
Forced rotation & Extend by Text option
Special rates per plate
Free time
Remote software downloads
Citation payments
Validation code acceptance
Advertising/Local News
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RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 32
H. WORK PLAN 3. PAY STATIONS
CWT S4+ Meter Housing
The CWT MSM is designed to be visually pleasing and easy to use for
customers while reducing the necessary space required for installation. The
cabinet is made with 304 stainless steel. A graffiti-resistant powder coating
is applied to the inside and outside of the cabinet. This protects against the
elements, including human (vandalism) and environmental (weather). The
powder coating makes it easier to remove unwanted paint, marker tags and
adhesive materials.
Flowbird’s standard pay station color on the CWT is black (RAL 9005).
Additional RAL colors and custom wraps are available at additional cost.
Pay Station Maintenance & Training
In addition to working alongside Flowbird, your ACE team will have direct
support from our SAS Access Systems management and personnel to
assist with system design, selection, servicing, and troubleshooting. ACE
has owned and operated SAS, a San Diego-based PARCS distributor, for
over 30 years. Our management and maintenance personnel throughout
the country regularly rely on the support of our SAS leadership to ensure
they are receiving competitive pricing and quality service from their local
PARCS providers in addition to guidance on implementing industry best
practices for equipment preventative maintenance.
PARCS Equipment Maintenance Support & Training
ACE has extensive experience with revenue control systems. Our team, from frontline employees to supervisors
and managers, is well trained to handle any problems that may arise. Our dedicated supervisors are always
available to respond to any equipment problems and, in most cases, can quickly rectify the problem remotely.
Sample Maintenance Checklist
This is a sample of our equipment maintenance duties. We will meet with the City’s stakeholders and customize
our equipment maintenance plan to match the operation.
Check all pay stations, reload as necessary
Confirm all pay stations are online and connected
Wipe down all pay station touchpoints, including touch screens
Check for any trash and debris near the equipment and clean it up
Test each pay station to ensure proper functionality
Clean credit/debit card ports
Check all signage, and wipe down as needed
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RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 33
H. WORK PLAN 3. PAY STATIONS
Custom Wrapped Flowbird Pay Stations
Each pay station can be custom wrapped to reflect the style
and theme of the City of Orange. We will work with Flowbird
and the City to make this happen.
Sample Wrap Designs
On the right, we have included two proposed ideas. Our
Director of Marketing can mockup additional ideas that the
City may want to see.
Customer Facing Screen Options
Understanding that the City of Orange would prefer to
minimize the number of pay stations, our plan includes
providing pay stations that will service both on and off-street
parkers, so signage and information will be crucial to the
success of our operations. We have worked with Flowbird to
mock-up a sample for what the screen on the pay station may
look like when a customer begins their transaction.
Below are examples of typical screen flows for this solution.
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RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 34
H. WORK PLAN 3. PAY STATIONS
Map of Pay Station Location Suggestions
We walked every parking lot and on-street space in the proposed paid parking district to get a strong feel for
the City’s layout and needs. With the input of the Dixon parking study and from our experiences working with
other cities looking to implement new paid parking programs, we made the following map suggesting possible
locations of pay stations and “optional” pay stations to enhance patron experience. These are merely our first
estimated suggestions and can definitely revise our approach to more closely align what the City of Orange
may prefer to see. Please note that the Red Squares represent the 20 proposed Pay Stations, while the Light
Blue Squares represent a version with an increased Pay Station count.
As you can see above, our approach is geared to focusing our pay station layouts to the major intersections
that receive the most traffic. Strategically placing pay stations on each block-face will ensure that on-street
parkers and surface lots parkers will not have too long of a walk to use a pay station if they so desire. We
wanted to prioritize have 4 pay stations surrounding the very congested Plaza Park. With this being the highest
paid parking rate and longest maximum stay time, we want to ensure all of this parking revenue is captured by
whatever means necessary.
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H. WORK PLAN 3. PAY STATIONS
Introduction
Paid parking was first introduced in 2007 at the Presidio
National Park in San Francisco, and ACE has been a partner
of The Presidio Trust (federal agency established to steward
the Presidio) ever since. Our operation with the Presidio Park
began with metered parking management and monthly
parking for the Non-Residential Parking Program.
Flowbird Pay Station Installation
In its initial phase, the Presidio Park parking program focused
on infrastructure setup. ACE and Flowbird collaborated to
deploy six Pay & Display Stations, designed to manage a
capacity of 200 parking spaces. This installation marked the
commencement of automated payment processing within the
designated area.
Results & Accomplishments
After 15 years of operations, including upgrades and service
expansions, the network grew to 3,500 parking spaces with
145 Flowbird pay stations. The parking infrastructure now
features a Pay-by-Plate system. Additionally, modern
payment methods, including Scan & App Payment options,
have been introduced for user convenience. The
management of parking enforcement has transitioned from
Park Police to ACE Enforcement.
PAY STATION CASE STUDY
Address:
103 Montgomery Street
San Francisco, CA 94129
Contact:
Amy Marshall
Transportation Program Manager
(415) 561-5393
amarshall@presidiotrust.gov
ACE Enforcement
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RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 36
H. WORK PLAN 4. MOBILE PAYMENT SOLUTION (MPS)
4. MOBILE PAYMENT SOLUTION (MPS)
Mobile/Virtual Payment Solutions
For this project, ACE sees a great deal of value for the City of Orange in utilizing our own in-house Mobile
Payment Solution called SPACE. Our ACE development team created our SPACE Scan and Text to Pay
solution to provide our clients with a virtually no cost program to capture mobile payments. We can revise our
approach to another vendor if the City has another MPS in mind or would prefer we look for a different vendor,
but our SPACE technology has seen great success in the market and we are beginning to implement it for
municipal operations. We were recently awarded a contract in Midland, Texas to implement SPACE across the
city’s paid parking zones as the exclusive MPS for the City of Midland, and to provide accompanying
enforcement. While we believe in SPACE for this project, we do work with all of the major MPS providers
across our portfolio, including Pay by Phone, Park Mobile, Passport, Arrive, and Park Whiz to name a few.
ACE’s Scan/Text-To-Pay Technology
SPACE enables us to capture all Pay-By-Cell revenue on our surface lots
and on-street stalls, be it through text to pay or scan to pay via a static QR
code. Our cloud-based system is fully capable of meeting all requirements
per this RFP for revenue capture and integrating with potential proposed
enforcement systems. We charge the City of Orange a nominal licensing fee
to use our service and pass back a very small convenience fee to each
customer. Our system can also facilitate validated permits for all permitted
parkers.
