AGR-6355.A - LYONS SECURITY SERVICES INC - CITY PARKS AND FACILITIES SECURITY SERVICES JULY 1 2020 THROUGH JUNE 30 2024R-b3.fl
PROFESSIONAL SERVICES AGREEMENT
City Park Security Services]
THIS PROFESSIONAL SERVICES AGREEMENT (the "AgreemenP') is made at
Orange, Califomia, on this _ day of 2020 (the "Effective Date") by and
between the CITY OF ORANGE, a municipal cotp ration("City"), and Lyons Security Services,
Inc, a Califomia corporation ("Contractor"), who agree as follows:
1. Services. Subject to the terms and conditions set forth in this Agreement,
Contractor shall provide to the reasonable satisfaction of City the services set forth in Eachibit"A,"
which is attached hereto and incorporated herein by reference. As a material inducement to City
to enter into this Agreement, Contractor represents and warrants that it has thoroughly investigated
and considered the scope of services and fully understands the difficulties and restrictions in
performing the work. Contractor shall perform all services in a manner reasonably satisfactory to
City and in a manner in conformance with[he standazds of quality normally observed by an entity
provided such seroices to a municipal agency. All services provided shall confomi to all federal,
state and local laws,rules and regulations and to the best professional standazds and practices. The
terms and conditions set forth in this Agreement shall control over any terms and conditions in
Exhibit "A" to the conrtary.
Leslie Hardy,Assistant Director of Community Services("City's Project Manager"), shall
be the person to whom Contractor will report for the performance of services hereunder. It is
understood that Contractor's performance hereunder shall be under the supervision of City's
Project Manager(or his/her designee), that Contractor shall coordinate its services hereunder with
City's Project Manager to the extent required by City's Project Manager, and that all performances
required hereunder by Contractor shall be performed to the satisfaction of City's Project Manager
and the City Manager.
2. Comaensarion and Fees.
a. Contractor's total compensation for all services performed under this
Agreement, shall not exceed FOUR HiJNDRED FORTY THOUSAND DOLLARS and 00/100
440,000.00)without the prior written authorization of City. Compensation for each year during
the term of this Agreement shall not exceed the amounts set forth in Exhibit"B,"which is attached
hereto and incorporated herein by reference.
b. The above compensation shall include all costs, including, but not limited
to, all clerical, administrative, overhead, insurance, reproduction, telephone, travel, auto rental,
subsistence and all related expenses.
3. Pavment.
a. As scheduled services are completed, Contractor shall submit to City an
invoice for the services completed, authorized expenses and authorized exha work achially
performed or incuned.
b. All such invoices shall state the basis for the amount invoiced, including
services completed, the number of hours spent and any extra work performed.
c. City will pay Contractor the amount invoiced within thirty (30) days after
the approval of the invoice.
d. Payment shall constitute payment in full for all services, authorized costs
and authorized extra work covered by that invoice.
4. Chanae Orders. No payment for extra services caused by a change in the scope
or complexity of work, or for any other reason, shall be made unless and until such extra services
and a price therefor have been previously authorized in writing and approved by City as an
amendment to this Agreement. The amendment shall set forth the changes of work, extension of
time, and adjustment of the compensation to be paid by City to Contractor.
5. Licenses. Contractor represents that it and any subcontractors it may engage,
possess any and all licenses which are required under state or federal law to perform the work
contemplated by this Agreement and that Contractor and its subcontractors shall maintain all
appropriate licenses, including a City of Orange business license, at its cost, during the
performance of this Agreement.
6. Independent Contractor. At all times during the term of this Agreement,
Contractor shall be an independent contractor and not an employee of City. City shall have the
right to control Contractor only insofaz as the result of Contractor's services rendered pursuant to
this Agreement. City shall not have the right to control the means by which Contractor
accomplishes services rendered pursuant to this Agreement. Contractor shall, at its sole cost and
expense, fumish all facilities, materials and equipment which may be required for fumishing
services pursuant to this Agreement. Contractor shall be solely responsible for, and shall
indemnify, defend and save City harmless from all matters relating to the payment of its
subcontractors, agents and employees, including compliance with social security withholding and
all other wages, salaries, benefits, taxes, exactions, and regulations of any nature whatsoever.
Contractor acknowledges that it and any subcontxactors, agents or employees employed by
Contractor shall not,under any circumstances,be considered employees of CiTy,and that they shall
not be entitled to any of the benefits or rights afforded employees of City,including,but not limited
to, sick leave, vacation leave, holiday pay, Public Employees Retirement System benefits, or
health, life, dental, long-term disability or workers' compensation insurance benefits.
7. Contractor Not AQent. Except as City may specify in writing, Contractor shall
have no authority, express or implied, to act on behalf of CiTy in any capacity whatsoever as an
agent. Contractor shall have no authoriTy, express or implied, to bind City to any obligation
whatsoever.
8. Desi2nated Persans. Only those qualified persons authorized by City's Project
Manager, or as designated in Exhibit"A,"shall perform work provided for under this Agreement.
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It is understood by the parties that clerical and other nonprofessional work may be performed by
persons other than those designated.
9. Assienment or Subcontractine. No assigunent or subcontracting by Contractor
of any part of this Agreement or of funds to be received under this Agreement shall be of any force
or effect unless the assignment has the prior written approval of City. City may terminate this
Agreement rather than accept any proposed assignment or subcontracting. Such assignment or
subcontracting may be approved by the City Manager or his/her designee.
10. Term. The term of this Agreement shall be for four(4)years,commencing on July
1, 2020, and ending on June 30,2024.
11. Time of ComoleHon. Except as otherwise specified in Exhibit "A," Contractor
shall commence the work provided for in this Agreement within five(5)days of the Effective Date
of this Agreement and diligently prosecute completion of the work in accordance with the time
period se[forth in Exhibit"A" or as otherwise agreed to by and be[ween the representatives of the
parties.
12. Time Is of the Essence. Time is of the essence in this Agreement. Contractor shall
do all things necessary and incidental to the prosecution of Contractor's work.
13. Products of Contractor. The documents, studies, evaluations, assessments,
reports,plans, citations, materials, manuals, technical data, logs, files, designs and other products
produced or provided by Contractor for this Agreement shall become the property of City upon
receipt. Contractor shall deliver all such products to City prior to payment for same. City may
use,reuse or otherwise utilize such products without restriction.
14. Equal Emplovment Ooportunitv. During the performance of this Agreement,
Contractor agrees as follows:
a. Contractor shall not discriminate against any employee or applicant for
employment because of race, color,religion, sex, national origin, mental or physical disability, or
any otlier basis prohibited by applicable law. Contractor shall ensure that applicants aze employed,
and that employees are treated during employment, without regazd to tbeir race, color, religion,
sex, national origin, mental or physical disability, or any other basis prohibited by applicable law.
Such actions shall include,but not be limited to the following: employment,upgrading, demotion
or transfer,recmitment or recmitment advertising,layoff or termination,rates ofpay or other forms
of compensation and selection for training, including apprenticeship. Contractor agrees to post in
conspicuous places, available to employees and applicants for employment, a notice setting forth
provisions of this non-discrimination clause.
b. Contractor shall, in all solicitations and advertisements for employees
placed by, or on behalf of Contractor, state that all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, narional origin, mental or physical
disability, or any other basis prohibited by applicable law.
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c. Confractor shall cause the foregoing paragraphs(a) and(b)to be inseRed in
all subcontracts for any work covered by this Agreement, provided that the foregoing pxovisions
shall not apply to subcontracts for standard commercial supplies or raw materials.
15. Conflicts of Interest. Contractor agrees that it shall not make, participate in the
making, or in any way attempt to use its position as a consultant to influence any decision of City
in which Contractor knows or has reason to lmow tha[ Contractor, its officers, partners, or
employees have a financial interest as defined in Secrion 87103 of the Government Code.
16. Indemnitv.
a. To the fullest extent permitted by law, Contractor agrees to indemnify,
defend and hold City, its City Council and each member thereof, and the officers, officials, agents
and employees of City(collectively the "Indemnitees") entirely harmless from all liability arising
out of:
1) Any and all claims under workers' compensation acts and other
employee benefit acts with respect to Contractor's employees or Contractor's subcontrac[or's
employees arising out of Contractor's work under this Agreement, including any and all claims
under any law pertaining to Contractor or its employees' status as an independent contractor and
any and all claims under Labor Code section 1720 related to the payment of prevailing wages for
public works projects; and
2) Any claim, loss, injury to or death of persons or damage to property
caused by any act, neglect, default, or omission other than a professional act or omission of
Conh actor, or person, firm or corporation employed by Contractor, either directly or by
independent contract, including all damages due to loss or theft sustained by any person, firm or
corporation including the Indemnitees, or any of them, arising out of, or in any way connected
with the work or services which are the subject of this Agreement, including injury or damage
either on or off City's property; but not for any loss, injury, death or damage caused by the active
negligence or willful misconduct of City. Coniractor, at its own expense, cost and risk, shall
indemnify any and all claims, actions, suits or other proceedings that may be brought or instituted
against the Indemnitees on any such claim or liability covered by this subparagraph, and shall pay
or satisfy any judgnent that may be rendered against the Indemnitees, or any of them, in any
action, suit or o[her proceedings as a result of coverage under this subparagraph.
b. Except for the Indemnitees, the indemnifications provided in this
Agreement shall not be construed to extend any third party indemnification rights of any kind to
any person or entity which is not a signatory to this Agreement.
c. The indemnities set forth in this section shall survive any closing,
rescission, or termination of this Agreement,and shall continue to be binding and in full force and
effect in perpetuity with respect to Contractor and its successors.
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17. Insurance.
a. Contractor shall carry workers' compensation insurance as required by law
for the protection of its employees during the progress of the work. Contractor understands that it
is an independent contractor and not entitled to any workers' compensarion benefits under any
City program.
b. Contractor shall maintain during the life of this Agreement the following
minimum amount of comprehensive general liability insurance or commercial general liability
insurance: the greater of (1) One Million Dollars ($1,000,000) per occurrence; or (2) all the
insurance coverage and/or limits carried by or available to Con[ractor. Said insurance shall cover
bodily injury, death and property damage and be written on an occurrence basis.
c. Contractor shall maintain during the life of this Agreement, the following
minimum amount of automotive liability insurance: the greater of(1) a combined single limit of
One Million Dollars ($1,000,000); or (2) all the insurance coverage and/or limits carried by or
available to Contractor. Said insurance shall cover bodily injury, death and property damage for
all owned, non-owned and hired vehicles and be written on an occurrence basis.
d. Any insurance proceeds in excess of or broader than the minimum required
coverage and/or minimum required limits which are applicable to a given loss shall be available
to City. No representation is made that the minimum insurance requirements of this Agreement
are sufficient to cover the obligations of Contractor under this Agreement.
e. Each policy of general liability and automotive liability shall provide that
City, its officers, officials, agents, and employees aze declared to be additional insureds under the
terms of the policy, but only with respect to the work performed by Contractor under this
Agreement. A policy endorsement to that effect shall be provided to City along with the certificate
of insurance. In lieu of an endorsement,City will accept a copy of the policy(ies)which evidences
that City is an additional insured as a contracting party. The minimum coverage required by
Subsection 18.6 and c, above, shall apply to City as an additional insured.
f.The insurance policies maintained by Contractor shall be primary insurance
and no insurance held or owned by City shall be called upon to cover any loss under the policy.
Contractor will determine its own needs in procurement of insurance to cover liabilities other than
as stated above.
g. Before Contractor perForms any work or prepares or delivers any materials,
Contractor shall furnish certificates of insurance and endorsements, as required by City,
evidencing the aforementioned minimum insurance coverages on forms acceptable to City, which
shall provide that the insurance in force will not be canceled or allowed to lapse without at least
ten(10) days' prior written notice to City.
h. Except for professional liability insurance coverage that may be required by
this Ageement, all insurance maintained by Contractor shall be issued by companies admitted to
conduct the pertinent line of insurance business in Califomia and having a rating of Grade A or
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better and Class VII or better by the latest edition of Best Key Rating Guide. In the case of
professional liability insurance coverage, such coverage shall be issued by companies either
licensed or admitted to conduct business in California so long as such insurer possesses the
aforementioned Best rating.
i.Confractor shall immediately notify City if any required insurance lapses or
is otherwise modified and cease performance of this Agreement unless otherwise directed by City.
In such a case, City may procure insurance or self-insure the risk and chazge Contractor for such
costs and any and all damages resulting therefrom, by way of set-off from any sums owed
Contractor.
j.Contractor agrees that in the event of loss due to any of the perils for which
it has agreed to provide insurance, Contractor shall look solely to its insurance for recovery.
Contractor hereby grants to City, on behalf of any insurer providing insurance to either Contractor
or City with respect to the services of Contractor herein,a waiver of any right to subrogation which
any such insurer may acquire against City by virtue of the payment of any loss under such
insurance.
k. Contractor shall include all subcontractors, if any, as insureds under its
policies or shall fiunish sepazate certificates and endorsements for each subcontractor to City for
review and approval. All coverages for subcontractors shall be subject to all of the requirements
stated herein.
