HomeMy WebLinkAboutSR - RES-10793 - PART 2 PROPOSED FISCAL YEAR 2014-15 BUDGET & SEVEN YEAR CAPITAL IMPROVEMENT PROGRAM CiC of FY 15 Budget
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HUMAN RESOURCES
MISSION
To ensure quality customer service through responsible management of human resources and to
promote the safety and well-being of our employees, the workplace, and ultimately the community.
DEPARTMENT GOALS
1. Recruit, hire, and retain the most qualified employees within the organization.
2. Negotiate, implement, and administer labor contracts with all recognized bargaining units.
3. Administer classification, compensation, and employee benefit program.
4. Ensure compliance with locai, state, and federal employment laws.
5. Implement quality training and recognition programs to enhance and develop all employees.
6. Assist employees in maximizing their productivity in a safe, clean, and professional working
environment.
ACCOMPLISHMENTS FOR 2013-14
1. Assisted in the meet and confer labor contract negotiations process which yielded new multi-year
labor contracts (i.e., MOU's) for the Orange Management Association, Water Division Employees
Association, Orange Maintenance & Crafts Employees Association, Orange Municipal Emp�oyees
Association, and the City of Orange Police Association. Also assisted in the meet and confer process
with the Fire Management and Police Management bargaining groups. Prepared a new Top
Management Resolution for the unrepresented management employees.
2. Successful in negotiating a contract with a new workers compensation third party administrator.
3. Created new Employee Performance Evaluation systems for management and general employees.
4. Continued to analyze, propose and make necessary changes due to new Federal and state laws,
including Affordable Health Care Act, Public Employee Pension Reform Act (PEPRA), and Minimum
Wage.
5. Processed 28 City employee retirements in calendar year 2013.
6. Recruited for vacancies, where approved, and in calendar year 2013 hired or promoted 151 quality
employees by generating 51 Eligibility Lists, conducted 75 background investigations, and received
8,770 employment applications. 13,532 Job Interest Cards were submitted by job-seekers to the
City's on-line hiring site.
7. Completed Plan Year 2014 Insurance Open Enrollment period by processing insurance changes for
202 City employees.
8. Processes and conducted orientation for 80 new and returning employees for Community Service's
2013 Aquatic and Recreation programs.
9. Administered employee training workshops through the OC Consortium; participated in Team
Orange; coordinated Orange Leadership Academy; conducted Employee Retirement Workshop, and
Health and Fitness Program, and, advised departments on special trainings and employee
development.
10. Reviewed the City's eight (8) employee fringe benefit insurance contracts for the 2014 plan year.
Negotiated a 5% decrease in the Delta Dental insurance premiums for 2014.
11. Coordinated the City's Volunteer Program, processing 181 volunteers in CY 2013.
12. Partnered with managers providing advice and direction on grievances, disciplinary actions,
organizational changes, and employee/labor relations issues.
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13. Administered the grant funded employee Trip Reduction Program. Conducted the mandated
employee ridership survey; results of which show the City successfully attained the region's Average
Vehicle Ridership goal again; coordinated the offering of a new TRP incentive, the Corporate Pass
Program to Metrolink riders; and, conducted the Employee/Retiree Rideshare/Health Fair on
September 26, 2013.
14. Recognized 75 employees in calendar year 2013 through the City's Service Award Recognition
Program.
15. Judiciously administered Unemployment Insurance claims against the City.
16. Conducted 10 safety training/regulation workshops in calendar year 2013, with an average class size
of 40 employees. Updated safety video library. Coordinated Safety Committee Meetings.
17. Conducted annual safety audit and inspection of the City's Water Plant and Corporate Yard.
18. Investigated and settled 45 property damage claims recovering approximately $200,000 from
property insurance and damaged vehicle claims.
19. Conducted field audit of Worker's Compensation administrator and claim files.
20. Obtained an actuarial report on both liability and workers compensation funds.
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HUMAN RESOURCES I PERSONNEL ADMINISTRATION
PROGRAM DESCRIPTION
Personnel Administration is responsible for contract negotiations and administration,job classification and
compensation, employee training and development, Federal and state employment law legal compliance,
disciplinary actions, and the processing of all human resource matters related to employment, recruitment
and selection, and benefits administration.
SERVICE OBJECTIVES
1. Establish all hiring policies and practices and provide a process for all hiring departments to recruit,
select, and retain qualified empioyees.
2. Establish and maintain job classification and compensation programs commensurate with the
strategic plan of the City.
3. Administer and review the various benefit programs and plans including all retirement, medical,
dental, vision, life, and long-term disability insurance plans.
4. Meet and confer with employee organizations to resolve labor issues related to the wages, hours, and
working conditions within the City.