We anticipate that the majority of transit parking customers will utilize
convenient on-site signage to quickly process payments through our Scan-
To-Register and Text-To-Register options. Prominent signage will promote
our simple 3-Step scan and text payment options – We have included
detailed steps on the following page. The City’s residents and visitors will
access the customized City of Orange payment portal by scanning a QR
code or text messaging. The process brings visitors to our secure online
portal where payments are made in a few simple steps to obtain a paper-
free, digital permit based on the vehicle license plate. This convenient
procedure involves no new equipment, maintenance, or hassles.
Helpful Features
Fast, Reliable Payment System
Safe and Secure Processing
Tenant Validations
Text Reminder Notifications
Option to Extend Duration
Flexible Paid Hours and Rates that can be adjusted in real time
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RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 37
H. WORK PLAN 4. MOBILE PAYMENT SOLUTION (MPS)
SPACE Scan & Text-To-Pay
Online permits make parking easy and convenient for visitors who simply scan the QR code or text code to
quickly access the payment portal. Then, their license plate is assigned to a paper-free, digital permit.
Sample Customized Scan & Text-To-Pay Signage
PARK Visitors park in any available space
SCAN/TEXT Scan QR code/Text code posted throughout the facility
PAY Payments are made via credit card or digital wallet
Step 1: Scan
QR Code or
Text
Step 2:
Enter
License Plate
Step 3:
Enter
Payment Info
Step 4:
Review &
Pay Confirm
Step-By-Step
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H. WORK PLAN 4. MOBILE PAYMENT SOLUTION (MPS)
Sample Scan & Text-To-Pay Signage Locations
Prepaid Parking Reservations
SPACE also powers our Pre-Paid Reservations platform, which allows
parkers to find and reserve parking ahead of time. Proactive customers will
find a convenient parking reservation link which can be placed directly on
your website. Our comprehensive online reservation site and mobile
payment platform will allow visitors to easily find, reserve parking, process
payments, and manage their account within one convenient portal.
SPACE is a fast and convenient payment platform. Daily parking and multi-
day parking options are available depending on parking demand and individual/client preferences. All major
credit cards are accepted, and transactions are securely processed the same day. Once a customer makes a
purchase a barcoded permit is emailed to them.
Easy Account Setup and Vehicle Registration
Quick Parking Selection Process
Detailed Map View Navigation
Third Party Integration Options
The ACE Mobile App
The ACE mobile app makes parking easy and convenient. With just a few clicks, users can check availability
(set in advance), reserve parking, and save their preferred facility as a favorite destination.
Available from the Apple App Store and the Google Play
Store, the app is both simple to use and rich in features. The
voice-activated search feature allows for hands free use
when driving and customers can maintain a library of their
vehicles to provide easy access to license plate credentialed
facilities..
iOS & Android Compatible
Accepts All Major Credit Cards
Hands-Free Voice-Activated Search
Local Map Navigation
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RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 39
H. WORK PLAN 5. PARKING COMMUNICATIONS PLAN
5. PARKING COMMUNICATIONS PLAN
Sample Web Page
ACE has vast experience in building customized web pages for many of our municipal partners. Most notably,
we have designed and implemented the web pages for the Long Beach Convention Center and ParkPHX for
the City of Phoenix. Please see the links below to these two web pages, as well as a sample of what we can
design for the City of Orange:
City of Phoenix: https://parkphx.com/
Long Beach Convention Center: https://www.lbentertainmentcenter.com/visit/directions-parking/
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H. WORK PLAN 5. PARKING COMMUNICATIONS PLAN
In-House Graphics & Content Ideas for the City of Orange
ACE has the ability to provide in-house graphic design and content ideas for the City, including bilingual
(English and Spanish) signage, web-info/public feedback, and community outreach. See below for sample
content ideas.
Website Design
Old Towne Parking Made Easy!
SOLUTIONS COMING SOON
Click here for more information
Benefits of Paid Parking and New Controls:
Increased Availability! Low Hourly Cost Hassle Free Payments
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H. WORK PLAN 5. PARKING COMMUNICATIONS PLAN
Bilingual Posters (in English & Spanish)
Old Towne Parking Made Easy!
SOLUTIONS COMING SOON
BENEFITS OF PAID PARKING
& NEW CONTROLS:
Increased Availability!
Low Hourly Cost
Easy Payment Options
Real-Time Space Availability
Pre-Payment Available
All Payment Types Accepted Estacionamiento fácil en
Old Towne
SOLUCIONES PRÓXIMAMENTE
VENTAJAS DEL ESTACIONAMIENTO DE
PAGO Y NUEVOS CONTROLES:
Mayor disponibilidad!
Bajo costo por hora
Opciones de pago fáciles
Disponibilidad de espacio en tiempo real
Prepago disponible
Se aceptan todos los tipos de pago
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RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 42
H. WORK PLAN 5. PARKING COMMUNICATIONS PLAN
Community Outreach
As the enforcement service provider for many municipalities around the United States, ACE has developed a
keen understanding for public relations and community outreach. Our focus on adopting an ambassador role
towards the public means increasing transparency, providing informative communication, and hearing
concerns so we may adapt operations to overcome challenges with the communities we serve. ACE maintains
several practices to encourage this open dialogue, including:
Program Information Flyers
Town Hall Community Forums
Community Webinar Meetings
Customized Program Websites
Program FAQs
Posted Office Hours
Program Information Flyers
ACE utilizes custom program information flyers to alert residents and visitors to updates, changes, and
exceptions to enforcement. Please see samples we’ve used below from our Encinitas and Roseburg
operations that we will customize for the City of Orange.
Additional Community Outreach
In addition to flyer and online outreach to the community, one thing that separates ACE from the competition is
our desire to be a part of your community. Our management team often attend City Council and Town Hall
meetings, to ensure visibility and transparency is felt by all of your citizens and visitors.
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H. WORK PLAN 5. PARKING COMMUNICATIONS PLAN
ACE Customer Service Feedback
ACE Parking is dedicated to accomplishing the City’s goals when it comes to ensuring prompt and ongoing
communication as well as providing detailed, informative reporting. ACE will maintain a log of all customer
services related complaints and inquiries that are brought to the attention of our management personnel, which
will include the date and time of the incident, the nature of the complaint, and the date and time of action or the
reason for non-action.
Customer Comment Cards
The Customer Comment Card is one way that we measure the success of our Customer Service Program. It is
directly tied to our Service Empowerment Pledge. We hand the customer comment cards out to customers to
gain feedback on how well we are doing in terms of customer service. Customers can also provide their
experience by going to Contact Us on our website aceparking.com. Further, our Customer Comment Cards
help us to communicate and build stronger alliances in three areas: Client, Team and Customer Relations.
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H. WORK PLAN 6. PERMIT MANAGEMENT SYSTEM
6. PERMIT MANAGEMENT SYSTEM
ACE’s SPACE AR Permit Management System
With the SPACE AR Permit platform, parkers will be welcomed with engaging
payment portals that incorporate your brand standards for a fully integrated
City of Orange’s experience. Our team will work with the City to tailor our
proprietary SPACE Permit Portal platforms with the City’s unique branding
and messaging.