18. Termination. City Manager may for any reason terminate this Agreement by
giving Contractor not less tban five (5) days' written notice of intent to terminate. Upon receipt
of such notice, Contractor shall immediately cease work, unless the notice from City provides
otherwise. Upon the termination of this Agreement, City shall pay Contractor for services
satisfactorily provided and all allowable reimbursements incurred to the date of termination in
compliance with this Agreement,unless termination by City shall be for cause,in which event City
may withhold any disputed compensation. City shall not be liable for any claim of lost profits.
19. Maintenance and Insaection of Records. In accordance with generally accepted
accounting principles, Contractor and its subcontractors shall maintain reasonably full and
complete books, documents, papers, accounting records, and other information (collectively, the
records")pertaining to the costs of and completion of services performed under this Agreement.
City and its authorized representatives shall have access to and the right to audit and reproduce
any of Contractor's records regarding the services provided under this Agreement. Contractor shall
maintain all such records for a period of at least three (3) years after termination or completion of
this Agreement. Contractor agrees to make available all such rewrds for inspection or audit at its
offices during normal business hours and upon three(3)days' notice from City,and copies thereof
shall be fumished if requested.
20. Compliance with all Laws/Immiaration Laws.
a. Contractor shall be knowledgeable of and comply with all local, state and
federal laws which may apply to the performance of this Agreement.
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b. If the work provided for in this Agreement constitutes a"public works," as
that term is defined in Section 1720 of the California Labor Code,for wbich prevailing wages must
be paid, to the exte t Contractor's employees will perform any work that falls within any of the
classifications for which the Deparhnent of Labor Relations of the State of California promulgates
prevailing wage determinations, Contractor hereby agrees that it, and any subcontractor under it,
shall pay not less than the specified prevailing rates of wages [o all such workers. The general
prevailing wage determinations for crafts can be located on the website of the Department of
Industrial Relations (www.dir.ca.gov/DLSR). Addirionally, to perfotm work under this Contract,
Conhactor must meet all State registration requirements and criteria, including project compliance
monitoring.
c. Contractor represents and warrants that Contractor:
1) Has complied and shall at all times during the term of this
Agreemen[ comply, in all respects, with all immigration laws, regulations, statutes, rules, codes,
and orders, including, without limitation, the Immigration Reform and Control Act of 1986
IRCA); and
2) Has not and will not knowingly employ any individual to perform
services under this Agreement who is ineligible to work in the United States or under the terms of
his Agreement; and
3) Has properly maintained, and shall at all times during the term of
this Agreement properly maintain, all related employment documentation rewrds including,
without limitation, the completion and maintenance of the Form I-9 for each of Contractor's
employees; and
4) Has responded, and shall at all times during the term of this
Agreement respond, in a timely fashion to any govemment inspection requests relating to
immigrarion law compliance and/or Form I-9 compliance and/or worksite enforcement by the
Department of Homeland Security, the Department of Labor, or the Social Security
Administration.
d. Contractor shall require all subcontractors or subconsultants to make the
same representations and warranties as set forth in Subsection 21.b.
e. Contractor shall, upon request of City, provide a list of all employees
working under this Agreement and shall provide,to the reasonable satisfaction of City,verification
that all such employees aze eligible to work in the United States. All costs associated with such
verification shall be bome by Contractor. Once such request has been made, Contractor may not
change employees working under this Agreement without written notice to City, accompanied by
the verification required herein for such employees.
f.Contractor shall require all subcontractors or sub-consultants to make the
same verification as set forth in Subsection 21.d.
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g. If Contractor or subcontractor knowingly employs an employee providing
work under [his Agreement who is not authorized to work in the United States, and/or fails to
follow federal laws to determine the status of such employee,that shall constitute a material breach
of this Agreement and may be cause for immediate termination of this Agreement by City.
h. Contractor agrees to indemnify and hold City, its officers, officials, agents
and employees harmless for,of and from any loss, including but not limited to fines,penalties and
conective measures City may sustain by reason of Contractor's failure to comply with said laws,
rules and regulations in connecrion with the performance of this Agreement.
21. Governine Law and Venue. This Agreement shall be construed in accordance
with and governed by the laws of the State of California and Contractor agrees to submit to the
jurisdiction of California courts. Venue for any dispute arising under this Agreement shall be in
Orange County, California.
22. Inteararion. This Agreement constitutes the entire agreement of the parties. No
other agreement, oral or written,pertaining to the work to be performed under this Ageement shall
be of any force or effect unless it is in writing and signed by both parties. Any work performed
which is inconsistent with or in violation of the provisions of this Agreement shall not be
compensated.
23. Notice. Except as otherwise provided herein, all notices required under this
Agreement shall be in writing and delivered personally, by e-mail, or by first class U.S. mail,
postage prepaid, to each party at the address listed below. Either party may change the notice
address by notifying the other party in writing. Notices shall be deemed received upon receipt of
same or within three (3) days of deposit in the U.S. Mail,whichever is eazlier. Notices sent by e-
mail shall be deemed received on the date of the e-mail hansmission.
CONTRACTOR" CITY"
Lyons Security Services, Inc. City of Orange
505 S. Villa Real Dr., Suite 203 A 300 E. Chapman Avenue
Anaheim Hills, CA 92807 Orange, CA 92866-1591
Attn.: Nicholas Guidice Attn.: Leslie Hardy
Telephone: (949) 298-6859 Telephone: (714) 744-7287
E-Mail: nicholas@lyonssecurityinc.com E-Mail: Lhardy@cityoforange.org
24. Counterparts. This Agreement may be executed in one or more counterparts,each
of which shall be deemed an original, but all of which toge[her shall constihtte one and the same
instrument. Signatures transmitted via facsimile and electronic mail shall have the same effect as
original signatures.
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IN WITNESS of this Agreement,the parties have entered into this A reement as of the
yeaz and day first above written.
CONTRACTOR"CITY"
LYONS SECURITY SERVICES,INC.,a CITY OF ORANGE,a municipal corpotation
Califomia cocporation' i
By:-_ C'....k-By:
Printed Name: Kw--lrwn., G,;.: d;r Mazk A.Miuphy,Mayor
Title:_v e s d.c_3
By:s X „
Printed Name: 'Ka-5_le en„ G.:cl e
Tifle:_S«.3;>.,. ATTEST:
n.Lo / 1(O./Yloo `.
Pamela Coleman,City Clerk
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APPROVED AS TO FORM:
MaryE.B' 'ng
Senior Assistant City Attomey
NOTE: City requires the following signature(s)on behalf of the Contractor:
1)the Chairman of the Board,the President or a Vico-President,AND(2)the
Secretary, the C6ief Financial Officer, the Treasurer, an Assistaut Secretary
or an Assistant Treasurer. If oaly one corporate officer exists or one corporate
officer holds more than o¢e corporate office,please so indicate. OR
The corporate officer named in a corporate resoluHon as authorized to enter
into this Agreement. A copy of the corporate resolution, certified by the
Secretary clase in time to the eaecution of the Agreement,must be provided to
City.
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Scanned by CamScanner
EXHIBIT "A"
CONTRACTOR'S PROPOSAL & SCOPE OF SERVICES
Beneath this sheet.]
Eachibit A-Page 1 of 42
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CITY OF ORANGE
COMMUNITYSERVICESDEPARTMENT www.cityoforange.org PHONE: (714)744-7274 . FAX:(714)744-7251
REQUEST FOR PROPOSALS (RFP)
Bid fdo. 190-36
CITY PARKS SECURITY SERVICES
COMMUNITY SERVICES DEPARTMENT
230 E. Chapman Ave.
Orange, CA 92866
714) 744-7274
Date: March 5, 2020
PROJECT NAME: City Parks Security Services
Location Address: Various City Parks
Contact Name: Dana Robertson-Parks and Facilities Manaqer
E-Mail Address: drobertson@cityoforange.org
Phone: 714) 744-7283
DESCRIPTION: The City of Orange, CA, a Municipal Corporation, is issuing a Request for
Proposals (RFP) from qualified contractors to provide security services at City of Orange
parks and park facilities.
Eachibit A-Page 2 of 42
GENERAL PROVISIONS AND SPECIFICATIONS:
1. A mandatory pre-bidders meeting has been scheduled for Tuesday, March 24,
2020 at 9:00 a.m. at the City of Orange Community Services Offices at 230 E.
Chapman Ave., Orange, CA 92566.
2. The Contractor shall, at all times, carry valid insurance, which meets all City of Orange
insurance requirements as outlined in (Attachment No. 4).
3. WITHDRAWAL OF PROPOSALS
Any bidder may withdraw its proposal by written request at any time prior to the time
set for the opening of proposals by contacting Dana Robertson at
drobertson@cityoforange.org. Proposals are valid for 90 days from bid due date of April
2, 2020 at 2:00 p.m.
4. CONTRACTOR'S COMMITMENT OF AVAILABILTY OF SERVICE
The individual signature on the proposal must be authorized to sign for and obligate the
contractor for the proposed services. Once a proposal is opened, a Contractor is
otherwise expected to maintain an availability of service as set forth in its proposal for
City Parks Security Services as outlined in this RFP.
5. ERRORS AND OMMISSIONS
Contractor shall not be allowed to take advantage of any errors in or omissions from the
RFP. Full instructions will be given if such error or omission is discovered and timely
called to the attention of the City.
6. SPECIFICATIONS AND CONTRACTUAL
Nothing contained in this RFP shall create any contractual relationship between the
Contractor and the City. The City accepts no financial responsibility for costs incurred by
any Contrador regarding this RFP.
7. COMPLIANCE WITH EOUAL EMPLOYMENT OPPORTUNITY REGULATIONS
The City of Orange is an equal opportunity contractor. Qualified companies owned by
women, minorities and disabled persons are encouraged to apply.
8. NOTICE REGARDING DISCLOSURE OF CONTENTS OF DOCUMENT
All responses to this RFP accepted by the City shall become the exclusive property of the
City. Upon opening, all proposals accepted by the City shall become a matter of public
record and shall be regarded as public, with the exception of those elements of each
proposal which are identified by the Contractor as business or trade secrets and plainly
marked as "trade secret", "confidential" or "proprietary". Each element of a proposal,
which a Contractor desires not to be considered a public record must be clearly marked
as set forth above, and any blanket statement (i.e., regarding entire pages, documents,
or other non-specific designations) shall not be sufficient and shall not bind the City in
any way whatsoever. If disclosure is required under the California Public Records Act or
otherwise by law (despite the proposer's request for confidentiality), the City shall not in
any way be liable or responsible for the disclosure of any such records or part thereof.
RFP 190-36 Page 2 of 14
E ibit A-Page 3 of 42
9. DISCREPANCIES IN PROPOSAL DOCUMENTS
Should any proposer find discrepancies or omissions from this RFP, or if the intent of the
invitation is not clear, and if provisions of the specifications restrict proposers from
proposing, a request in writing may be submitted to modify the deficiency(s). Such
request must be received by Dana Robertson before March 27, 2020 at 12:00 pm. All
proposers will be notified by addendum of any approved changes in the RFP documents.
lO. ORALSTATEMENTS
The City of Orange is not responsible for oral statements made by any of their employees
or agents concerning this RFP. If a proposer requires specific information, it must request
that it be supplied in writing by the City of Orange.
SCOPE OF WORK AND PRO]ECT SPECIFICATIONS:
1. The Scope of Services described in Attachment 1 of this RFP generally includes the
assignment of Patrol Guards according to a pre-determined scheduie, seven nights a
week, including holidays. Schedules may vary at the discretion of the City Representative.
2. Patrol areas will include multiple locations throughout City of Orange parks and park
facilities and will include checking and securing doors and windows, enforcing park hours
and other park regulations, logging all incidents and contact with park patrons, and calling
the Orange Police Department as needed for assistance in gaining compliance. See
Attachment 1 for a more detailed description of the Scope of Services.
3. Contractors are advised to make themselves familiar with City of Orange parks and park
facilities prior to submitting a proposal. Attachment 2 is a listing of the City of Orange
parks and park facilities,which may potentially be included under this contract. There will
be no job walk of the sites.
TERM OF CONTRACT
The initial term of the contract to be awarded pursuant to this solicitation for proposals will be
four (4) years, commencing July 1, 2020 and expiring on ]une 30, 2024 (the"6cpiration Date'.
INVOICE PAYMENT
The Contractor will be paid monthly for satisfactory work performed under this contract. By the
10' day of the month, the Contractor shall submit a detailed invoice and all reports required in
the contract for work performed in the prior month including a detailed breakdown of work
performed and all materials or supplies that are utilized.
A. This invoice shall be in accordance with the contract price and will become the basis for
payment. Invoices should reflect the scheduled scope of work and specifications.
B. This invoice shall be subject to review and approval by the City's representative. Approval of
invoices is conditional upon proper itemization of services rendered and supplies utilized, as
prescribed by this Request for Bid.