5. Ensure compliance with local, state, and federal laws that may impact the workforce.
6. Assist with the process of resolving employee grievance and disciplinary issues within the workplace.
7. Develop and implement training programs to address issues related to employee management and
development throughout the year.
8. Recognize long-term employees and their dedication and contributions to the City through the
"Employee Service Award Program".
9. Comply with Regional Emission Reduction goals through administration of the City's Trip
Reduction/Rideshare Program.
WORK PLAN FOR 2014-15
1. Continue to analyze, propose revisions and enact change due to Federal and state laws, including
the Affordable Health Care Act, Public Employee Pension Reform Act, and state minimum wage
increases through June 2015. [4e]
2. Continue to recruit for critical vacancies where approved and hire quality employees to provide the
highest levels of service to our community through June 2015. [4e]
3. Labor contracts expire June 30, 2015, therefore, will conduct meet and confer process, as directed for
all eight (8) City bargaining groups, including the four (4) non-safety labor groups of OMA, OMEA,
WDEA and OMCEA and the four (4) safety groups of Fire Association, Fire Management, Police,
Police Management, and prepare related LOU's and MOU's by June 30, 2015. [4e]
4. Prepare new salary resolution for Top Management employees by June 2015. [1 a]
5. Organize and conduct the annual Employee Rideshare/Health Fair, and Employee Open Enrollment
period by November 30, 2014. [3e]
6. Conduct recruitments for City's summer recreation programs, and conduct orientation program for
Community Services by May 31, 2015. [4e]
7. Review contracts and competitive bids for the City's eight (8) employee fringe benefit insurance
programs for the 2015 benefit year by December 31, 2014. [4e]
8. Continue to coordinate and expand the City's Volunteer Program through June 2015. [4e]
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9. Partner with City departments to provide advice and direction on grievances, disciplinary actions,
organizational changes, and any employee/labor issues through June 2015. [1 a]
10. Recognize long-term City employees through the "Employee Service Award" program through June
2015. [1 a]
11. Continue to judiciously administer Unemployment Insurance claims against the City for separated
employees through June 2015. [2b]
12. Generate periodic reports on vacant and frozen positions including associated cost savings through
June 2015. [4e]
13. Administer the City's grant funded Trip Reduction Program, complete the annual employee
transportation survey, and annual report in an effort to meet region's air quality mandates by June 30,
2015. [3eJ
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HUMAN RESOURCES I RISK MANAGEMENT
PROGRAM DESCRIPTION
The four major programs in Risk Management are: 1) Insurance, 2) Workers Compensation Benefits, 3)
Safety Management, and 4) Ciaims Administration. These programs address State and Federal
regulations, including OSHA safety laws, labor codes, and Workers Compensation; and they protect and
preserve the City's assets, reduce accidents, increase safety awareness, improve communication,
provide training, and deliver benefits to employees.
SERVICE OBJECTIVES
1. Provide comprehensive Risk Management services to all City departments.
2. Continually develop our programs to meet or exceed state and Federal regulations.
3. Provide education and training to our employees.
4. Reduce accidents and liability exposure to the City.
5. Conduct ongoing risk assessments of all City facilities and locations as well as all new Capital
Improvement Projects.
6. Coordinate actuarial studies for both Workers' Compensation and general liability funding.
7. Provide recommendations and expertise in the areas of insurance, loss control, and ciaims
management.
8. Provide ongoing investigations and settlements on claims filed against the City.
9. Maintain all related documents, files, logs, and databases.
10. Play an active role in the insurance pool group (CIPA).
11. Oversee claims processing by third party Workers' Compensation administrator.
WORK PLAN FOR 2014-15
1. Conduct annual safety audit and inspections of City locations and facilities that have a high
concentration of City employees and/or high property values through June 2015. [2d]
2. Provide safety training on regulations and programs to prevent injuries and reduce liability to the City
through June 2015. [1 a]
3. Conduct field audit of Workers'Compensation administrator and claim files by November 2014. [2d]
4. Obtain an actuarial report on both liability and Workers'Compensation fund by September 2014. [2d]
5. Conduct several City-wide Safety Committee meetings by June 2015. [1 a)
6. Scan property damage claim files for FY14 by December 2015. [2d]
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HUMAN RESOURCES I SELF INSURANCE - EMPLOYEE BENEFITS
PROGRAM DESCRIPTION
This program provides for payment of dental insurance and unemployment claims. Outside
administration of dental claims is also provided under this program. General administration and goals of
the program are listed under the Personnel Administration description.
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INFORMATION TECHNOLOGY
MISSION
To effectively support City departments in the state-of-the-art creation, modification, transmittal, storage,
retrieval and collection of data resources and other information critical to efficient City operations.
DEPARTMENT GOALS
1. Investigate, implement and maintain reliable information systems that help improve the City's product
and service delivery.