SPACE AR Permit Portal
ACE will roll out the SPACE Permit Portal to allow all current and future permit
holders to enable their Virtual Permit. We will enable permit-holder’s license
plates to serve as their “Virtual Permits.” We can empower your residents and
permit holders to sign up for permits directly through our SPACE system. We
can enable the system to allow for your different rates to paid for permits,
whether paid or free through SPACE.
Online Portal
Easy Account Setup and Vehicle Registration
Quick Parking Selection Process
Detailed Map View Navigation
3rd Party Integrations
Secure Data and Payment Protection
Long-Term Use Management
The ACE management team and City representatives will enjoy a multitude of functions including the ability to
monitor residential, individual and company monthly parking accounts, space availability or wait list tracking.
The system is designed to simplify the management of your facilities, resulting in a more efficient operation.
This, in turn, allows your system managers more time to focus on providing the best possible customer service
and value to your facilities.
Digital Permitting
Digital Permitting will provide the City of Orange with the ability to simplify the permit issuance process for its
employees and residents, expedite parking enforcement, and significantly reduce the administrative work
needed to manage semester and daily permits. With an integrated solution that manages parking digitally
through technology, Digital Permitting will eliminate the need for physical permits (both for semester permits
and for daily visitor permits) and manual processes such as enforcement citation writing.
The license plates of customer vehicles are used as a unique identifier and the parking permit credential.
Enforcement technologies will access a database of paid and authorized parkers which is stored in a cloud-
based payment platform. These solutions facilitate parking enforcement by automatically capturing vehicle
license plate numbers, comparing them against selected databases, then alerting enforcement officers of
vehicles deemed to be in violation of the parking regulations.
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H. WORK PLAN 6. PERMIT MANAGEMENT SYSTEM
Digital Permitting Creates Enforcement Efficiencies
The enforcement of Digital Permitting is made possible through
the use of License Plate Recognition (LPR) technology which
can easily be connected to existing City enforcement vehicles.
With LPR technology, enforcement vehicles read license plate
numbers as they drive through each of the parking lots,
checking in real time if vehicles have a daily or semester permit.
The system will notify the City enforcement patrol if a vehicle
without a permit is found to be parked overtime or without the
proper permit. The patroller is prompted to stop and issue a
violation notice to each vehicle in non-compliance with the
parking rules and regulations. In addition to issuing violation
notices, the patroller will be required to exit the vehicle to
complete manual license plate verification in the event that a
vehicle’s plates have obstructions that make them unreadable to the LPR system. All data related to the violation
notice is transmitted in real-time via a wireless connection. This means that customer service representatives
staffing the entity providing dispute resolution will have immediate access to all violation notice details and will be
able to immediately assist and resolve any customer inquiries.
Digital Permitting Benefits
Online Permits Purchasing Required Limited Administrative Support
Immediate Activation - Permits are Active as Soon as They are Paid
No Stickers or Printed Permits Needed – Environmentally Friendly with No Printing Requirements
Provides a Touchless Service Experience
Permits Cannot be Stolen, Transferred, Re-Used, Duplicated, or Used Fraudulently
Faster Enforcement in City of Orange Parking Lots and Streets with use of LPR Technology
Improved Compliance with Parking Policies
Automatic Photo-Image Citation Documentation Results in Reduced Appeals and More Revenue
Custom Reporting and Heat Maps Support More Strategic Decision Making
SPACE AR Parker Management
All City permit holders will be able to manage their parking and process payments through a customized long-
term use management portal that replaces paper applications. Individuals will be able to establish and revise
their accounts while optional features would allow local businesses to utilize accounts to manage activity for
their entire team of employees. City of Orange representatives will enjoy a multitude of functions including the
ability to monitor individual and company monthly parking accounts, space availability, or wait list tracking.
Customer accounts can offer your users the ability to pay invoices and view account history. In addition, they
can save their credit card information to make future payments a breeze. The system is designed to simplify
the management of your facilities, resulting in more efficient operation. This, in turn, allows your system
managers more time to focus on providing the best possible customer service and value to your facilities.
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H. WORK PLAN 6. PERMIT MANAGEMENT SYSTEM
Having a fulling integrated system allows for reports, including customer rosters, account aging, and many
others, to be accessible with the click of a button.
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H. WORK PLAN 7. OPTIONAL ENFORCEMENT SERVICES
7. OPTIONAL ENFORCEMENT SERVICES
ACE Parking: An Ambassador Approach to Enforcement
Delivering enforcement services with friendly service-oriented
Enforcement Ambassadors has been the hallmark of ACE’s
enforcement services for the past 60 years. Each ACE
enforcement team member is trained to take on a Community
Ambassador role with a firm but not too aggressive approach to
enforcement and community support. The job of an Enforcement
Ambassador can be challenging so we start with an extensive
selection process focused on identifying candidates with a
pleasant demeanor that have the “thick skin” needed to stay calm
when confronted with challenging situations.
Proposed Mobile ALPR Equipment: Vigilant ALPR
ACE will partner with Vigilant Solutions to equip our vehicles for the City of Orange with a state-of-the-art mobile
LPR system like the system we currently utilize to simplify time-limit enforcement. Following is a summary of the
specifications for the Vigilant Solutions LPR equipment that will be installed in our vehicles for the City.
The Vigilant Solutions platform provides an almost instant return on investment for law enforcement,
parking enforcement operations and parking inventory collection and is ready to “Plug n’ Play” on almost
any type of vehicle.
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H. WORK PLAN 7. OPTIONAL ENFORCEMENT SERVICES
Handheld LPR Equipment: Data Ticket
ACE will partner with Data Ticket to provide Handheld License Plate Recognition
(LPR) software to identify and track visitors and long-term permit holder cars for
parking enforcement. Their compatible program allows for an easy, low-cost method
to implement an advanced parking system. With the City already contracting with
Data Ticket for citation processing, it will provide a seamless integration to use their
handhelds for citation issuance.
Data Ticket will be the vendor that enables us to issue our supplemental parking fee
violation tickets to any vehicles that have not paid or registered properly for a permit.
White-labeled enforcement platform
Complete control over all aspects of citation management
Powerful rules engine to design and manage regulations dynamically
Easy customizations and integrations with pay by cell systems (Flowbird) and LPR processing systems
Enforcement Ambassador Communications Plan
Our Enforcement and Maintenance Ambassador will be equipped with a cell
phone for ongoing 2-way communication with the City’s personnel. We can also
look into purchasing Radios for our personnel and sync to the City’s radio
frequency channel if required.
Enforcement Vehicles
For this project, ACE is proposing to purchase one (1) new 2025 Toyota Corolla Hybrid to fulfill the “optional”
Enforcement scope of work.
