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Home My WebLink AboutAGR-7771.1 - TESCO CONTROLS, LLC. - SCADA SYSTEM TECHNICAL SUPPORT SERVICESDocusign Envelope ID: A0D5AFFB-A48F-4237-B5AC-CE42C668F9E7 AGR-7771.1 March 6 Docusign Envelope ID: A0D5AFFB-A48F-4237-B5AC-CE42C668F9E7 Docusign Envelope ID: A0D5AFFB-A48F-4237-B5AC-CE42C668F9E7 Quotation TESCO CONTROLS File Ref. 24I147Q01 Page | 4 of 6 Rate Schedule The following rate schedule identifies the Professional Services offered by TESCO for Technical Support Services only. This rate schedule applies to the services and support covered by this Service Contract per the applicable rate category, along with the terms, conditions, and provisions defined below. The following are TESCO’s professional service rates for year(s) 2024-2025 for this contract for services rendered during normal business hours. The rates shown below include the direct hourly rate only and do not include expenses related to business travel, ME&I costs, per diem, or other miscellaneous fees. Professional Services Standard Rate Emergency Services Factory Repairs $150 $190 Engineering Support $180 $230 Drafter/Designer $190 $240 Project Engineer $215 $270 Project Manager $250 $310 PLC Applications Programmer $225 $280 SCADA Applications Programmer $225 $280 Field Service Specialist $225 $280 Network/Communications Engineer $255 $325 Senior System Architect $265 $335 Service Rate Categories The following define the service types identified in the above listed rate categories: Standard Service Rate – These rates apply to Task Order and Time-&-Material activities as described herein. The Standard Service Rate category apply to standard project/product delivery of work. Emergency Service Rate – These rates apply to tasks, work activities, and/or services that are rendered where personnel and resources need to be expedited and do not follow TESCO’s standard methodology for scheduling work. Such services may impact other work activities or other project work, and may require rescheduling of resources to accommodate an expedited schedule. These rates may also apply to services that need to be rendered after normal business hours, whether provided as technical phone support or onsite technical support. Please note that any onsite technical support or activity rendered as an Emergency Service Rate may be subject to additional surcharges as follows: Emergency Onsite Service Surcharges Mobilization surcharges are applied to each emergency call/request that results in onsite activities being rendered under the Emergency Service Rate classification as defined above. These surcharges do not apply to phone support or remote VPN access support services. The following surcharges are applied to the mobilization of onsite services based on operating business hours. After-Normal Business Hours, On-Call Onsite Support ....................................................... $1,150 per incident During Normal Business Hours, On-Call Onsite Support........................................................ $850 per incident After-hours service requests are managed through TESCO’s 24/7 On-Call Support Program and facilitated through TESCO’s call center and dispatched to on-call personnel. Emergency Services are expedited and scheduled promptly, with onsite mobilization being within twenty-four (24)-hours of request if onsite mobilization is requested or required. Docusign Envelope ID: 42E5309C-B3AB-4AEE-902E-F0E37D141B76Docusign Envelope ID: A0D5AFFB-A48F-4237-B5AC-CE42C668F9E7 Quotation TESCO CONTROLS File Ref. 24I147Q01 Page | 5 of 6 Rendering Services Upon contracting into a Service Contract Agreement with TESCO, the indicated rate schedule shall be valid for the agreed contract period. Services rendered will be provided on a Time-&-Material accrual basis, which may be estimated in advance with a specified Task Order and/or defined scope of activity(ies). The hours accrued for rendered services will be recorded and only those incurred hours will be billed against the service/contract agreement in addition to the cost of expenses, travel, per diem, ME&I costs, fees, expenditures, and any preauthorized hardware/material provided. Please refer to the Time-&-Material service provisions and the terms and conditions noted herein. Service Provisions Please note the following service provisions:  Normal working hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Overtime at one and one-half the standard rate is billed for services outside the normal working hours, excluding weekends and holidays.  Saturday working hours are billed at two times the applicable rates.  Sunday working hours are billed at three times the applicable rates.  Holiday working hours are billed at three times the applicable rates.  The above rates are billed two-hour minimum and in half-hour increments per activity/mobilization.  Portal-to-portal travel time is billed at the indicated hourly rate, plus mileage.  Authorized parts and components or any third party services will be billed separately at cost plus 25% overhead/procurement expenditures and 15% margin. Sales tax will be applied as appropriate. Please note that delivery may be based on manufacturer or service provider availability.  Actual travel expenses (airfare, ground transportation, lodging, meals, etc.) are billed at cost plus 25% overhead and administration. Taxes and fees will be applied where appropriate.  Please note: The above listed rates and referenced disciplines are for technical and professional services only, which do not include any trade installation, trade work, construction activities, or trade labor. Clarifications The liability of TESCO under this Service Contract Agreement shall be limited to the reasonable value of the labor and services to be performed hereunder. TESCO agrees to provide the services referenced herein, but does not assume any liability or responsibility for damages caused by a failure of the parts or components referenced herein or the loss of any data. TESCO shall not be obligated under this agreement to provide an extension of the manufacturer's warranty for any component referenced herein. TESCO shall not be obligated under this agreement to provide services or repair damage caused by fire, explosion, vandalism, theft, act of God, misuse, or abuse of equipment/components; such equipment may not be serviceable and may need to be replaced. Nor will TESCO be liable for damage caused by unsupervised relocation, repair, or modifications to the equipment/components not performed or previously authorized by TESCO. Terms and Conditions  Contract will be covered one (1)-year from date of acceptance.  TESCO carries liability insurance, with full workman's compensation coverage.  Terms are net 30 days on approved credit accounts.  Interest will be applied to all past due invoices.  Site improvements and merchandise sold may be subject to lien laws. Please feel free to contact us at (916) 395-8800 to discuss any questions or comments you may have regarding this quotation. Sincerely, Docusign Envelope ID: 42E5309C-B3AB-4AEE-902E-F0E37D141B76Docusign Envelope ID: A0D5AFFB-A48F-4237-B5AC-CE42C668F9E7 Quotation TESCO CONTROLS File Ref. 24I147Q01 Page | 6 of 6 TESCO CONTROLS Jonathan Felix Technical Sales Estimator II jfelix@tescocontrols.com Docusign Envelope ID: 42E5309C-B3AB-4AEE-902E-F0E37D141B76Docusign Envelope ID: A0D5AFFB-A48F-4237-B5AC-CE42C668F9E7