C. The City shall pay all submitted invoices within 30 days of approval.
RFP 190-36 Page 3 of 14
Exhibit A-Page 4 of 42
D. Any charges in the invoice not approved by the City's representative shall not be paid by the
City.
All additional work shall not proceed without written approval of the City's representative.
CERTIFICATE OF INSURANCE
Proof of insurance is not required to be submitted with your proposal but will be required prior to
the City's award of the contract in accordance with the terms of the written contract.
OUALIFICATIONS OF PROPOSERS
Contractor shall have at least 5 years of municipal park security services experience serving a
park system with no less than 15 parks and facilities.
Any proposer who can prove to be a responsible proposer may submit a proposal for
consideration. Each proposer must satisfy the City of iks ability to perform the services required,
as set fotth in the Scope of Work as described within this RFP. All proposers must demonstrate
and document a history of timely and satisfactory performance of similar work in a manner,which
addresses the stated evaluation criteria. Each proposer shall be entirely responsible for the
accuracy of the information supplied concerning references.
In addition, the City may consider evidence of untimely and unsatisfactory performance on prior
similar work or litigation by the proposer on previous contracts when evaluating a contractor.
It should be noted, however, that the contract will be awarded to the proposer deemed most
qualified based upon the selection criteria, provided that such a proposer successfully meets all
of the other criteria identified in this RFP. The City reserves the right to rejed any and all
proposals and any item or items therein, and to waive any non-conformity of proposals with this
RFP, whether of a technical or substantive nature, as the interest of the City may require.
SIGNATURES ON PROPOSAL: PROOF OP AUTHORIfY
a) If the proposal is submitted by a corporation, it must be signed on behalf of the
corporation by the following wmbination of corporate officers: (i) the Chairman of the
Board, the President or any Vice President, on the one hand, AND (ii) the Secretary, an
Assistant Secretary, the Chief Financial Officer or an AssisWnt Treasurer, on the other
hand. If the proposal is submitted by a corporation under the signature of only one
corporate officer or representative or with a different combination of the foregoing
corporate officers, it must be accompanied by the original of a Secretary's Certificate, to
which is attached a corporate resolution duly authorizing the named individual to execute
the agreement on behalf of the corporation.
b) If the proposal is submitted by a sole proprietorship, the owner's signature is acceptable.
c) If the proposal is submitted by a partnership, the signature of the managing general
partner or the general partner(s) authorized to bind the partnership to such trensadions
must appear on the proposal.
d) If the proposal is submitted by a limited liability company and such company operates
through officers, it must be signed by at least two duly elected or appointed officers, as
RFP 190-36 Page 4 of 14
Exhibit A-Page 5 of 42
follows: the chairman of the board, the president or any vice president, AND any
secretary, assistant secretary, the chief financial officers or any assistant treasurer.
e) Ifthe proposal is submitted by a limited liability company that operates through a manager
or managers, it must be signed by at least two such managers or by one manager if the
limited liability company operates with the existence of only one manager.
Proposals may be rejected if the proper documentation is not provided.
g) All or000sals must be sianed.
AWARD OF CONTRACT
The award of contract, if awarded, will be to the most qualified proposal that complies with all
requirements of this RFP. The award of contract, if made, shall be made within ninety (90)
days after the opening of the proposals.
Prior to the award of any work hereunder and before any work can commence, the City and the
successful proposer will enter into a written contract substantially in the form (a sample contract
is available on the City of Orange website or upon request) with such changes therein as the
City's Attorney may deem necessary and appropriate. Proposers responding to this RFP are
strongly advised to review all of the terms and conditions of the sample contract and will be held
to comply with all such terms and conditions.
SPECIFICATIONS NOT CONTRACTUAL
Nothing contained in this RFP shall create any contractual relationship between the proposer and
the City. The City accepts no financial responsibility for costs incurred by any proposer regarding
this RFP.
SPECIALINSTRUCTIONS
1. The Contractor shall provide with this RFP a minimum of three (31 references of
commensurate/equal park security work with cities and/or municipalities. References
shall represent/include:
Work completed within the last five (5) years.
A description and location of said security work.
An approximate cost of said security work.
A contact person and phone number to verify security work.
2. The Contractor is to provide a list of their company's observed holidays.
3. The City reserves the right to reject any contrector who they feel does not meet a
qualifying work experience or satisfying references.
4. The City reserves the right to reject at any time any or all proposals, or parts thereof, and
to waive any variances, technicalities and informalities which do not impair the quality, or
performance of the project.
SELECTlON CRITERIA:
Evaluation of the proposals shall be based on a competitive selection process. Fiscal
responsibility is a priority for the City. However, the evaluation of proposals will not be limited
to price alone. The City will select the proposer deemed most qualified based on demonstrated
RFP 190-36 Page 5 of 14
Exhibit A-Page 6 of 42
competence, experience, references, and value, for services to be performed. The City also
reserves the privilege of interviewing the top candidates.
The successful proposal will demonstrate experience in providing security services as described
within this RFP. While the experience and resources of the successful company are important, it
is critical that the manager proposed for overall authority on the project have extensive relevant
experience and capability. The contractor's project manager will work effectively with City staff
and complete assigned tasks within budget and within the project schedule.
The following criteria shall be used in selecting the contractor ultimately chosen for this project:
A. Company experience, including but not limited to licensing, insurance, qualifications and
capacity of the contractor's employees, key personnel and the ability to provide the necessary
equipment needed to provide the work as describe within this RFP. Also, experience of any
subcontractors working on this project.
B. Demonstrated record of success by the contractor on similar work previously performed for
the City and/or other municipalities or enterprises.
C. Contractor's responsiveness to the overall request for information within this RFP.
Based on the information submitted. the selection committee will make a final choice; the
successful contractor will execute a oark securitv aareement with the Citv of Oranqe for the
comoletion of this work. An interview mav be reouired with the too scorina contractors The CiN
of Oranae reserves the riaht to neaotiate cost of work within the Request for Proposal.
The City reserves the right to revise this RFP prior to the date the proposals are due. Revisions
to the RFP will be sent to all known participants. The City reserves the rightto procure or contract
for work. All proposals submitted in response to this RFP become the property of the City and
are public record. The City reserves the right to delay or cancel, in part or in its entirety, this RFP
including, but not limited to: selection schedule, submittal date, and submittal requirements. All
known participants shall be notified of any cancellation or revisions prior to the submittal date.
The City also reserves the right to request additional information and clarifications regarding any
proposals received.
Proposer must satisfy the City of its ability to perform the services required as stated herein. All
proposers must demonstrate and document a history of timely and satisfactory performance of
similar projects in a manner, which addresses the stated evaluation criteria. Proposer shall be
entirely responsible for the accuracy of the information supplied concerning references.
PROPOSALINSTRUCTIONS
Please respond to the Request for Proposal by returning all pages for the RFP, addenda (if
applicable), and references. Please provide three copies of your praposal at time of
submission. Please note that three copies of the Proposal Cost Sheet should be
submitted in a separate sealed envelope. All pages in the RFP shall be submitted in an
enclosed, sealed envelope, showing the proposal number in the upper left corner, and addressed
to the City of Orange. Proposals must be signed by an individual (or individuals) authorized to
execute Iegai documents on behalf of the applicant. Faxed or e-mailed proposals are not
RFP 190-36 Page 6 of 14
Eachibit A-Page 7 of 42
acceptable and will not be considered: Proposals received after the April 2, 2020 deadline will
not be considered.
Note: Three copies ofProposa/Cost Sheet must be submitted in a sepa ate sealed enve%pe.
Proposals must be submitted to the City Clerk at 300 E. Chapman Ave., Orange, CA
92866 by 2:00 p.m. an Thursdav, Aoril 2. 2020. Proposals may be sent via U.S. Mail
or delivered in person to the above address.
The City reserves the right to reject any and all proposals and any item on items therein, and to
waive any non-conformity of proposals with this Request for Proposals, whether of a technical or
substantive nature, as the interest of the City may require.
TIME LINE (APPROXIMATE):
i. Mandatory pre-bidders meeting: March 24, 2020 at 2:00 p.m.
2. Deadline for questions regarding this RFP: March 27, 2020 by 12:00 p.m.
3. Proposal due: April 2, 2020 by 2:00 p.m.
4. Contract Commencement Date: July 1, 2020
RFP 190-36 Page 7 of 14
Exhibit A-Page 8 of 42
RFP 190-36;PROPOSAL COST SHEET
CITY PARKS SECURITYSERVICES
SUBMIT THREE COPIES OF THIS SHEET INA SEPAR4TE SEALED EN ELOPE)
CITY OF ORANGE
COMMUNITY SERVICES DEPARTMENT
Name Of COmpany: Lyons Security Service,Inc.
Dba: Lyons Security Service,Iac.
ContaCt Pefson: Kathleen cuiaice
Addi'E55: 505 S.Villa Real Dr.,Suite 203A,Anaheim
PhOf18: 949-298-6859
EfTlBil Addfess: katlileen(a)lyonssecurityinc.com
COST PROPOSAL: Houriv rates shall include all nro£t, overhead, and related costs of
service for 7 days oer week.
Year 1 Year 2 Year 3 Year 4
Hourly Rate
pEr GUdI'd 22.80 23.94 25.14 2639
Da Shift
Hourly Rate
per Guard 22•$0 23.9a 25.1a 26.39
Ni ht ShiR
Hourly Rate
per Guard 34.20 35.91 37.71 39.58
Holida s-Da Shift
Hourly Rate
per Guard 3420 35.91 37.71 39.58
Holida s-Ni ht Shift
List Day Shiff Hours (from: 6.4na to lo PM
List Night Shift Haurs (from: 10 PNt to 5.atvt
Name and title of authorized sianatory
Name Kathleen Guidice
Tltle President
Signature ka e¢¢,L u ic.e
Date avdl z zozo
RFP 190-36 Page 8 of 14
Exhibit A-Page 9 of 42
RFP 190-36: ATTACHMENT 1
Scope of Work for City Parks and Facilities Private Security Patrol
1) The city typically requests one to two guards (each on their own route) to provide security
services at the City's designated parks and facilities, seven nights per week (including
holidays) during park closure hours. City parks and park facilities close to the public from
11:00 p.m. to 5:00 a.m. on a daily basis. On a monthly basis, the City will provide the
contractor with a list of designated patrol locations ten days prior to the beginning of the
following month. Based on the City's designated patrol locations and needs, the contractor
will submit a schedule to the City for approval, five days prior to the start of the next
month.
2) Contractor may be asked to provide additional occasional patrol guards on an as-
needed basis to provide security at other city facilities during public use, including
activities and events which may include the serving of alcohol. In instances where
alcohol is served, the Contractor will ensure a minimum of two guards per shift (example:
rentals at the Senior Center).
3) The City reserves the right to adjust senrice times and quantity of assigned patrol guards as
needed.
4) The City reserves the right to change the locations of the patrols to other City Parks and
facilities in the future, if patrols are warranted in those locations.
5) Assigned patrol guards will be on foot patrol at all times and clearly visible to patrons at all
times.
6) Assigned patrol guards shall arrive fully uniformed in approved uniform provided by
contractor, prior to arriving on site. Uniforms must have the contractor's name. A photo ID
badge is to be worn at all times.
7) Assigned patrol guards will not be armed, with the exception of personal protection
equipment, such as pepper spray.
8) Patrol guards shall be able to communicate clearly in English.
9) Assigned patrol guards shall act as "ambassadors" for the Ciry, educating patrons on
current park rules and regulations and requesting compliance.
10) Patrol guards shall monitor park use for compliance with all posted rules and ordinances,
asking patrons to comply. In the event there continues to be a lack of compliance, patrol
guards shall contact the Orange Police Department to address situations that they cannot
handle, or to gain compliance.
11) In particular, patrol guards are expected to patrol continually to deter vandalism, theft,
illegal activities, noise ordinance violations, parking violations, non-approved use of the
park, break-ins to the site facilities, and loitering in tHe park after the park is closed.
RFP 190-36 Page 9 of 14
Exhibit A-Page 10 of 42
12) Patrol guards shall not have the ability to issue citations on behalf of the city.
13) Assigned patrol guards will provide an electronic log to the city on a daily basis outlining
patron encounters (including number of patrons), description of encounter, notable
occurrences, pictures when necessary, location of encounter, abandoned vehicles, and any
contact with Orange PD.
14) Assigned patrol guards shall immediately report any health and safety issues to the
designated city representative via email, by 8:00 a.m. the following morning. For
emergency situations, patrol guards should contact Orenge PD. For non-emergency
maintenance issues, the patrol guards will contact the Park Manager or designee.
15) For emergency contact and auditing purposes, all patrol guards assigned by contractor
shall be reachable by city staff via cellphone or radio at any point in time during a patrol
shift. Contractor shall provide such equipment at its sole expense and responsibility.
16) Contractor must provide the city with a 24-hour point of contact to resolve scheduling
issues or no-shows.