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H. WORK PLAN 7. OPTIONAL ENFORCEMENT SERVICES
Comprehensive Enforcement Training
After completing orientation, each team member receives InMotion! On-The-Job Training at their job
location. For a minimum of five days, a certified trainer will walk the new employee through their daily roles
and responsibilities. Each Enforcement Ambassador is made familiar with specific City priorities and policies,
enforcement zones, nearby destinations (to assist the public), and taught the various policies and
procedures of their job. In addition, special safety training, driver training and radio training are conducted for
enforcement ambassadors.
Site Specific Certification and Orientation
ACE has a designated customer service specialist assigned for training in each specific region to integrate
area and site-specific knowledge during orientation. The certification process prepares each member of the
staff on how to safely operate all equipment that they will encounter at your location. ACE will also address
specific property hazards that the staff will come across. We have found that this type of training properly
prepares our staff for their role, as well as reducing the risk of injury or damage to property.
Personal Safety Training
Employees undergo a personal safety training which teaches employees the
following safety habits:
Never jump in front of a moving vehicle to stop it.
Do not stand behind stopped vehicles.
Be aware of one’s surroundings at all times.
Make yourself visible to other drivers.
Never stand in the way of traffic.
Always wear a reflective vest
Enforcement Ambassadors Must Demonstrate Job-Specific Knowledge
Before Enforcement Officers are allowed to work on their own, they must demonstrate to their instructor that
they are comfortable and confident with the following tasks:
Executing established methods, practices, and procedures associated with parking control and
enforcement.
Public contact protocol, ethnic and disability sensitivity training (in compliance with the American with
Disabilities Act of 1990).
Procedures and precautions related to safe operation of vehicles and familiarity with California driving
laws, California Vehicle Code, Municipal Codes and ordinances related to parking enforcement.
Knowledge of assigned patrol areas.
Use of two-way radios and proper radio etiquette as well as proper cell phone usage.
Observe and report any suspicious looking vehicles or activity.
Ensure civil rights laws and procedures including giving testimony in courtroom and hearing
procedures, job procedures and emergency protocols, job safety as required by OSHA/WISHA and
general public safety.
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H. WORK PLAN 7. OPTIONAL ENFORCEMENT SERVICES
Report damaged or inoperative traffic control equipment and hazards such as broken sidewalks and
pavement, etc.
Maintain records and prepare legible reports including logging Daily Activity Reports.
Place identifying marks on parked vehicles and subsequently check for these marks as a means of
identifying vehicles that are parked beyond the legal time limit.
Identifies illegally parked motor vehicles and attaches a warning notice, issues a citation or impounds
the vehicle.
Report any irregular or hazardous circumstances to the police station by radio.
Explain parking regulations and provide information to the public; makes and keeps records and reports
of actions taken in the line of duty.
Build and maintain positive working relationships with coworkers, other City employees and the public
using principles of good customer service.
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H. WORK PLAN 8. PERFORMANCE STANDARDS & REPORTING
8. PERFORMANCE STANDARDS & REPORTING
CUSTOMIZED OPERATION DASHBOARD
Technology is essential for creating a positive customer experience and ensuring
accurate revenue collection. Leveraging our 75 years of parking asset expertise, the
ACE team will provide cost-effective technology solutions to maximize revenue for
the City of Orange parking operations while enhancing the customer experience.
Performance Enhancing Technology
As technology evolves and customer needs change, we adapt. Our technology has been built over the years
to embrace the disruptor economies that impact our business. Today, we utilize a variety of sophisticated
systems to deliver an effortless customer experience – instant frictionless and touchless service. Our custom
designed systems further tighten up revenue controls, streamline monthly parking, produce detailed
reporting and give clients their own portal to view data, in real time. We use data analytics to enhance
overall operations, determine accurate projections, identify areas of concern, cultivate revenue opportunities
and other operational objectives.
ACE DEEP BLUE Business Intelligence
ACE’s goes beyond emerging access
technology platforms to deliver a customizable parking and
transportation technology suite designed to optimize
performance through seamless customer engagement,
operational, and financial tools. It’s a scalable, intuitive and
integrated platform to make optimum data-driven decisions
and allows us to deliver on our maxim “Driven by Innovation.
Powered by People.”
Monitors Training Performance
In-Depth Analytics in Real Time
Revenue Visibility & Tracking
Dynamic AI Pricing & Budget Management
Tracks Team Member Performance
Revenue Maximization Tools
Labor Efficiency Resources
Aggregate Customer Feedback Analyses
BUSINESS INTELLIGENCE INTEGRATION:
Our platform incorporates our business intelligence tools to your specific location
for advanced insights and better-informed business decisions, resulting in higher
customer engagement and clearer revenue optimization.
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H. WORK PLAN 8. PERFORMANCE STANDARDS & REPORTING
Proprietary ACE Operational Systems
ACE’s secure client portal provides clients with access to all-encompassing
dashboards where you can monitor parking revenue, track vehicle occupancy, and
review fully customizable, monthly financial reports.
ACE’s online reservation system, SPACE, is a game-changer. Customers can pay
now, make advanced reservation purchases and redeem permits on their mobile
devices. SPACE also comes with handheld devices that act as a mobile point-of-sale
system, scanning tickets out in the field.
is our proprietary business intelligence tool that helps our team act in
real time and ensure we operate at peak performance. Hospitality metrics, such as
minutes per car parked, revenue capture, and revenue discount rate, allow us to
exceed our competitors in profitability.
The ACE App – With just a few clicks users can find the parking lots closest to them,
check the lot availability, view pricing and book their stall.
o o o o o o
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H. WORK PLAN 8. PERFORMANCE STANDARDS & REPORTING
Customized Parking Operation Dashboard
Your Parking Operation Dashboard transforms
management’s ability to monitor operational
performance and make adjustments to your
parking services based on real-time relevant
information.
The dashboard is supported by our proprietary
Technology Suite (developed in
Microsoft BI) which utilizes live and recurring
integrations with your unique parking systems
and our financial system to optimize financial
performance, operation efficiency and
customer engagement.
Primary Dashboard Features
Your Parking Operation Dashboard is designed to be an intuitive tool to enable the City of Orange and ACE
managers to quickly access key parking performance details. Data is populated through live application
programming interfaces (APIs) and recurring data feeds with all operation equipment, support systems and our
accounting system. Details for each reporting category can be sorted and displayed for one location, groups of
locations, regional locations or for your entire portfolio and quick reference tabs at the top of each field make it
easy to navigate through multiple categories.
Quick Reference Tabs
The main page of your dashboard has quick
reference tabs for the City and ACE team
members to quickly access data for Accounts
Receivable, Financial and EV Charging topics.