2. Provide Orange residents, business owners and interested outside companies and individuals with
accurate and accessible public information.
3. improve and enhance network communications within and between City departments and City
employees.
4. Help City employees better understand and make use of the City's investment in technological
resources.
ACCOMPLISHMENTS FOR 2013-14
1. Monitored vendor compliance with the terms of the IT outsourcing agreement on a monthly basis.
2. Completed the installation of new data switching devices at the Police Department.
3. Replaced network core infrastructure that reached end of life.
4. Continued to migrate data and applications that reside on individual servers to the virtual server
environment.
5. Completed a PC refresh by replacing approximately 150 PC's throughout the City.
6. Completed the evaluation of the relicensing options for the Microsoft Enterprise Licensing Agreement.
7. Began the design of the Audio/Video and Production Upgrades for the City Council Chambers.
8. Replaced the recording technology used for City Council and other board meetings.
9. Selected a vendor and began installation of an In-Car Video system for Police Department safety
vehicles.
10. Selected a vendor and completed installation of Mobile Data Computers (MDC's) for ali Police and
Fire safety vehicles.
11. Evaluated and selected the preferred alternatives to increasing the bandwidth to remote City facilities
that are not currently on the City's fiber network.
12. Prepared an RFP for the Voice Over Internet Protocol (VoIP) systems to replace the City's existing
end-of-life telephone system.
13. Completed a redesign of the data back-up system in the Data Center at the Civic Center to create a
more efficient back-up operation.
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INFORMATION TECHNOLOGY I SERVICES & OPERATION
PROGRAM DESCRIPTION
The Information Management Services program assists City departments with the City's various data
development, coltection and retrieval systems. The program provides technical support to the City's
computer network, mainframe and minicomputer assets, personal computers and printers, the specialized
technologies of specific City departments (imaging systems, records management and dispatch systems,
library automation systems and more), and software associated with each operation. The program
includes the provision of thorough training to each employee regarding his or her data needs.
SERVICE OBJECTIVES
1. Maintain current service level of responding to all City calis for after-hours emergency Information
Technology(IT)support within 30 minutes.
2. Conduct weekly meetings between the Assistant City Manager (the City's IT contract administrator)
and the Account Manager for the IT outsourcing vendor to thoroughly review the status of the City's
IT operations and assets.
3. Maintain current service level of responding to all City employee desktop computer problem requests
within four hours.
4. Provide thorough training for all interested City staff on the use of the City's software, systems and
networks.
5. Maintain and continue to enhance the City's website to ensure that it is an effective communication
tool to the residents and businesses of Orange.
6. Continue to evaluate technology resources in the marketplace to determine appropriate technology
upgrades to ensure City business needs are being met.
WORK PLAN FOR 2014-15
1. Upgrade the audio/video equipment and functionality for the City Council Chambers by January 2015.
[2d, 4c]
2. Upgrade the cabling throughout the Civic Center by October 2014. [4c]
3. Issue an RFP, select a vendor and install a Voice Over Internet Protocol (VoIP) telephone system to
replace the existing 25-year old telephone system by June 2015. [4c]
4. Continue to implement the PC refresh program by replacing approximately 150 PC's by June 2015.
[4c]
5. Implement a new Microsoft Enterprise Licensing Agreement by September 2014. [4c]
6. Implement Windows 8 and Office 2013 through the network by November 2014. [4cj
7. Implement Sharepoint as a means to improve data sharing and document management by October
2014. [4c]
8. Complete projects that increase bandwidth to remote sites not currentiy on the City's fiber network
such as fire stations, branch libraries, and park sites by June 2015.
9. Evaluate opportunities to expand Geographic information Systems (GIS) functionality across City
operations by June 2015. [4c]
10. Evaluate the options for expansion of data storage capabilities by June 2015. [4c]
11. Assist in the evaluation and implementation of a new fuel management system by March 2015. [4c]
12. Continue to evaluate methods to consolidate permitting applications through City operations by June
2015. [4c]
13. Continue to evaluate opportunities to expand e-commerce, customer relations management (CRM)
and other improvements to accessibility of City services on the City's website through June 2015. [4c]
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LIBRARY SERVICES
MISSION
To welcome and support all people in their enjoyment of reading and pursuit of lifelong learning, to
preserve local history, and to provide equal access to information, ideas and knowledge through books,
programs and technology.
DEPARTMENT GOALS
1. Provide centralized information, resources, and staff to serve the community to meet their information
and literacy needs. Also, to provide library cardholders timely and convenient electronic access to the
library's catalog, website, and databases.
2. Provide cultural and educational programs for children, teens, and adults.
3. Provide books, magazines, CDs, DVDs, and other materials for library cardholders to borrow, free of
charge. Also, to collect, preserve, and promote a variety of materials documenting the City's history.