17) Supervision of on-site patrol guards must be provided by management staff on a weekly
basis through sporadic checks of patrol guard staff during assigned shiffs. Management to
report to city representative when these checks have occurred, any issues identified, and
any resolution, as necessary.
18) Contractor shall work wntinuously with the city representative to improve or modify the
schedules, service model, and reporting protocols as needed.
19) Contractor shall be available to attend monthly meetings with City staff.
20) City reserves the right to request for any guard to be removed from the City of Orange
park security schedule.
21) All vehicles used by the patrol guards and supervisors empioyed by the contractor are to be
identified with door signs (approx. 20"x 16", magnetic sign is acceptable) or equivalent
with the company name and phone number. These need to be visible from both sides of
said vehicle.
22)AII personnel engaged in performance of this work shall be employees of the Contractor and
as such shall be warranted to possess sufficient experience and security records to perform
this work at public facilities. Contractor is responsible for conducting sufficient background
checks before commencing work under this agreement, to ensure no employees performing
work in the City of Orange on behalf of the contractor, are listed on the National Sex
Offender Public Registry (NSOPR). Contractor shall monitor employee security records to
ensure no existing or new employees performing work under this agreement are added to
the NSOPR or convicted of any crimes that would disqualify them from adhering to conduct
conducive to public safety.
RFP 190-36 Page 10 of 14
RFP 190-36• ATTACHMENT 2
ExhibitA-Page 11 of42
Orange Park System Inventory
Undeveloped
Developed Open Space ToWI
Park Location Date Acres Acres Acres Desi nation Park Hrs.
1 Belmont Park 4536 E. Via Escola Ave. 1994 2.50 2.50 Nei hborhood S:OOAM - 11:OOPM
2 Cerro Vlla Park 5850 Crest de Ville 1972 26.70 26.70 0 en S ace N A`
3 Eisenhower Park' 2864 N. Tustin Ave. 1969 23.00 23.00 Communi S:OOAM - 11:OOPM
4 EI Camino Real Park 400 N. Main St. 1978 18.67 18.67 Communi S:OOAM - 11:OOPM
5 EI Modena Park 555 S. Hewes St. 1974 9.32 932 Nei hborhood S:OOAM - 11:OOPM
6 EI Modena Basin* Hewes St. &Jordon Ave. 1973 7.37 7.37 Nei hborhood Dawn to Dusk
7 Fred Barrera Park 8380 East Serrano Ave. 2006 3.00 3.00 Nei hborhood S:OOAM - 11:OOPM
S Grijalva Park at 368 N. Pros ed Ave. A 2003/2004 15.00 Communi S:OOAM - 11:OOPM
Santia o Creek 368 N. Pros ect Ave. B 2010 17.00 10.00 42.00 Communi S:OOAM - 11:OOPM
9 Hand Park 2143 E. Oakmont Ave. 1978 731 731 Nei hborhood S:OOAM - 11:OOPM
10 Hart Park 701 S. Glassell St. 1934 41.76 12.00 53.76 Communi S:OOAM - SS:OOPM
11 Killefer Park* 615 N. Lemon St. 1956 4.95 4.95 Nei hborhood Dawn to Dusk
12 La Veta Park 3705 E. La Veta Ave. 1956 1.62 1.00 2.62 Nei hborhood S:OOAM - 11:OOPM .
330PM- Dusk when
school is in session.
MtPherson Athletic 7:OOAM to Dusk when
13 Facili ** 333 S. Pros ed Ave. 1996 9.00 9.00 Nei hborhood not in session
14 Olive Park 2841 N. Glassell St. 1975 8.02 8.02 Nei hborhood S:OOAM - 11:OOPM
15 Pitcher Park 204 S. Cambrid e Ave.1992 0.50 0.50 S ecial Use S:OOAM - 10:00PM
16 Plaza Park Plaza Circle 1886 0.72 0.72 S ecial Use S:OOAM - SS:OOPM
17 Santia o Hills Park 8040 E. White Oak Rid e 1989 7.95 7.95 Nei hborhood S:ODAM - S1:OOPM
18 Serrano Park 2349 A ache treek Dr.2004 4.00 4.00 Nei hborhood S:OOAM - i1:00PM
19 Shaffer Park 1930 Shaffer St.1964 7.32 732 Nei hborhood S:OOAM - 11:OOPM
Steve Ambriz Memorial
20 Park 610 Riverbend Parkwa 2012 50.50 10.50 Nei hborhood S:OOAM - S1:OOPM
Veterans Memorial at
21 De ot Park 100 N.Atchinson St. 1887 0.44 0.44 S ecial Use S:OOAM - 11:OOPM
22 Yorba Park 190 S. Yorba Street 1962 8.54 8.54 Nei hborhood 7:OOAM - Dusk
TOTALS 208.49 49:70 258.19
Other
1 Senior Center varies
Trails
Santiago Creek Bike SR 22 to Cannon St. Staging
1 Trail Area 2012 6 mi. 3 acres ri ht-of wa Communi Dawn to Dusk
RFP 190-36 Page 11 of 14
Exhibit A-Page 12 of 42
RFP 190-36: ATTACHMENT 3
Sample Report Log
City Parks and Facilities Private Security Patrol
City of Orange Parks Security Log
Officer: James Lopez
March I-2, 2020
Date Time Location Type of Encounter Descriprion of Encounter Number of Was OPD Was
Patrons contacted? compliance
achieved?
3-1-2020 11:15 Hart Park Patron Vehicle Couple sitting in car near 2 No Yes
m. Glassell brid e
3-2-2020 1228 EI Camino Patron Group ofpatrons near 4 No Yes
a.m. bandshell
3-2-2020 1:09 a.m. Eisenhower Vehicle Encounter Vehicle left unattended in n/a n/a n/a
pazking lot(white Honda
Civic)
RFP 190-36 Page 12 of 14
Exhibit A-Page 13 of 42
RFP 190-36: ATTACHMENT 4
Liabilitv Insurance
City Parks and Facilities Private Security Patrol
Contractor shall procure and maintain for the duration of this Agreement insurance against claims for injuries to
persons or damages to property which may arise from or in connection with the performance of the work
hereunder and the results of that work by the Contractor, his agents, representatives, employees or
subcontractors.
Coverage shall be at least as broad as:
1. Insurance Services Office Commercial General Liability coverage (occurrence Form CG 00 Ol).
2. Insurance Services Office Form Number CA 00 Ol covering Automobile Liability, code 1 (any auto).
3. Workers'Compensation insurance as required by the State of California and Employer's Liability Insurance.
Contractor shall maintain limits no less than:
1. General Liability: 2,000,000 per occurrence for bodily injury, personal
injury and property damage. If Commercial
General Liability insurance or other form
with a general aggregate limit is used,
either the general aggregate limit shall
apply separately to this project/location or
the general aggregate limit shall be twice
the required occurrence limit.
2. Automobile Liability:1,000,000 per accident for bodily injury and property
damage.
3. Workers'Compensation:As required by the State of California.
4. Employer's Liability: 1,000,000 per accident for bodily injury or disease.
Any deductibles or self-insured retentions must be declared to and approved by the City. At the option of the
City, either: the insurer shall reduce or eliminate such deductibles or self-insured retentions as respects the City,
it officers, officials and employees; or the Contractor shall provide a financial guarantee satisfactory to the City
guaranteeing payment of losses and related investigations, claim administration, and defense expenses.
Each policy of general liability and automotive liability insurance shall contain, or be endorsed to contain, the
following provisions:
1. The City, its officers, officials, agents and employees are to be covered as additional insureds
with respectto liability arising out of automobiles owned, leased,hired or borrowed by or on behalf
of the Contractor; and with respect to liability arising out of work or operations performed by or
on behalf of the Contractor, including materials, parts or equipment furnished in connection with
such work or operations. General Liability coverage shall be provided in the form of an Additional
Insured Endorsement (Insurance Services Office, Inc. Form CG 20 30 Si 85 or such other form as
may be acceptable to the City)to the Contractor's insurance policy,or as a separate owner's policy.
RFP 190-36 Page 13 of 14
E ibit A-Page 14 of 42
2. For any claims related to this project, the Contractor's insurance coverage shall be primary insurance as
respects the City, its officers, o cials and employees. Any insurance or self-insurance maintained by the City,
its officers, officials and employees shall be excess of the Contractor's insurance and shall not contribute with it.
3. Each insurance policy required by this clause shall be endorsed to state that coverage shall not be canceled
by either party, except after thirty (30) days' prior written notice has been provided to the City
The Contractor shall furnish the City with original certificates of insurance and endorsements effecting coverage
required by this clause. The endorsements should be on forms acceptable to City. All certificates and
endorsements are to be received and approved by the City before work commences. However, failure to do so
shall not operate as a waiver of these insurance requirements. The City reserves the right to require complete,
certified copies of all required insurance policies, including endorsements effecting the coverage required by
these specifications at any time.
All insurance procured and maintained by the Contractor shall be issued by insurers admitted to conduct the
pertinent Iine of insurance business in the State of California and having a rating of Grade A or better and Class
VII or better by the latest edition of Best's Key Rating Guide.
Contractor shall immediately notify the City if any required insurance lapses or is otherwise modified and cease
performance of this Agreement unless otherwise directed by the City. In such a case, the City may procure
insurance or self-insure the risk and charge Contractor for such costs and any and all damages resulting
therefrom, by way of set-off from any sums owed Contractor.
Contractor hereby agrees to waive subrogation, which any insurer of the Contractor may acquire from the
Contractor by virtue of the payment of any loss. The Contractor agrees to obtain any endorsement that may be
necessary to effect this waiver of subrogation.
The Workers' Compensation policy shall be endorsed with a waiver of subrogation in favor of the City for all
work performed by the Contractor, its employees, agents and subcontractors.
The Contractor shall require and verify that all subcontractors maintain insurance meeting all of the requirements
stated herein.
RFP 190-36 Page 14 of 14
Exhibit A-Page 15 of 42
OP OR..
G.acn of"yeWQt+
CITY OF ORANGE
oro.,,.'
COMMUNI7Y SERVICES DEPARTMEN7 W W W.CIfyOfOfBOg2.ofg PHONE: (774)744-7274 • FAX:(714)744-7251
ADDENDUM #1
For
Request for Proposal (RFP)
Bid No. 190-36
Citv Park Securitv Services
March 19, 2020
This addendum serves as written notice of the following corrections,
clarifications, additions and/or deletions to any and all copies of the Request
for Propasal (Bid No. 190-36).
Regarding Mandatory Pre-bidders Meeting:
The pre-bidders meeting for this RFP is no longer mandatory.
Contractors who are unable to attend the pre-bidders meeting are welcome to
email questions by the questions deadlines of March 27, 2020 at 12:00 p.m. See
Requestfor Proposalforinstructions.
The pre-bidders meeting location has been changed to Hart Park (701 S. Glassell
Street, Orange, 92866). Meet outside of the pool building.
The pre-bidders meeting time has been changed to 8:30 a.m.
Respectfully Submitted,
Dana Robertson
Parks Manager
drobertsonC citvoforanae.ora
714-744-7283
COMMUNITY SERVICES DEPARTMENT•230 E.CHAPMAN AVENUE •ORANGE,CA 92866
Exhibit A-Page 16 of 42
y oP ovww'r NON
A: CITY OF ORANGE
o....P ..'
COMMUNIN SERVICES DEPARTMENT W W W.CityOfOfBflg2.Ofg PHONE: (714)744-7274 • FAX:(774)744-7251
ADDENDUM #2
For
Request for Proposal (RFP)
Bid No. 190-36
Citv Park Securitv Services
March 23, 2020
This addendum serves as written notice of the following corrections,
clarifcations, additions and/or deletions to any and all copies of the Request
for Proposal (Bid No. 190-36).
Regarding Pre-bidders Meeting:
The pre-bidders meeting for this RFP scheduled for Tuesday, March 24, 2020 has
been canceled in order to comply with the Governor's Executive Stay at Home
Order.
Contractors interested in submitting a proposal are welcome to email questions
by the questions deadiines of March 27, 2020 at 12:00 p.m. See Request for
Proposal for instrudions.
If any proposer is hindered in their ability to prepare and deliver an acceptable
response to the request for proposal due to the Governor's Executive Order, they
should notify the City's Dana Robertson via email, prior to the proposal deadline.
Regarding Hourly Rates:
All hourly rates should reFlect the cost of providing services including the round
trip to dispatch location. City is not to be billed for travel time at the beginning
and end of shifts, to and from City sites.
Respectfully Submitted,
Dana Robertson
Parks Manager
drobertsonC citvoforanae.ora
714-744-7283
COMMUNIN SERVICES DEPARTMENT.230 E.CHAPMAN AVENUE •ORANGE,CA 92866
Exhibit A-Page 17 of 42
t OP OR..