Portfolio & Property View Options
Your dashboard is designed to provide each
user with the option to view data and trends
sorted by your full portfolio, regional portfolios,
groups of properties or individual properties.
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H. WORK PLAN 8. PERFORMANCE STANDARDS & REPORTING
Financial Performance Features
Your Parking Operation Dashboard provides the City and ACE managers with easy access to key parking
performance metrics to quickly identify opportunities to grow revenue, implement operational efficiencies, and
improve the customer experience. Each report includes options to view individual property details, compare
multiple facilities/regions, and review quarter-over-quarter, year-over-year results.
OCCUPANCY REPORTING
Comprehensive occupancy data is at your fingertips
and Includes options to view individual property details
or compare multiple facilities. Statistics can be filtered
by day, week, month or year and can display details in
a variety of graphic options.
Drill Down Features
Portfolio, Regional & Property Data
Portfolio, Regional & Property Trends
Average Occupancy
Peak Occupancy
Average by Day of Week
Average by Time of Day
Occupancy Heat Mapping
Lot & Zone Occupancy
Sample Occupancy Report
Benefits of Occupancy Data & Trend Reporting
Leverage Available Space to Grow Revenue
Refine Marketing Strategies & Marketing Targets
Quickly Conduct Property Comparisons
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H. WORK PLAN 8. PERFORMANCE STANDARDS & REPORTING
TENANT ACCOUNTS RECEIVABLE REPORTING
Access to live tenant accounts receivable data ensures
that our clients and ACE managers can take prompt
action to address delinquencies. Your dashboard
includes options for your management team to require
individual balance collection comments from ACE team
members based on individual property needs (e.g.
comments may be required for items over 30, 60 or 90
days).
Drill Down Features
Portfolio, Regional & Property Data
Portfolio, Regional & Property Trends
Multi-Site & Individual Site Views
Top 5 Outstanding Tenant Balances
1-30 Days Late
31-60 Days Late
61-90 Days Late
Over 90 Days Late
Sample Tenant Accounts Receivable Report
Benefits of Tenant Accounts Receivabl e Reporting
Timely Collections Increase Property Cash Flow
Early Information Leads to Proactive Engagement
Reduced Risk of Nonpayment Due to Bankruptcy
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H. WORK PLAN 8. PERFORMANCE STANDARDS & REPORTING
REVENUE REPORTING
The revenue reporting features of your dashboard
enable our clients and ACE managers to quickly
identify and respond to changes in revenue trends at
specific properties and across all regions. A wide
variety of monthly parking data enables management to
view details including the volume of monthly parkers
per property and quickly identify summary of number of
parkers by tenant. Transient data can be used to
identify opportunities to increase revenue, including
options for rate adjustment forecasting.
Drill Down Features
Revenue by Day, Week and Month
Transaction Volume Statistics
Activity by Time of Day
Transient & Monthly Daily Activity
Month-Over-Month Comparison
Pre-Sales vs Drive Up Revenue
Average Rate & Rate Distribution
Monthly Parking Utilization
Sample Revenue Report
Benefits of Revenue Reporting
Quickly Identify Opportunities to Increase Revenue
Identify & Adjust Strategies at Under-Performing Properties
Low Tenant Parking Utilization = Oversell Opportunity
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H. WORK PLAN 8. PERFORMANCE STANDARDS & REPORTING
MONTHLY P&L REPORTING
The monthly profit and loss reporting in your dashboard
enables our clients and ACE managers to ensure
revenue flow through is maximized across your
portfolio. The details in your reports are designed to
match your accounting line-item and budget categories.
Individual property, regional and portfolio reports can
be configured to require comments on all significant
variances.
Drill Down Features
Revenue Per Stall Comparisons
Costs Per Stall Comparisons
Labor Per Stall Comparisons
Profit Per Stall Comparisons
Line-Item Variance Comments
Group Revenue & Expense Summary
Individual Line-Item Detail
Individual Line-Item Backup
Sample Dashboard P&L Report
Benefits of Monthly P&L Reporting
Quickly Identify Portfolio Trends
Easily Facility Regional and Property Comparisons
Consistent with Kilroy Accounting Line-Item Categories
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H. WORK PLAN 8. PERFORMANCE STANDARDS & REPORTING
Sample Monthly Report
In addition to the comprehensive P&L reporting via your City of Orange Customized Parking Operation
Dashboard, ACE can also provide you with individual property Monthly Reports which include copies of all
backup documentation. See below for a sample property Monthly Report.
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H. WORK PLAN 8. PERFORMANCE STANDARDS & REPORTING
Customized Client Dashboard Reporting
ACE has developed a live operational dashboard for our client’s where we oversee multi-location portfolios that we
operate. The Dashboard will transform management’s ability to monitor operational performance and make
adjustments to the parking and transportation services based upon real-time relevant information. Utilizing Google
SmartSheets, the ACE Information Technology Team has designed a custom dashboard which will pull data
through live application programming interfaces (APIs) with camera systems, location specific PARCS equipment,
any future valet systems, and ACE accounting systems with the additional ability to pull Excel data for any offline
system or operational reporting. By collaborating with the client’s management team to identify key performance
indicators and helpful data details, ACE will coordinate the consolidation of data from multiple sources throughout
the client’s portfolio to make all relevant information readily available with easy-to-read charts and graphs.
CLIENT’S DASHBOARD EXAMPLE
We have attached examples of our dashboard reporting from this portfolio dashboard we created for our client’s
operations. As you can see, this dashboard includes tabs to track System KPIs and Financials. Each of these
tabs provide quick access to summary performance statistics as well as the ability to easily click through to see
detailed backup for each topic and can be organized to compare sites or view the details for a specific site.
Full System Summary KPIs:
Total Portfolio Revenue
Revenue Activity by Location
Average Portfolio & Location Rates
Activity by Time of Day
Daily Activity Per Location
Individual Location Summary
Lot 1
Lot 2
Lot 3
Plaza Meter 1
Lemon St. 1
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H. WORK PLAN 8. PERFORMANCE STANDARDS & REPORTING
Full System Summary KPIs:
Real-Time General Ledger of Financials
Live Variance Reporting to Budget
Updated to Show Daily Performance
Per Location Line-Item Details
Expense Summary:
Monthly Expense Detail
Month over Month Comparison
Demonstrates % Allocation of Expenses
Customizable to Client's Needs
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I. FEE
I. FEE
THE COST PROPOSAL
The ACE Cost Proposal has been included as a separate document from this main proposal per the
instructions of this RFP.
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RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 65
J. RELATED EXPERIENCE & REFERENCES
J. RELATED EXPERIENCE & REFERENCES
MUNICIPAL REFERENCES
ACE is proud of our continued partnership with the following municipalities. These municipal references can
speak to ACE’s track record of parking program and management successes.
The Presidio Trust Parking Program
Address: Presidio Trust, 103 Montgomery Street, San Francisco, CA 94129
Contact: Amy Marshall, Transportation Program Manager
415-561-5393 amarshall@presidiotrust.gov
Description: ACE has been a partner of Presidio Trust since 2007. Our operation with The Presidio Park
began with metered parking management and monthly parking for the Non-Residential parking program.
Today ACE manages 3,300 stalls, which encompass 8 non-residential zones and 145 pay-and-display
machines. ACE oversees the transient, monthly and daily permit parking along with the Special Event
parking buyouts and the Presidio Tunnel Tops Reservation System. ACE began the enforcement of the
parking on June 1, 2024, and assists the police by reporting issues with repeat parking offenders identified
during parking audits. ACE has implemented a Mobile LPR enforcement and works with Flowbird and
Passport for payments of parking in the park.
City of San Diego/Civic Communities Parking Program
Address: 8989 Rio San Diego Dr #100, San Diego, CA 92108
Contact: Jeff Zinner, Sr. Project Manager, Civic Communities
619-533-7122 zinner@civiccommunities.com
Description: Since 1998, ACE has managed all of the parking operations for Civic Communities San Diego,
including the 6th & K Parkade, Park it on Market, North Park Garage and Cedar Gateway. ACE has
implemented innovated programs to ensure public access to these key parking facilities for the residents of
San Diego, including automate technologies, reservations-based parking and custom traffic management plans
for event operations. ACE continues to assist the City of San Diego and Civic Communities to leverage these
parking assets and frequently consults on all matters of parking operations including new parking technologies,
potential new project builds and PCI DSS compliance.
City of Chula Vista Enforcement
Address: 276 Fourth Ave, Bldg A, Chula Vista, CA 91910
Contact: Jimmy Vasquez, Revenue Manager
619-585-5688 jvasquez@chulavistaca.gov
Description: Since 2010 ACE has managed the City’s parking system of 500 single-space meters and 8
surface lots (240 total spaces on 8 lots) with IPS metered parking equipment and 8 CALE pay stations on the
surface lots. Services provided include parking enforcement patrols, issuing citations, performing meter
collections & parking law enforcement, providing customer service for parkers who need to resolve parking
issues, and managing the general parking area maintenance.
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RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 66
J. RELATED EXPERIENCE & REFERENCES
City of Santa Clarita Citywide Enforcement
Address: 23920 Valencia Boulevard, Santa Clarita, CA 91355
Contact: Tracy Sullivan
661-255-4960 tsullivan@santa-clarita.com
Description: Starting in 2010, ACE have provided citywide
enforcement services that cover 74 square miles, using 3
enforcement vehicles and 10 employees. In addition to providing
time-limit enforcement our team also enforces all applicable
codes throughout designated enforcement zones. The ACE team
also provides traffic control, abandoned vehicle detail, and the
reporting of related activities including unlawful activities, hazards,
and parking issues. Our Santa Clarita Enforcement team is
trained in customer service and conflict resolution to ensure they
are fully prepared in the areas of parking control, public contact
protocol, knowledge of their assigned patrol areas, and personal
and vehicle safety. During the first year the Enforcement Team
issued 24,286 citations and towed 947 vehicles.
Client Testimonial:
“I have known Ms. Vallejo for about 2 ½ years. During that time, my team and I have worked hand in
hand with her regarding parking enforcement related matters in the city. She has always been
extremely responsive, very professional, and great at her job. She is certainly someone I can count
on without hesitation. She completes the tasks we’ve asked her thoroughly and with out question.
She has been an asset to our team, and it is a pleasure to work alongside her.”
– Sergeant Guillermo Martinez
Los Angeles Sheriff’s Department
Santa Clarita Valley Sheriff’s Station
City of Encinitas Enforcement
Address: 505 S. Vulcan Avenue, Encinitas, CA 92024
Contact: Bryant Jemison, Code Enforcement Manager
760-633-2688 bjemison@encinitasca.gov
Description: Operated Since 2022
The local city government needed extra support to monitor this popular beach town. ACE took over operations
from local law enforcement, overseeing parking in the business district for a maximum of 2 hours and issues
parking fees ranging from $24 to $75. To issue citations, we use Park Loyalty, and for patrol purposes, we use
Chevy Volt EV. We also use the Vigilant LPR system to digitally track the location of parked vehicles and
determine if they have exceeded the 2-hour limit.
Introduced EV & Hybrid Vehicles
to citywide enforcement operation
ACE ACCOMPLISHMENTS
22,000
Average Annual Number of
Violations Written
$839,622
Average Annual Fine Income
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RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 67
J. RELATED EXPERIENCE & REFERENCES
City of San Gabriel Citywide Enforcement
Address: 425 S Mission Drive, San Gabriel, CA 91776
Contact: Sergeant Dan Gosserand
626-308-2860 DG145@sgpd.com
Description:
Starting in July 2024, ACE manages the city-wide parking enforcement program for the City of San Gabriel.
We oversee a team of 10 Enforcement Ambassadors who utilize Phoenix Group handhelds for citation
issuance. Our program consists of enforcement using 2 Enforcement Vehicles, and includes enforcement of
the California Vehicle code, as well as local City of San Gabriel municipal code.
Client Testimonial:
Since taking over management of our city-wide parking enforcement program, ACE has consistently
delivered on everything they promised in their proposal. Their dedication to our city and its residents
has been demonstrated by their Vice President of Enforcement and Vice President of Operations
playing integral roles in transitioning the program from our former vendor, while continuing to keep an
open line of communication with myself and our city staff to ensure the operation is performing up to our
standards. Their on-site Project Manager, Eric Wrinkle, has been a pleasure to work with, and imparts a
wealth of enforcement knowledge and customer service skills to his enforcement team. Having ACE
Parking as our Parking Enforcement vendor has been a truly welcome addition to our community.”
– Sergeant Dan Gosserand
City of San Gabriel Police Department
City of Torrance Street Sweeping Enforcement
Address: 3031 Torrance Boulevard, Torrance, CA 90503
Contact: Supervisor John Newman, Torrance Police Department
310-328-3456 JNEWMAN@TorranceCA.gov
Description:
Currently in our 1st Year of services for this contract. The initial term for this contract is 1 year, with the
potential for two separate 1 year options.
ACE provides street sweeping enforcement services on behalf of the City of Torrance Police Department
across 5 Unique Street Sweeping Routes Monday-Thursday. Our team consists of 5 Full-Time Street
Sweeping Enforcement personnel who use 5 Enforcement Vehicles that are provided by ACE to issue
Citations for failing to obey posted Street Sweeping Signage laws. Our team works very closely with the
Torrance Police Department and the City of Torrance’s Street Sweeping contractor to analyze and plan our
Enforcement routes to be efficient and effective when we are in the field.