G.<
1°"'°'"rWpP
p:: CITY OF ORANGEa4°
e`
C
COMMUNITYSERVICESDEPARTMENT WWW.CilyofOfang@.Ofg PHONE: (714)744-7274 • FAX:(714)744-7251
ADDENDUM #3
For
RequestforProposal (RFP)
Bid No. 190-36
City Park Securitv Services
March 31, 2020
This addendum serves as written notice of the following corrections,
clarifications, additians and/or deletions to any and all copies of the Request
for Proposal (Bid No. 190-36).
NOTICE: REVISED PROPOSAL SUBMIfTAL PROCEDURES
On March 16, 2020, the Orange City Councii approved a Declaration of Local Emergency
in response to the COVID-19 health threat, ratifying a similar declaration by the Orange
County Board of Supervisors and an Executive Order issued by California Governor
Newsom. In light of the requirement that all public gatherings are prohibited and the
general directive that people remain at home, effective immediately and until further
notice, the City of Orange adopts the following public bid procedures:
The proposal submission deadline remains April 2, 2020 at 2:00 p.m.
All prospective proposers shall submit their proposals by the deadline either online
or by courier. No walk-up submittals will be accepted. If submitted online,
proposals must be in the following format:
Proposals shall be emailed to the City Clerk's office at
cityclerk.bid.submittalCalcitvoforanae.ora.
The Subject of your email shall be: RFP 190-36 Park Security-You Comaanv
Name.
There shall be two separate attachmentr to your email:
Attachment 1 labelled RFP 190-36 ParkSecurity-YourComnanvName
Attachment 1: consisting of all pages of the proposal, except page 8
Proposa/Cost SheetJ.
Attachment 2 labelled RFP 190-36 Park Security-Your Comnanv Name
Attachment 2: consisting of Page 8, the Proposa/CostSheet, on/y.
COMMUNIN SERVICES DEPARTMENT•230 E.CHAPMAN AVENUE •ORANGE,CA 92866
Exhibit A-Page 18 of 42
Page 2
If proposals are sent via United States mail, please be advised that the City picks up
mail from Post Office at 7 a.m. each day. Delivery to the Post Office on April 2 after 7
a.m. will not result in a timely submittal.
Regarding Submitted Questions:
1. Who is the current incumbent?
a. Lyons Security Services, Inc.
2. When were they awarded the contract? Copy of current contract?
a. Lyons Security was awarded a four-year agreement in 2016. You can
submit a public records request with the City Clerk for a copy of the
contract.
3. How many weekly/monthly/annually hours are required for this bid?
a. Please see Attachment 1 of the Request for Proposals (page. 9) for a
description of the typical request for hours. The exact number of hours
per week, month, or year are determined by the City budget and the
hourly rate per guard.
4. What is the current bill rate?
a. The hourly rate per guard is $21.20.
5. Is the overtime rate lined in the contract?
a. The overtime rate is set at the inception of the agreement.
6. Is there any minimum wage/pay? Does the District abide by any City Live Wage
Ordinances or just minimum wage? Is there any prevailing wage, living wage
ordinance, state or local mandated wage, contract specific wage, or collective
bargaining agreement?
a. The hourly rate set is determined by the contrector who is required to
adhere to all state and federal wage and labor requirements.
7. Is there a desired page limit for the proposal submission?
a. The desired page limit is no more than 15 pages.
8. Are there any additional Security guard services to this contrad?
a. All foreseeable security guard services are outlined in the RFP.
9. Are vehicles required for this bid? If so, how many and what type are needed?
a. Patrol guards will need to travel between city parks on a nightly basis.
The specific type of vehicle is not outlined in the RFP, but all
vehicle used for the procurement of these services must adhere to
the guidelines in Attachment 1 of RFP.
10. How many vehicles and what types of vehicles is the incumbent using?
a. This information is not available.
Eachibit A-Page 19 of 42
Page 3
11.Are there any more equipment required other than which is mentioned in
the proposal?
a. No.
12.Is this bid subject to a union or CBA?
a. The contrador is required to adhere to all state and federal law
labor and wage requirements.
13.Does the this IFB require a more thorough written narrative or proposal
outside of the forms provided?
a. The RFP provides all proposal instructions and requirements.
14.Will the city provide a separate line item for holiday rates?
a. The Proposal Cost Sheet included in the RFP as page 8 outlines the
allowable rates for this agreement.
15.What materials/resources will the city provide to contractor employees?
a. There will be no resources provided except what is outlined in the
RFP.
16.Are there any option years; if so, how many?
a. This will be four-year agreement.
17.Is lunch time paid?
a. No.
18.How are meal breaks currently being conducted? Are there enough
officers to break each other?
a. Yes, meal breaks are conducted. No, there are not enough officers
to break each other.
19.How many incidents occurred at each park, and was unarmed/armed
security personnel involved?
a. This information is not available.
20.What are the threats and vulnerabilities on each park?
a. This information is not available.
RespectFully Submitted,
Dana Robertson
Parks Manager
drobertson@citvoforanae.ora
714-744-7283
Exhibit A-Page 20 of 42
voNs
ALWAYS ON TARGET.
SECURITY SERVICE, INC.
P.P.0.1268]
Apri12,2020
Subject: Proposal Subauttal in Response to RFP: 190-36
Securiry Guazd Services at Various City Facili6es
To the City of Orange,Dana Robertson and Facilities Manager
230 E Chapman Ave,
Orange,CA 92866
Lyons Securiry Service,Inc.is a privately 6eld,woman-owned Califomia GCoiporation with over 35 years of
experience of providing security service.We have reviewed the specifications under Scope of Services required,
City of Orange teims and conditions a eement,and hereby certify Lyons Security Service,Inc.wi(1 comply with
the RFP requirements.This RFP shall be incolporated in its en6rety as paR of Lyons Security Secvice,Inc.proposal.
The City of Orange is not obligated in any way to pay any costs incutred by Lyons Security Service,Inc.in[he
preparafion and submittal of Lyons Security Service,Inc.'s Response to the RFP.Furthertnore,responses to this
RFP and all data,documents,and other products used through the life of the project shall become property of the
Ciry of Orange and will be retained or disposed of accordingly.
Company Information:
Legal Name:Lyons Security Service,Inc.
Cocporate Office Address:505 S.Villa Real Dr.,Suite 203A,Orange CA 92807
Main Telephone:(949)298-6859
Web Address:www.LyonsSecurityInc.com
Branch Office Address:555 UniversiTy Ave,Suite 131,Sacrazne¢to,CA 95825
Pmate Pahol Operator License Number: 12687
Federal Tax Identification:33-072-60I0
Binding Officer.Kathleen Guidice
Binder's Telephone:(714)401-4850
Binder's Email:Kathleen@LyonsSecurityInacom
This proposal is valid from the proposal received date,April 2,2020 and will extend ninety(90)days post.I,the
undeisigned,am the cocporate officer responsible for the preparation of Uus proposal and have the authority to
negoGate and bind on behalf oF Lyons Sewrity Service Inc.Please notify me with any questioas oc comments
regarding this pmposal and the infoanation found within.We appreciate the opportunity to submit this proposal and
present our qualifications to Ciry of Orange.
Sincerely,
K/thlee n G uid ic
Zu.C`.2
President,Vice President,&Chief Financial Officer
505 S.Villa Real Dr.,Maheim CA 92807—www.LyonsSecuritylnacom—Telephone:(949)296-6659—Emaih reports@lyonssecvrityinacom
E ibit A-Page 21 of 42
Company History&Experience
BriefHistory
Lyons Security Secvice was established iu 1982 in Sacramento,Califomia providing unarmed and acmed guard
services to cities found within the Counry of Sacramento.Lyons Securiry Service was later purchased and
incotporated(GCoxporetion)on October l, 1996 by its current CEO/President,Kathleen Guidice.In the years to
follow,Lyons saw rapid ezpansion as its operations went from focusing solely on Sacramento County ro expanding
to nationwide security guard services.
During our expansion,Lyons was awarded conhacts with:The DepaRment of Defense,The Department of lustice,
The Department of Immigration&Customs Enforcement,as well as The U.S.Attomey GeneraCs Office.We take
pride on our abiliry to handle such conn-acts,specifically the Department of Defense,as Lyons was given an Award
of Excellence by the United States Govemment for our outstanding services while stationed at tt e U.S.Aimy
Material Command Center in Alexandria,Virginia.During 9/11,our o cers mobilized individuals m safety and
secured the entire facility as i[was unknown if this facility was believed to be one of Ihe sites targeted given the
Secre[Level Clearance of the building.This award displays our company's commitment m making sure all of our
officers aze well trained and prepared for all security threats,foreignand domestic.
About(Is
Lyons Secudry continues to strive today based on the same core priaciples installed back in 1996,quality service
with exceptional client communication.Our company offers a unique experience as we follow the 5 principles set
forth by our CEO:
1. Responsive Leadership:Interact with both our intemal staff and wstomers to achieve goals t6at aze mission-
focused,solution-oriented,and innovative.
2. Proven Capabilities:Hire competent,qualified individuals;collectively empowered to be self-managed on
site—yet ultimately accountable ro the co:pornte office.
3. Training:Train our security force personnel in the latest technical requirements of the industry,as well as
parameters specific to the conhact.
4. Top-Down In7egrrty:Perfoan the requirements of the contract as proposed,delivered as promised,with an
attitude of continuous processinvolvement.
S. Qualiry Perjonnaiace:Exceed cGent expecta[ions in all aspects ofpedoimance,concenirating on qua(iry,
building on a reputation ofexcellence.
To coincide with our core values,our customers know they will always receive one-on-one communicaHon from
our ousite staff members as well as our management staff as we believe communication is one the key focal points
ro success.Whether it is Ihrough our guazds,supervisors,project managecs,or corporate office employees,our staff
is capable and willing to listea and respond swiftly to our clienPs requests.
Lyons prides itself on its ability to achieve positive status with all of our clienis,and do so by being proactive and
communicating with ow clientele[hroughout the life of the contract.When a sewriry issue occurs,we respond
immediately;when a client requests a change in the securiry plan,we respond immediately;when a client reports a
problem wi[h an o cer,our supe visors and managemen[respond immedia[ely.Our clien[s boas[of our open line of
communication as well as our flexibility as we understand our service is not complete without a balance of sewriTy
and customer service.Furthermore,Lyons believes our clients should never have to hear automated messages or
have continuous,ongoing reported problems,which is why our telephones aze answered,24-hours a day,7-days a
week by a technical support staff inember that can make a decision.
Government Experrence
As previous(y meutioned in the company history above,we began ow expansion in 1996 with contracts with federal
agencies such as the Dept.of Defense&the Dept.of Justice,both of which required our company to have secret
level cleazance.As Ihe ciry of Orange seeks responsible fums with experience,our employment history has an
established history with clie¢tele while providiag s'vnilar services to the scope outlined in the RFP.
Ancora Psychiatric Hospital:
Lyons Security Service was responsible for providing security services at the Mcorn Psychiatric Hospital in
AFP—Unazmed Security Guard Services
City of Orauge
April 2,2020 Lyons Seeunry Service,Inc.,PPO/2687
E ibit A-Page 22 of 42
Company His[ory&Experience
Hammonton,New Jersey for the criminally insane.The 680-acre campus faciliry was responsible for housing 600
inpatients while providing them multidisciplinary approaches to medical care.Throughout the facility,Lyons
Security Service was responsible for 9 statious,roving patrols,rotaling 2,300 hours of service per mo¢th.While
stationed here we were responsible for maintaining the welfare of the staff;the patients(clients),and authorized
visitors.Although[he city is not requesting similar services,this example,shows our ability to complete security at a
high level.
Capital Area Development Authodty:
Lyons Securiry Service provides a nightly mobile patrol for a 40-block radius of buildings owned and operated by
Capital Area Development in the downtown district of Sacramento.The 40-block radius covers a variety of
buildings open to Section 8 approved families as well as commercial property.Lyons Security provides a lock up
service for over 20 buildings and routine patrols throughout the night to sewre Ihe safety of individuals living within
the premises.Lyons Secudty is responsible for identifying and strategically removing all unauthorized individuals,
report any security threats that may occur,repoR mainte ance issues when necessary.
City of Anaheim:
Since January 2018,Lyons Security Service has provided the city of Anaheim with 2 designated patrol officecs to
patrol pazks throughout the eveuing.As part of our responsibility,we act as a city liaison to enforce mles set for[h
by the city,verifying the rules are being properly abided by patrons visiting these facilities,as well as removing
individuals afterhours.Furtheanore we provide additional services throughou[the day on an as-needed basis for tt e
city Park Ranger projec[.As the city looks to fill vacant spots in the program,Lyons provides additional services to
help fill the void until the proper staffing procedures aze met.
Ciry of Maheun,Salvation Acmy Emergency Shelter:
Lyons Security Service,Inc.cuirently pmvides 600 hours of weekly service to the 224 bed Emergency Shelter
bcated at 1455 Salvation Place in Anaheim,CA.Officers are responsible for directing tre c,maintaining a visual
presence throughout the facility,notifying staff of any delinquencies found on patrol as well as leading the intake
searches for all incoming and outgoing residents.This shelter is cuirently expanding to add an additional 100 beds to
meet the ongoing demand in homelessness.
City of Costa Mesa:
Since July of 2019,Lyons Security Service Inc.provides 24/7 to the Lions Park Campus which features a newty
built library,park,baseball field,recreation and aquatic center,historical building as well as a senior centec Officers
are responsible for maintaining the safery and we(1-being of public Iraffic as well as upkeeping the quality conhol
over[he ciry facilities.
City ofMoreno Valley:
Lyons Security Service,Inc.provides both azmed and unazmed guazd services throughout the ciry of Moreno Valley.
Job duties range from city hall access conhol to security for events throughou[the ciry.Below is the cucrent security
schedule:
1. Acmed guard services m Ihe City Hall:Monday—Thursday 7:30 am—630 pm,Friday 7:30 am—530 pm.
2. Unarmed guard services to the Parks Community and Recreational Cen[er Monday—Friday 730 am—
10:00 pm,Saturday 8:00 am—S:OOpm
3. Unarmed services to the City UtiliGes Cen[er: 12 hours a month,varies
4. Unarmed services to 4 Rental venues Ihroughout the city,hours vary eachmonth depending on rented
occupancy.The use of alcohol is allowed at all of the facilities.
5. Lyons also provides securiry for the City Library,Friday—Sunday and on an"as needed"basis Monday—
Thursday.
6. Unarsned security service for the City Yard on an as-neededbuis.
7. Lyons also provides event secudry for the annual 4`^of Juty event that sees crowd population of 10,000 to
2Q000 people.Our office are responsible for searching the individuals prior to entering the facility.
While contracted with the Ciry of Moreno Valley,we were requested to switch from unartned to anned services
ovemight after the 2015 San Bemardino Terrorist Attack.As we are a customer oriented company,we made sure to
RFP—Unartned Securiry Guard Services
City of Orange
Ap i12,2020 Lyons Secunry Service,Inc.,PPO 11687
E chibit A-Page 23 of 42
Company History&Experience
fill the request swiftly(within 16 hours)as we understand our clienPs needs may change at any time.Ciry of Orange
may call for changes in services and this examples shows our ability to meet al(changes as required by our clientele.
Ciry ofNewport Beach:
Lyons Security Service,Inc. curtenfly pmvides security services at multiple locations tluoughout the city of
Newport Beach,CA.Furthertnore,we currently work with the city on their"Clean Air AcC'as we curcently act as
Ambassadors to the ciry beach fire rings.As part of a clean air initiative,Lyons was brought on to help citizens and
visitors understand the sig ificance of burning clean sources of energy when utilizing the fire rings throughou[the
city.
CiTy of Pems:
Since December 2017,Lyons has provided a dedicated patrol and CCTV team to the city of Pems for the Parks and
Recreation as well as various facilities found tluoughout the city,such as:City Hall,Animal ConVol Central,Public
Works Division,and many similar buildings.As part of our responsibility we act as the eyes and Ihe ears for the ciry
while buildings are closed and help deter unwanted activity at public facilities during hours of operation.
Furthermore,we discourage activity that may be unwanted at these faci(iries by providing mobile pahols Ihroughout
the ciry.
O March 25m,202Q the city of Pems requested Lyons m provide additional services beginning immediately to
help assist educate citizens of pazk rules and regulations during the COVID 19 outbreak,Lyons was able to add 168
hours of service per week during the same week,another way we show our co¢unitment to cus[omer service.
City of Rancho Cordova:
Lyons Security Service,Inc.operated as a roving patrol unit for the Cordova Recceational and Parks District.Lyons
Secudty was responsible for routine nightly patrols for the 23 parks located tluoughout the city.Our guards were
responsible for patrolling the parks throughou[the night to lock up all appropriate srorage units,maintain the parks
property inclvding repor[ing any type of graffiti or unauthorized personnel found after homs.
Lyons Security Service utilized vehicle patrols Ihroughout the city and bike patrols within each park.
City of Roseville,City Pazk Security Service:
Lyons security service is responsible for routinely patrolling the park facilities found tluoughout the city of
Roseville,CA.Our officers are responsible for nightly inspection and bckup secvice of 21 bathrooms located at 19
different pazks tivoughout lhe city.
Cosumnes Communiry DisMcC
Lyons Security Service has a history of working with people of all ages as well as pazk dishicts as we currently are
stationed at the Barbara Wackford Centey Cosumnes Communiry Distdct&Aquatic Center in Elk Grove,
Califomia.The community district center is I I-acre faciliry with high volume of foot traffic and is home to baseball
fields,softball£elds,soccer fields,parks and a community center that has adolescent education,classrooms for
exhacurricular activities,a banquet hall,an indoor basketball facility,swimming pool,and skate park.This faciliry
requires coverage for]0 hours per day Monday—Sunday with additional service for even[statTmg.
Campus Experience
Campus securiry has some similarities with regards to this RFP as o cers are responsible for mooimri g the ingress
and egress of pedestrian traffia Campus security has some of the highest numbecs of foot traffic and require a high
level of attention to detail.
Califomia State Universiry,Northridge:
Lyons Securiry provides 4 unartned officers and 1 supervisor o cers,7 days-a-week,to moniror in the
ingress/egress of the oa campus living quarters for studeats.Officers aze responsible for verifyiug the identity of
each individual entering the facility,removing unauthorized individuals,and to report any vandalism or prope ty
damage to the housing and police depar[ments respectively.
UC,Of&ce of the PresidenC
Lyons Securiry provides daily moniroring of the University of Califomia,Office of the President in[ellicen[er in
RFP—Unazmed Security Guazd Services
City of Orange
Apri12,2020 Lyons Secuiiry Service,/nu,PPO 12687
Exktibit A-Page 24 of 42
Company History&Experience
Riverside, CA. The building is suited for 8W— 1200 UCR and UCPath employees. Our officers are responsible
for securing the locked facility during and past working hours,verifying authorized persounel enhy as the facility
is]ockdown 24/7,package inspection,parking lot patrols,and CCTV monitbring.
References
References act as great reviews are a great way to fact check everything written in proposals.We stron 1 urge the
ciry of Orange to reach out to each client below to see what it is like m work with Lyons Security Service,Inc. as
well as the Management assigned to your conteact on a daily basis.
Conhact:CiTy of Anaheim
Address:200 S.Anaheim Blvd.,CA 92805
Contact:Jose Canedo
Email:JCanedo@a aheim.net(best form of contact)
Telephone: (714)765-4461
Nicholas Guidice,CPP is the point of contact for this wnhact,he wi(1 be the point of contact for the city of Orange
if awazded.
Conaacd City of Costa Mesa
Address: 1860 Anaheim Ave,Costa Mesa CA 92627
Contact:Kevin Stoddart
Email:Kevin.Stoddart@costamesa.gov
Telephone:(7l4)327-7561
Nicholas Guidice,CPP is the point of contact for this contract,he will be the point of contact for the city of Orange
if awazded.
Contract:CiTy of Moreno Valley
Address: 14331 Frederick St,Moreno Valley
Contact:Angelic Davis,MPO;Tyler Smith
Email:Angelicd@movaLorg;TylerS@moval.org
Te(ephone:(951)413-3195/(95l)413-3191
Nicholas Guidice,CPP is the point of contact for this contract,he will be the poiut of contact for the city of Orange
if awarded.
Contract City of Peais
Address: 101 N.D St.,Pems,CA 92570
Contact:Josh Estrada
Email:JEstrada@cityofpems.org
Phone: (951)830-8606
Nicholas Guidice,CPP is the point of contact for this contract,he will be the point of contact for the city of Orange
if awarded.
Contract:University of California,O ce of the Presiden[
Address: 14350 Meridian Parkway,Orange,CA 92518
Contact:Darryl Bmwn
Email:Daayl.brown@ucop.edu
Phone:(951)3123209
Nicholas Guidice,CPP is the point of contact for this conhact,he will be the point of contact for the ciry of Orange
if awarded.
Professioual AftiliaHons:
IACLEA Crcoup Member,Membership Type:Supportiag
ASIS Security Member
RFP—Unarmed Security Guard Services
City of Orange
April 2,2020 Lyons Securiry Service,Inc.,PPO 11687
E ibit A-Page 25 of 42
Project Approach&Scope of Work
If awarded the contract,Lyons will initiate the following protocol:
1. Management/City Meefing ro review the post orders,site wallcs,and any discrepancies[hat may be
present.
2. Management will initiate the hiring program(found below)
3. Management will initiate the quality control program
sraJfing Piogram
If the ciTy wishes to modify,add,or decrease the hours specified,Lyons will adjust accordingly. Lyo s Security
Service,Inc.will urilize one point of contact for the contract,to help ease the flow of information traffic.The ciTy of
Orange will be assigned Nicholas Guidice,CPP as the Project Manager.Nicholas is an American Society for
Industrial Security(ASIS)board certified Pmtection Professional.ASIS is[he leader in the security field worldwide
and covers various levels of certi£cations,standards,and guidelines for the sewrity professioa Nicholas not only is
certified,but also mentors other individuals in field in obtaining their CPP license.Nicholas currently oversees all of
the references so we recommend asking them about his interacrion,correcting deficiencies,working with program
changes as well as overall management of the contracts to gain a better of understanding of his work habits.
To coincide with the Project Mauager,Lyons will provide a secondary manager to the project to help oversee all of
the acrivity.The Assistant Project Manager,James Clinger,will act behind the scene to assist vedfying the projects
objec[ive.
Subcontractors
Lyons Security Service,Inc.will not utilize any subco[racrors for this project.
Nirin prnceac
I.Personnel Recruitment and Selection
p, Cieneral Statement nf An,nrnarh
All guard force personnel will be required to satisfy thejob description and qualifications for the
positions for which they are hired,without exception.
Perconnel Recniihnent Pmornm
1. Request resume of qualifications from respondents.
2. Review resumes and identify qualified candidates.
3. Conduct interviews with qualified candidates.
4. Review applications and required documentation supplied by applicants.
5. Conduct interviews with qualified caudidates to verify minimum qualifications.
6. Conduct background investigations including fingelprint tests.
7. Coordinate physical exams for all qualified candidates.
8. Review standards of conduct policy with all city contract manager-approved personnel.
9. Create employee files for all city wntract manager-approved personnel.
a) Maintain original file the corporate office and available m the city contract manager upon
reques[.
b) Maintain a romputerized rosterboth at the coiporate office.
II. Minimum Quatifications
A. Possess a minimum 2 years' expedence in security,military,and/or law enforcement.
B. Possess the necessary language proficiency as required by the convact.
C. Minimum either a highs school diploma or a General Equivalency Diploma
D. Mus[have a current Guazd Cazd distdbuted by the BSIS
E. Possess binoculaz vision,coirectable to 20/30(Snellen)and not color blind.
F. Be capable of heuing ordinary convecsation without the benefit of a hearing aid.
G. Provide certification from a]icensed physician as evidence of physical fitness.
III. Background Investigations
All guard force personnel will be required to pass a suitable background imestigation,including credit
check,proof of favorable employmen[during the previous[hree years,recommendation(s)from previous
RFP-Unarzned Security Gnard Services
City of Orange
Apri12,2020 Lyons Secunry Service,Inc.,PPO71687
Exhibit A-Page 26 of 42
Project Approach&Scope of Work
superiors,a police check covering cdminal and/or subversive activities,and verification of personal
residence.Such background investigations will be utilized to conficm each applicanYs infortnation:
1. Skills
2. QualifiCa[ions
3. Performance levels
4. DMV Record rehieval for all pahol personnel
5. Customer Service History
6. Reliability
7. Communication skills
8. Fingelprint check canducted by the CA Dept.of lustice
Equipnrent
To ensure maximum proficiency in the program we believe the officers should be given proper equipment to
complete the tasks requested.We believe it may also be pmdent to add cameras to the list of required equipment.
Cameras on the dash are used to capture any unforeseen instances that may require video surveillance.Our patrols
units are mounted to the dashboard of the vehicle to provide video while driving.This enhancements to our security
persomel allow our customers to view exactly what our officers see as an incident occurs.
Dashcam
To coincide with cameras,we will utilize both digita(check-ins as well as mobile devices.
Diglta[Ckeck-Ins
At Lyons,we utilize an electronic check-in/check-out service for our officers through an applica[ion supported on all
Android and Apple products.The application allows our officecs to see their schedules,confum their schedules,
switch their schedules,see post orders for each site,as well as provide GPS capability which allows all supervisors
to see exactly where the officer is when he/she checks in and out.If an employee forgets to check-iu or out,our
supervisors receive a notice within 5-minutes indicating au employee missed a check-in or out.
o VA..