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RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 68
J. RELATED EXPERIENCE & REFERENCES
City of Phoenix Citywide Parking Management
Address: 200 W. Washington Street, Phoenix, AZ 85003
Contact: April Truncellito, Deputy Director, Phoenix Convention Center & Venues
Office (602) 495-7125 Cell (602) 402-2093 april.truncellito@phoenix.gov
Description: Since 1998, ACE has managed all of the parking operations for the City of Phoenix. The largest
project we manage is the Phoenix Convention Center, which includes five multi-level garages and one surface
lot. The total square footage for the convention center exceeds 2,000,000 square feet. Parkers include local
business tenants, Phoenix Convention Center attendees, Chase Field attendees and tourists. ACE also
manages the Public Works Garage, Adam’s Street Garage and multiple surface lots throughout downtown
Phoenix. The operation includes transient and monthly parking and securing police lots. ACE helped elevate
customer service levels by automating the Adams Street garage to utilize proximity cards from the prior
barcode reader system. Within just a few months of the upgrade, multiple parkers wrote to ACE thanking them
for the more reliable system.
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RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 69
K. RESOURCES TO BE PROVIDED BY CITY
K. RESOURCES TO BE PROVIDED BY THE CITY
RESOURCES & CITY ASSISTANCE
At this time the major resources we anticipate needing from the City is potential assistance from Maintenance,
Traffic Division and the Orange PD when we are installing our signage and the Flowbird Pay Stations.
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RFP NO. 24-25.25 FOR CITY OF ORANGE PARKING MANAGEMENT SERVICES 70
L. APPENDICES
L.APPENDICES
APPENDIX A
Appendices shall include Cost Proposal Workbook (Appendix A) – As a separate file, and please find our
“Attachment A”: Certificate of Non-Collusion, as well as Addendum 1 and Addendum 2 on the following pages.
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Page 2 of 2
Acknowledgment Form
I _____________________, authorized representative for company ______________, hereby
acknowledge the receipt of RFP 24-25.25 – Parking Management Services - Addendum No. 1
documents from your agency, City of Orange, dated May 28, 2025.
________________________________________
Company Name
________________________________________ _______________
Signature of Authorized Company Representative Date
______________________
Phone number
______________________
Email address
We appreciate your cooperation and promptness regarding the documentation procedure.
Mark Raymond
ACE Parking
ACE Parking
914-573-1985
mraymond@aceparking.com
5/28/2025
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Acknowledgment Form
I _____________________, authorized representative for company ______________, hereby
acknowledge the receipt of RFP 24-25.25 – Parking Management Services -Addendum No. 2
documents from your agency, City of Orange, dated June 4, 2025.
________________________________________
Company Name
________________________________________ _______________
Signature of Authorized Company Representative Date
______________________
Phone number
______________________
Email address
We appreciate your cooperation and promptness regarding the documentation procedure.
Mark Raymond ACE Parking
ACE Parking
914-573-1985
mraymond@aceparking.com
6/4/2025______________________
Signature of Authorized Co
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City of Orange Instructions 1 of 1
Proposer Name:ACE Parking
Authorized Signature: ________________________________________________
Printed Name: ____________________Mark Raymond__________________________________Date: __________6/6/2025_____
The "Optional Services" tab shall be used by the Proposer to describe any optional services or enhanced services and features that are available to the City currently or in the near future. This section is
not to be used to itemize any costs or fees for services required in the Scope of Work in the RFP. All Proposer costs and fees required to meet the Scope of Work MUST be provided in the associated
categories.
Optional Services tab
General Instructions for this Workbook
The City expects proposers to present a pricing model that provides a good estimate of the monthly operational costs and one-time costs for each component. Further, the City expects that the proposed
costs in this pricing worksheet will be fundamentally the same as any contract resulting from this RFP unless the City and the Contractor agree to changes to the Scope of Work.
Parking Management Costs tab
Provide a breakdown of pricing for each requested component over a five-year period
This workbook shall be included with the proposal documents. Workbook must be completed and submited as an EXCEL file. Please submit this document with this name:
RFP #nnnnn - Cost Proposal - Proposed Prime Contractor Name
Proposers shall complete only cells with yellow highlight for each component for which they are bidding. For example, cell B1 in this sheet has yellow highlight, where the Proposer shall enter its name.
Any cells for prices with yellow highlight that are blank will be assumed to mean the price is $0 unless an explanation is provided.
Proposers shall include sales tax at 9.5% or shall indicate if an item is taxable, where requested.
All prices shall be in U.S. dollars.
The Proposer is responsible for all content in this workbook. However, that company may delegate completion of specific components to proposed subcontractors.
SD0212 - ACE Parking - RFP 24-25.25+Cost+Proposal
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City of Orange Parking Management Costs
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1 Management Fee N/A 1,750$ 21,000$ 22,800$ 24,600$ 26,400$ 28,200$
2 Labor Costs: (use the lines below to identify labor by role)
Parking Manager (Includes Fully Burdened Amounts- Payroll Processing, Payroll Tax and Workers Comp)N/A 1979.94 23759.24 24947.2041 26194.5643 27504.2925 28879.5071
Full Time Parking Ambassador (Includes Fully Burdened Amounts- H&W, Payroll Processing, Payroll Tax and Workers Comp)N/A 5522.00 66264.02 69577.2168 73056.0776 76708.8815 80544.3256
Part Time Parking Ambassador (Includes Fully Burdened Amounts- Payroll Processing, Payroll Tax and Workers Comp)N/A 1813.60 21763.21 22851.3667 23993.9351 25193.6318 26453.3134
N/A
N/A
3 Parking Management Costs**
Pay-Station Machines:
(One-Time Purchase Cost Includes 20 Main Pay Stations and 1 "Spare" Pay Station With Custom Wrappings and Spare Parts and 9.5% Sales Tax.
"Annual Costs" Assumes Ongoing Annual Software Fees and Part Smart Exchange Per Year)206,858$ 1,760$ 21,120$ 21,120$ 21,120$ 21,120$ 21,120$
Pay-Station Machine Installation (Includes Installation, Carriage and Programming for 20 Pay Stations)8,700$
Bilingual Signage (One-Time Assumes Start-Up Signage for Scan and Text to Pay and improved on-street wayfinding signage.
Assumes Signage Updates in Year 3 and Year 5)17,500$ 3,500$ 3,500$
Customer Service Fees (Assumes 24/7 Support)250$ 3,000$ 3,000$ 3,000$ 3,000$ 3,000$
Mobile Payment (Licensing Fee for SPACE Charged to City of Orange)200$ 2,400$ 2,600$ 2,800$ 3,000$ 3,200$
Mobile Payment Convenience Fees ($0.25 Per Transaction Convenience Fees, Based on Parking Revenue Estimates Provided in the Dixon Study.