If
jl
Mobile Devices
The appropriate security guard personnel(Patrol officers)will be provided a mobile device to gain quick access to
corporate office and after hour emergencies staffing for client personnel.The device will be utilized and monitored
for emergency pucposes as well official security business.The mobile devices will have the Pmject Managers
RFP—Uuarmed Security Guard Secvices
City of Orange
Apri12,2020 Lyons Securiry Service,/nc.,PPO 11687
E ibit A-Page 27 of 42
Project Approach&Scope of Work
number on speed dial,local police department and fire deparhnent,as well as any numbers requested by the client
under conhact agreements.
Reports
Reports are often overlooked but at Lyons Security Service,we believe they are a critical aspect in us performing
our secvices as they depict the live issues facing each site.So often,clients get[he"all cleat'repons,but at Lyons
we have a specific approach to our report writing that differentiates us from our competitors and allows our staff to
provide speci£c infortnation ascertaining to our client sites.Reports may be sent automatically and daily at 5:00 AM
or after each shift,wluchever the city desires.
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Furthecmore we utilize QR Codes to identi£y the routes of each officer. QR Codes are time-stamped and indicate
where an officer is an exact time.The codes are stickers that do not cause any damage once removed and can be
easily replaced if taken off.Furthermore,the codes aze used through a mobile device and are delivered at the end of
each shift.
RFP—Unazmed Sewrity Guazd Services
City of Orange
April2,2020 Lyons Secunry Service,lnc.,PPOl1687
Eachibit A-Page 28 of 42
Project Approach&Scope of Work
Sample:
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Unijorms
All officers will be dressed in our standard uniforms that include:Blue long or short sleeve company shirt,white[-
shirt,ID badge,shield,black belt,navy blue pants,black shoes.
6
Q
Pamol Unir
Staff will be given company-owned vehicles as deemed necessary.V ehicles wi(1 be marked o both sides of the
vehicle with our company name,logo,PPO]icense number,and the word"Sewriry",vehicles will have PPO license
written on Ihe back of the vehicle as mandated by BSIS.Vehicles will be white and have a(igtrt bar across the roof
of the vehicle and may be fitted with a PA system if necessary.A(l vehicles will be 2017 yeaz additions or later as
we befleve newer vehicles provide a better unage to our clientele.Fur[hersnore,our vehicles aze GPS monitored,can
advise when o cers go over a speed limit,allow clieuUmanagement to view pahols through a web or phone portal,
and are fixed with Dash Cameras that are hazd wired to video tape while cars are on.
Pahol Routes Monitoring: Speed Moniroring: Web Portal for Client:
u .
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Qualiry Control Program
Training
All newly hired guard force personnel will undergo an extensive pre-service training program of not less than 16
hours of basic haining.All guard force personnel will then continue with in-service and refresher haining programs
throughout the life of the conhact to ensure continued quality pedomiance.
All security will be equipped with the fo(lowing training:
1. Duties and Functions of Security Guards
2. Prevention and Protection
3. Enforcement
RFP-Unazmed Security Guard Secvices
City of Orange
Apci12,2020 Lyrons Secunty Service,lnc.,PPO 11687
Eachibit A-Page 29 of 42
Project Approach&Scope of Work
4. Special Problems
5. General Emergency Service
6. Active Shooter Response
7. Understanding Young Adult Behavior
8. Customer Service
9. Cultural Diversity
10. SelfDefense/SiwatioualAwareness
Inspections
Qualiry assurance inspections will be performed in order to ensure the optimum pedortnance of guard force
personnel and adhereuce to all contractual requirements.The Lyons inspection system encompasses botli scheduled
and unscheduled inspections,comprised of daily,weekly,and quarterly inspections.Deficiencies will be reported to
the coiporate office immediately.Accordingly,subsequent cocrective action shall be devised and immediately
implemented
Inspecrion reports will be maintained as a pecmanent record and shal(inc(ude a detailed account of all pertinent
infolmation relating to each detected deficiency and subsequent cocrective action:
Post Each week,the Project Manager will provide the Supervisor staff with a detailed program identifying
Inspections scheduled and unscheduled inspections m be performed.These inspections shall be perfolmed utilizing the
required checklists and established filing procedures.
The Supervisor(s)will conduct a detailed inspection of each post per shiR during working hours to ensure
that guazds are pedorming their duties in accordance with the general and post orders and to ascertain the
functionality of equipment Post inspections shall include one scheduled and one uuscheduled inspection.
The Supervisor will inspect posts.Inspection reports contain,but are not limiled to:
1. AttiNde and personal hygiene
2. Condi[ion of assigned equipment
3. Conditionofuniforms
4. Knowledge of general and post orders
5. Knowledge of revised and/or special orders
6. Condi[ion aud functionality of fhe post(e.g.,relephones and equipmen[)
7. Accucacy and comD eteness of post logs
Daily The Project Mauager and Supervisor(s)will monitor daily operational elements of Ne program,including a
Inspections review of posts,acfivities,incidents,and Iog reports.
Each month,[he Pmjec[Manager and Supervisor(S)will review the daily inspection reports Fot the previous
momh and reward those individuals selected as exemplary employee(s).
Weekly Pos[inspections by the Supervisor will be perFortned weekly in order m ensure that guards are perForming
Inspectio s duties in accordance with We general and post ocders and to ensure that all equipment is iu proper,Functional
ordec Each week,the Supervisor will conduct one scheduled and one unscheduled detailed inspectiou oF
each post.
The Project Manager will personal(y review[he performance oFthe Supervisor weekly.
Bimonthly,the Projec[Manager and Supervisor will review the training needs and activities of the guard
force as well as any security-related problems or incidents.
The Supervisor will conduct a weekly review of key control,incWding an inspection of all keys and
combinations.
1Le Project Manager will also conduct weekly staff ineetings with lhe Supervisoz(s)For the purpose of
resolving conflicts and maintaining effec[ive lines of wmmunication.During the s[aff meetings,[he Pmject
Manager aud Supewisor(s)will evaluate perFonuance improvement sugges4ons submitted by guard foice
personnel.
Mouthly . Each month,the Pmject Manager will personally review key connol,prepareMess for emergency response,
Inspectious and inspect all Ruard force equipment.
Quanerly • Members o(the Lyons management staff will conduct a detailed inspection oFlhe guazd force program each
Inspections quaner.Each inspecfion shall include,but is not limited to,the following:
1. Perfoanance evaluatim oF the Project Manager and Supervisor.
2.A review of each post operetioq to include geneml and post orders,familiarity of personnel with post
funetions and emergency procedures,and operafional expertise with special and equipment.
3. A random inspection of guard personnel to monitor the condition of uniforms and physical appearance,
and to determine the levels of alertness,record keeping,security knowledge,job familiazity,morale,and attitude.
RFP—Uoacmed Security Guazd Services
Cily of Orange
April 2,2020 Lyons Secunry Service,Ac.,PPO f2687
Exhibit A-Page 30 of 42
Project Approach&Scope of Work
4. A detailed review wi[h Ihe city's contact(s)of noted deficiencies,problems,personnel issues,
improvemen[s,and suggesled modifica[ions.
5. A review of both oDeraGonal and administrative records.
As Needed • Unscheduled inspections will be used at any time during[he course of t6e wn[ract to ensure lhe optimum
performance of uard force persomel and comyliance with all contracNal requirements
RFP—Unartned Security Guard Services
City of Orange
Apri12,2020 Lyons Secunry Service.lnc,PPO 11687
Exhibit A-Page 31 of 42
Open Ratings
Past Performance Ecalua6on
f 1. COMPpNY OYERVIEVl . . .. . . - . .. ... .... . . ... .
Past Periormance Evaluation
Primary Name: Lyons Security Sarvice Inc. Repori Date: 06-20-2016
Allernate Name: (none) Order Num6er 2960616
D-U-N-S:96-053-3974
Address: 2582 N Santiago Blvd
Orange,CA 92867
TelephoneNumber: 1 (714)407-4850
Company Iniormation
YealS artetl: 7962
Year of Current Cantrol:1996
Annual Sales: 1,827,954
7otal Employees: 95
SIC/Line oi Business: 7381/Deteclive and armored car
services
2. SUPPLIER PERFORMANCE RATINGS
The suppliers overell peAormance ra ing is an assessment ofp redicted performance.Ratings are on a scale Uom 0 to 100,where 100
represents the highest level of cusromer satisfaction.The SlGlevel benchmark indicates how the supplier's overall pedortnance rating
ranks In comparison against peers.
SIC/ulntlle
OverallPertarmancePa ing 95 00 Boltom Top
Overall,how satisfied do you feel about SIC: 7381/Delective antl
he performance of this company during armored car
his iransaciion?services
Detailed Pertormance Hatings
0 25 50 75 100
I I I I I
RELIABILIN:
How reliabiy do you think lhis company tollows ihrough an its 95
commitments?
COST:
How closely did your inal total cosis correspond o your 9
expectaiions at the 6eginning of he[ransaction?
OROEF ACCUHACY:
How well do you ihink the pmducUservice delivered matched your qb
ordarspacifications and quantiiy?
DELI VERVlTIM ELI NESS:
How satisfied do you feel about the timeliness o(the productlservice 9s
delivery?
OUALITY:
Howsatlsfeddoyou(eelaboutihequaliryottheproductlservice 95
provided by this company?
BUSINESS HELATIONS:
How easy do you hink this company is to do business with? qe
PERSONNEL:
How satisfied do you feel about ihe atlitude,courtesy,and e6
protessionalism of ihis company's staff?
CUSTOMERSUPPORT:
How satisfied do you feel aboul he wslomer suppoh you received q
from his company?
RESPONSIVENESS:
How responsive do you think Ihis company was to information gg
requesis,issues,or pro6lems that arose in ihe course of the
Iransaction?
Past Perfortnance Evaluation O Dun&Bradsireel,Inc. Page:1 of 2
Exhibit A-Page 32 of 42
pen Ratings
Past Performance Ecaluafion
Business Name: Lyons Security Service Inc.
D-U-N-S : 96-053 3974
Report Date : 06-20-2016
3.DISTRIBUTION OF;FEEDBACK
This suppiiets rntings were based in pah on survey feedback fram past customers.This chart provides a breakdown ot the survey
responses received from wsromere in ihe lasl 12 months.For each oi ihe survey questions,ihe responses,which were provided
on a O l0 10 scale,are categorized as'positive"(9 to 70),"neutral"(5 ro 8),or"negalive"(0 ro 4).All Cuslomer feetl6ack is
provided confidentially;individual reference responses are not disclosed.
The peaentages of responses failing into each calegory are shown below.
0 25 50 75 00
OVERALLPERFORMANCE
RELIABILTTY
COST o I 'P:
ORDERACCURACY
DELIVERYlfIMELINESS
QUALITY
BUSINESS RELATIONS
PERSONNEL
CUSTOMERSUPPORT
RESPONSIVENESS
Positive Feedback Q Nemral Feedback Negative Feedback
4. CUSTOMER HEFEftEMCE55UflVEYED
The most recent feedback abtalned on ihis suppiier came irom crompanies in ihe follawing intlustries.
SIC/Line of Business:
Total number of surve s com leted:B.
Note:The supplier ratings set forth above incorporate Ihe responses and pertormanca opinions of the surveyetl customer
references antl not those of Oun 8 8radstreet. Some reterences may not have provitletl retings for all pertormance
aspec s.
The report may not be reproduced in whole or part in any manner whatsoever.
Past Padormanca Evaluation m Dun&Bradsireet,Inc. Page:2 of 2
y:`j'
iti EPAqYf EN7 OF THE ARMY se8.TOTAL pRMy
E chibit A-Pa
PEASONN LCOMMANOALFJ(ANbq q Vi,a.' 2331-0450 J'0 i
q6PLYT0
n mmi TTENT ONOF
NOV tnbeY 16, 7.000
CombaE Support CareeY DSvision
Captain Victor Riley
AMC BuiZding (G2 Lobbyj
5001 Eisanhowaz Avenue
A).exandr.ia, Virginia 7.2333-OOD7
Dear Captain Riley:
upon my departura ae Directos of Security and Provost MardhaloPtheU,s. Army Materiel Command, I wish ta expreas myappreeiationforyourdedicationandcommitmenttoereellencethroughoucLhethreearidone-half ye2r period o£ our aaoeo±a len.Your expertioe and superi,or managerial akil2o were ineCrument zl inmaintalningasafeandsecureenvironmentattheHeadguarteraduringaveryturbulentperiod..
F+e Guard Force'Superviebr, you' were challeng=d claily withbalacingamyrizdofeompatingopesationaief-£icienoy, eecurity,and individuaZ emp oyee rlemanda, S am happy L•o YeporC that taithoutexceotionyouRatleLiedallrequirement.s in a timely an@ reaoluecmanriez. Your actiona were alo aye time2y, founded in nound oeturityphiloeophy, an@ conaietent with current command guidance. buringemergenciessndasaociatedplanning, I found y ur judgement, teamspixit, and willingness to lead highly commen@1ble. Your attenkiontociatailanciunwillingneaeeoaeeeptnothingbhortof »erfecLionfromyotirsubordinateoaretrulyadmizablequalities.