Fees Paid by Customer, NOT the City of Orange. Assumes 25% of Paid Transactions are through SPACE)1,927$ 23,120$ 23,120$ 23,120$ 23,120$ 23,120$
Permit Setup (Annual Licensing Fee for Using our SPACE AR System as Permit Management Portal)750$ 9,000$ 9,450$ 9,900$ 10,350$ 10,800$
Permit Processing Fees (N/A)-$ -$ -$ -$ -$ -$ -$
Merchant of Record Fees (Bank Fees for ACE to Bank Revenue, No Fee if Routes to City of Orange Bank)50$ 600$ 650$ 700$ 750$ 800$
Credit Card Fees
(Revenue Based on the Annual Parking Revenues Provided in the Dixon Parking Study. Assumes 90% of Customers Pay by Credit Card.
CC Fees based on Dixon Parking Study Assumption of Rate of 4% of Parking Sales)
4,162$ 49,940$ 49,940$ 49,940$ 49,940$ 49,940$
Liability Insurance (Base Liability Insurance Based on Stall Count-$1.10 Per Stall)814$ 9,768$ 10,256$ 10,769$ 11,308$ 11,873$
Totals 233,058$ 20,978$ 251,735$ 260,312$ 272,694$ 278,395$ 291,430$
Proposer Name:ACE Parking
All Facilities
SD0212 - ACE Parking - RFP 24-25.25+Cost+Proposal
Docusign Envelope ID: 7682DCFF-4CCE-4C9E-9A88-54B3DCF43481
City of Orange Labor Costs- By Staff Member
POSITION/JOB TITLE
FULLY
BURDENED
HOURLY UNIT
RATE
ESTIMATED #
OF HOURS
MONTHLY (PER
STAFF
MEMBER)
ESTIMATED
MONTHLY
COST
ESTIMATED
YEAR 1 TOTAL
ESTIMATED 5
YEAR TOTAL COMMENTS
Per Staff Member 0 0 0
Parking Manager 45.69 43.33 1979.94 23759.24 118796.21
"Fully Burdened" Hourly Rate Includes: Base Pay Rate,
Vacation Accrual, Payroll Tax, Workers Comp, Payroll
Processing Cost and Health and Welfare Benefits for FTE.
Assumes 10 hours per week allocated to City of Orange.
Parking Ambassador (provide customer
support)31.86 173.33 5522.00 66264.02 331320.08
"Fully Burdened" Hourly Rate Includes: Base Pay Rate,
Vacation Accrual, Payroll Tax, Workers Comp, Payroll
Processing Cost and Health and Welfare Benefits for FTE.
Assumes 8 hours per day Monday-Friday.
Parking Ambassador (provide customer
support))26.16 69.33 1813.60 21763.21 108816.03
"Fully Burdened" Hourly Rate Includes: Base Pay Rate,
Vacation Accrual, Payroll Tax, Workers Comp, and Payroll
Processing Cost. Estimated Hours Assumes 8 Hours on
Saturday and 8 hours on Sunday.
Labor Costs
ACE ParkingProposer Name:
SD0212 - ACE Parking - Cost 3
Docusign Envelope ID: 7682DCFF-4CCE-4C9E-9A88-54B3DCF43481
City of Orange Optional Services 1 of 2
ACE Parking
QUANTITY/UNIT
OF MEASURE (ex.
monthly, annual,
per user, per
transaction… etc.)
UNIT PRICE
CURRENTLY
AVAILABLE OR DATE
OF AVAILABILITY
Annual $ 88,027.22 N/A
1/Annual
Financing $ 8,675.00 Lead Time 3-4 Weeks
2.00 $ 400.00 Lead Time 4-5 Weeks
2/Upfront $ 13,000.00 Lead Time 3-4 Weeks
2/Upfront $ 900.00 Lead Time 2-3 Weeks
1/Annual
Financing $ 15,800.00 Lead Time 6-8 Weeks
Monthly $ 250.00 ASAP
Monthly $ 150.00 N/A
Monthly $ 150.00 N/A
Monthly $ 1,235.00 ASAP
Annual $ 1,800.00 Lead Time 3-5 Weeks
Monthly $ 2,000.00 N/A
Enforcement Handheld (Data Ticket)
Proposed Prime Contractor Name:
OPTIONAL SERVICES
Please use the below section to highlight any optional, enhanced, or value-add services available to the City for Parking Management Support and Optional Services. All pricing
required to meet the RFP requirements must be identified in the appropriate tabs/sections throughout this pricing workbook.
OTHER PARKING MANAGEMENT SUPPORT AND OPTIONAL SERVICES
DESCRIPTION OF OPTIONAL OR ENHANCED SERVICE
Enforcement Labor (If Designated Employee is Desired. Can Also be the "Parking Ambassador" position. Assumes
Enforcement provided 9am-6pm 7 Days Per Week.) Includes a FTE Monday-Friday Enforcement Employee and a
Part Time Weekend Employee.
Enforcement Vehicle (With Lightbar and Graphics- Financed for 5 Years. Amount shown is the Annual Total)
Enforcement Printer
Enforcement Uniform
Vigilant ALPR System (Financed for 5 Years. Amount Shown is Annual Total, Includes Software Integrations)
Enforcement Supplies
Car Washes
Fuel
Vehicle Insurance
Ticket Stock (Estimate for 10,000 Tickets)
Enforcement Management Fee (Monthly Fee)
SD0212 - ACE Parking - Cost 3
Docusign Envelope ID: 7682DCFF-4CCE-4C9E-9A88-54B3DCF43481
City of Orange Optional Services 2 of 2
ACE ParkingProposed Prime Contractor Name:
SD0212 - ACE Parking - Cost 3
Docusign Envelope ID: 7682DCFF-4CCE-4C9E-9A88-54B3DCF43481
Period Base Contingency Total
Year 1 (July 1, 2025 through June 30, 2026)651,116$ 162,779$ 813,895$
Year 2 (July 1, 2026 through June 30, 2027)398,034$ 99,509$ 497,543$
Year 3 (July 1, 2027 through June 30, 2028)410,416$ 102,604$ 513,020$
Total Three-Year Compensation Up To 1,824,457$
Period Base Contingency Total
Year 4 (July 1, 2028 through June 30, 2029)416,117$ 104,029$ 520,146$
Year 5 (July 1, 2029 through June 30, 2030)429,152$ 107,288$ 536,440$
Total Two-Year Extension Compensation Up To 1,056,587$
Exhibit B
Compensation for ACE Parking III, LLC for Paid Parking Implementation, Enforcement, and Management Services
RFP 24-25.25
Initial Three-Year Agreement Period
Optional Two-Year Extension
Docusign Envelope ID: 7682DCFF-4CCE-4C9E-9A88-54B3DCF43481