Ploase accepr my hearkieot congratulaL-ions anrl einoere
apprecintion for the fine work and eupport you and your staf:fprovided. Your performance ha set a truly eUperior ppeYAtionalseandardandonethabI •will cazry 'with me anQ vse to evaSunte theperformanoeoffuturesacurityforeesTauperviee.
Sincezely,
niuc-C r ti..-.. exvc a, coxovsk r
colonel, M3litaiy Police
m
c-oz
D
yyy
O
p woaan AeeyN04Pvyvi iz
Exhibit A-Page 34 of 42
P,E`qs U. S . Army Materiel Command
9PiP',P
F4,BQ
Certificate of Appreciation
awarded to
D fen ;ec ve S rvieer,.
L o s e A ity S v ce, Inc.
I
IN li COGNi'I•ION Qr TFIG OU'I'$TANDdNG SUPPORT YOU PROVIDED TO TI1
YJnited States Army lO Iateeiel Corr mand
AND 1'[i
002 llx. 1Martin Luti ei• ]Kiaag, r., oaiirnem a•tfa.tb
a,y ts, 2tioz
Q y,
fRAN WIid:YC R9'
MC rml6 fib lltRI.CCOR, AMC PAfJLJ.]CI!;RN
Pa 97 ONRICE OI I+;QUAT.OPPOIt'I'UNI'1'Y CIsNI'sRAT., USA
COINMANll[NG
Exlilbit A-Page 35 of 42
HSDC
x,..,w..._
fechnolo9YheIP n9PeaP e" A m175dwar.sreg.
Gme '
California Health and Human Services Agency Data Cenler
P.O. Box 168025
Sacramento, Califomia 95816 ' , '
916)739-7500.
May 26, 2005
Capitol Area Development Authority
1522 '14' 5treet
Sacramento, CA 958145958
SUBJECT: LYONS SECURITY
To Whom It Mey Concem:
I would like to take the op'portunity to express my appreciation for ihe outst2nding efforts
of Lyons Security: In our past contrad, Lyons provided fifteen security o cers at our
headquarters location in Sacramento.
From the CEO to the lowest ranking officer, Lyons practices excellence in everythina
they do. Timely replacement of afficers, reliable payroll, and proacfn e communications
with the client top the list of the many important areas for anysecurrty company, and
Lyons excels in each category.
I would highly recommend Lyons to any client looking for a reliable security company.
You may call me at 916-739-7537 if you haye any questions or if you need further
details.
Sincerely,
l.
MICHAELSNYDER
HHSDCSecurityAdministrator
E[ex
po
OoYa r PaAlo HNp G;fPomia Save Enargya',TOlcammoreaboutSaVingCnergy,VisitNeMH$Cwebsiteat tlo:t/wwvi.hhsdc(a.00v
Exhibit A-Page 36 of 42
i
Central Servites
ROSE(ILLE 'rchasing
2C05 Hilltop Circle
c n i F o R N i n Roseville,Califomla 95747-4704
May 29,2007
To Whom It May Concem:
I azn wiiting Lhis letter of'[efeience for Lyons Secu ity Service. They have provided
unazmed secu:iry guatds for the City of Roseville for approximately eight(8)yeazs.
Initially, as guazds a[our main library facility,the contract 6as expanded to include four
4)different City]ocations,for a cun ent conGact total of'appioximalely$300,000. Lyons
was the lowest responsive bidder in June 2001,with renewals in 2002 and 2003. They
were also the successful bidder ofour]ast security se vices bid in June 2004. The City
exercised the option of renewing the cont acts in 2005,2006 and 2007. As a result of the
2004 bid,Lyous is providing security services for Roseville Electric,Roseville
Coiporation Ya d, the Rosevilie Water T eamien[Plant,the Pleasant Grove Wastewate
Ireatment Plant, special events and emergency requiremenLs
Lyons Security Service has,done a contmendable job. Their guazds aze polite and eager
fo do whatever we ask of them. I have absolutely no complaints with the company. My
expetience has been mostfy with their Sacraznento office,specificalty Robin Cheatam.
Robin is one of the most accommodating individuals that I have dealt with in my 17-1/2
years with the City of Roseville. Considering the fact that I have administered over 200
convacts annually,this is quite a compliment for Robin. He is ex emely easy to do
business with and hag proactively addressed any[tilvg[hat could possibly become a
concem He'g definitel,y an asset lo Lyons Security. My expecience with the coiporate
staR'has been very positive also. I have found Lyoas Secmity Service to be customer
service oriented,an alatmingly raze athibute in today's businesses.
Since ely,
VicLy Carson
Buye[7Pucchasing
916)774-920•(916)774-5736 FAX•(9t 6)7745220 TDD NM1vw rosevilte.ca us
Eshibit A-Page 37 of 42
P O Box 9039
Salem.Or 97305
May Trucking Company
November8,2007
To Whom It May Concem:
This is a letter of recommendation pertaining to Lyons Seanity Senice Ine.
Lyons has pmvided security services to May Tcucking Company for the past five yeazs at our Woodland and
Yolo drop yards. \Ve have been vcry sa¢sfied with the sccvices hat Lyons has provided.
Sincerely,
fiN cA"!C E NLa-1',v—
U
Angela Forsythe
May Trucking Company
Regional Operations Manager
Exhibit A-Page 38 of 42
d .q
Rocklin Police Department
Mark J. Siemens, Chief of Police
4 4080 Rocklin Fioad
Rocklin, CA 95677
916) 625-5400
April is, 2009
Lyon's Security Sen2ce, Inc.
53'-o Power Inn Road B
Sacramento, CA. qsg2o
RE: Letter of Appreciation for Officer ftichard Garcia
On oq-o3-2009 in the early morning hours, two teams of Detectives from the Rocklin PoliceDzpartmentwerelool:ing for a suspect of a possible attempted homicide at an address patrolled byyourSecurityService, i6i P Street in Sacramento.
Officer Richard Garcia met Detective Farnilla and myself at this residence and assisted us rith accessandinformationregardingthecomplex. I lefr O cer Fichard Garcia vith information on thesuspect's vehicle we were ]ooking for and asked him to contact us if he saw the suspect or his vehicleduringhispatrolshifr. The Detectives were searching the area around the apartment complex£or thevehiclewhenwereceivedacal] from Officer Richatd Garcia,who had alreadp found the vehicle.
This act, sped up our Invesrigation,whicl sped up contact tivith the suspect, which sac:ed Detectives ateutsismorehourswehadanlicipa[ed for drafting, authorizing, and obtaining a Judges signature foraSearehWarrantontheapartment, the suspect's vehicle and the suspect himself.
Because Officer Richard Garcia notified us where this vehicle was, shortly after, detectives contacted
the suspect at his car, obtained voluntary permission to search the caz, the apartment as n ell as tal:ingphotographsofthesuspect. Many of the Detectives had already been up for ocer 3i hours at this time
w thout any sleep. Because of assisYance pro ded by Officer Richard Gazcia, this case was quicldybroughttoaclose.
I ish to thank Officer Richard Garcia and your company for the assistance in this case. Thank youveiynmch.
II t tive Chris Spurgeon Detective Sergeant S tt Horrillo
L' Z
fi
i6 397d SWUI, LZEZEBfi5iE FfT bi F,RG zi ai/ou
E ibit A-Page 39 of 42
h F QT
d.a.a.
r, :...:..,„.h:.a.
Echnol
t
o9Y helP Pcoplg•
t:ci=S.^W2..iy'-
Cx.cm
California Health and Human Services Agency Data Center
P.Q Boz 168025
Sacramento, Califomia 95816
916)739-7500
SUBJECT: LYONS SECURITY
To 1Nhom It May Concern:
I would like to take the opportunity to express my appreciation for the out5t2nding eRods
oF Lyons Security. In our past contract, Lyons provided frkeen security officers 2t our
headquarters location in Sacramento.
From the CEO to the lowest ranking officer, Lyons practices excellence in everythino
tney do. Timely reolacemenf of o cers, reliabie payroli, 2nd proactive communicatiors
with tne c(ieni top the list o(the mzny important areas for any security company, 2no
Lvons excelt in each cateoory.
i woule hiohly recommend Lyons to any dient looking ior 2 rslizble securiiy cor par y.
You may cal! ne at 916-739-7537 if you have any Guesiions or ir you neEd furthedetails
Sincerely, ,
v, I,F y_
iCHAcL SNYDcR
HSDC Securi!q P.dministr:or
fi2.i
OyLrz -
oTr L
Do Yocr?art L^h:el^+Ce;ifcmr-w'vs Er:uvTole_n mc;=2 GLY33`f.11r E 2:FY uSrt IM1E n•:$D(.'V.Eh JIc 2:.'^:6wtrx'.A.^.1^C G:^P:
E chibit A-Page 40 of 42
x-.
l 'f
r
CO'C.OV . :
Recreation & Pazk District
Park Services
2197 Chase Drive
Rancho Cordova CA 95670
March 8,2016
RE: Letter of Reference for I,yons Security Service
In 2009, Cordova Recreation and Park District contracted Lyons Security Service to provide two (2)
separate evening security patiols throughout all existing parks within the DistricL They were cesponsib(eforsecuringpazkentrygatesandallparkrestroomsintheeazlyeveninghoursaftersunset. In addition ropatrollingtheparks, Lyons 'Security provided uniformed guazds for special events at various CRPDfacilities. The account supervisor, Robin Cheatham, would respond professionally and courteouslywhenevertherewereneedstoaddresssecurityissues. He definitely would follow through on hiscommitments.
Should there be any further questions,please feel free to contact me at(916)363-0350.
Sincerely,
ov
eral . Dobbs,CGM
Pazk Services Superintendent
Exhibi[A-Page 4I of 42
i
i
J, w CITY OF HUNTINGTON BE 4CH
i
2000 MAIN STREET CALIFORNIA 92648
i
C COMMUNITY SERVICES DEPARTMENT
714) 536-5486
September 18, 2019
Nicholas Guidice
ELyon's Security Service, Inc
2582 North Santiago Blvd.
Orange, CA 92867
Deaz Mr. Cruidice,
On behalf of the Senior Center in Central Pazk and ihe Community Services Department, I would
like to sincerely thank ou for your excellent service for Dalora Clazk's memorial service on
4 Saturday, September 14 . We understand that the clienYs failure to book security services in a
P timely manner caused issues with the scheduling of your guards. Rather than force the
cancellation of this event, we are so appreciative of your willingness to collaborate and find a
sensible solution.
By accepting this client and stepping in to work this event yourself, you demonstrated the above
and beyond customer service that the Community Services Department strives to provide to our
customers through every interaction. The Clazk Family reported that they were very grateful for
your courtesy and kindness throughout the process, especially considering the sensitive nature of
1 this event.
Thank you for diffusing a stressful situation and helping us succeed in fulfilling our mission and
showing our customers the HB Way. We look forwazd to our continued partnership in the future.
Sincerely,
l'
Mazie 'ght
Director, Community Services Deparhnent .
c
Exhibit A-Page 42 of 42
Natalie Favela
From: Nicholas Guidice <nicholas@lyonssecurityinc.com>
Sent: Wednesday,April 15, 2020 8:59 AM
To: Natalie Favela
Subject:Re: Lyons Proposal for Park Security
New Year's Day
Martin Luther kingjr
Memorial Day
4th of July
Labor Day
Veterans Day
Thanksgiving
Christmas
Regards,
Nicholas Guidice, CPP
Risk Management& Business Development
Telephone:714-504-8969
Lyons Security Service, Inc.
PO Box 18955
Anaheim,CA 92817-5955
IMPORTANT NOTICE:
The information in this email (and any attachments hereto) is confidential and may be protected by legal privileges and
work product immunities. If you are not the intended recipient,you must not use or disseminate the information.
Receipt by anyone other than the intended recipient is not a waiver of any attorney-client or work product privilege. If
you have received this email in error, please immediately notify me by"Reply"command and permanently delete the
original and any copies or printouts thereof.Although this email and any attachments are believed to be free of any
virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility
of the recipient to ensure that it is virus free and no responsibility is accepted by Lyons Security Service, Inc. or its
su6sidiaries or affiliates eitherjointly or severelly,for any loss or damage arising in any way from its use.
On Apr 15, 2020, at 08:50, Natalie Favela <nfavela@cityoforange.org>wrote:
Hi Nick,
Can you please send us a list of the days you consider holidays?You didn't include them as part of your
proposal.
Thank you.
Natalie Favela
1
EXHIBIT "B"
PAYMENTSCHEDULE
Beneath this sheet.]
11
Compensation for LYONS SECURITY SERVICES, INC.
Park Security Services
Four-YearTerm
July 1, 2020 to June 30, 2024
Year 1: 7/2020 through 6/2021 Up to $110,000
Year 2: 7/2021 through 6/2022 Up to $110,000
Year 3: 7/2022 through 6/2023 Up to $110,000
Year 4: 7/2023 through 6/2024 Up to $110,000
Exhibit B
Page 1 of 1