4. Provide friendly and welcoming library facilities for the community to enjoy.
5. Promote collaborations with community groups and educational institutions to enhance sharing of
information and/or resources. Encourage and facilitate community partnerships to raise financial
support for library facilities, materials, services, and programs.
ACCOMPLISHMENTS FOR 2013-14
1. Partnered with Orange Police Department's (OPD's) Gang Reduction and Intervention Partnership
(G.R.I.P.) program to incorporate resources from the library into the program to help targeted OUSD
students stay out of gangs and succeed in school.
2. Collaborated with the Orange Public Library Foundation and implemented several grant programs,
including "S.T.E.A.M. for Teens" and the Klein Family "eBooks Program Youth and Teens @ Orange
Public Librar�' (ePYT @ OPL)program.
3. Nominated for the 2014 National Medal for Museum and Library Service by U.S. Representative
Loretta Sanchez(CA-46).
4. Partnered with the local business community on the "Show Your Orange Public Library Card and
Save" program, where businesses give discounts to customers who show their OPL card at time of
purchase.
5. Coordinated volunteer training and procedures to increase volunteer service across all areas of the
library.
6. Planned and presented Library Staff Development Day, which focused upon "Navigating Your Way
Through Difficult Situations".
7. Implemented a Read-to-Me, early literacy component to the Children's Summer Reading Club,
specifically designed for babies and toddlers.
8. Enhanced the local history website to promote current local history donations and highlight local
history news.
9. Developed digital local history guides featuring topics of interest to facilitate easier use of the local
history collection by the public, staff, and volunteers.
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LIBRARY SERVICES I LIBRARY ADMINISTRATION
PROGRAM DESCRIPTION
Library Administration provides planning, direction, control, and ongoing evaluation of the Library
Services Department; seeks and administers library-related grants; and oversees library building
maintenance, remodeling and renovations. Library Administration also coordinates the volunteer program
and serves as liaison to the Library Board of Trustees, the Library Foundation, the Friends of the Library,
and other community support groups.
SERVICE OBJECTIVES
1. Communicate the library's vision, mission and goals to the community via services and facilities.
2. Work with the Library Board of Trustees in the performance of its duties and responsibilities and
through the preparation, distribution, and posting of agendas and recording of all Board meetings.
3. Maintain and strengthen relationships and communications among and between the library's primary
groups—Trustees, staff, Foundation, Friends, City management, and City Council.
4. Work with the City of Orange Public Library Foundation and other groups to strengthen public/private
partnerships to provide contributions for library facilities, programs, and services.
5. Implement organizational development, team building, and staff training activities through staff
meetings, task forces, ad-hoc committees, employee recognition activities, and in-service training.
6. Maintain the appearance and condition of the library facilities, furnishings and equipment.
7. Recruit, place and oversee volunteers to enhance services.
WORK PLAN FOR 2014-15
1. Continue community partnerships, as wel� as ongoing collaboration with the three library support
groups, to identify opportunities for funding, programs, and services, by September 2014. [3e]
2. Continue to evaluate current staffing and resources to ensure that critical service areas are covered
under the Library Service Delivery Model for expanded hours, by December 2014. [4b]
3. Update and improve the Employee Appreciation Program, by January 2015. [4d]
4. Coordinate volunteer training and procedures and focus upon increasing recruitment of Technology,
Local History, Reach Out and Read, and Lending Services volunteers, by April 2015. [4b]
5. Continue to train, mentor, and prepare staff for leadership roles as part of the library's succession
plan, by June 2015. [4d]
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LIBRARY SERVICES I TECHNOLOGY & SUPPORT SERVICES
PROGRAM DESCRIPTION
The Technology& Support Services Division orders, receives, catalogs and processes all library material.
it is responsible for maintaining a quality catalog database that provides access to library materials from
within the library facilities or online from home, school or office. Maintaining the automated library system,
the automated Internet sign-up system, public-access computers at all libraries, wireless access at all
libraries, and information presented on the library's web page are all part of this program. In addition,
maintaining, planning and helping to implement new developments to the library's computer network
infrastructure, equipment and software are also included.
SERVICE OBJECTIVES
1. Order, catalog and process purchased and donated materials in an efficient manner.
2. Provide total access to library collections, including electronic resources through the Internet.
3. Coordinate implementation and maintenance of the library's network infrastructure, equipment and
software with the City's contracted computer services staff.
4. Plan and present technology literacy training for staff.
5. Coordinate and maintain the library's web pages.
WORK PLAN FOR 2014-15
1. Transition library staff that are using the SirsiDynix Workflows client in the classic mode to the Java
mode, and provide training as necessary in order to utilize upgraded software features, by October
2014. [4c]
2. Collaborate with Lending Services staff to implement an electronic Welcome Letter to introduce our
many services to new library patrons and provide training for staff, by January 2015. (4c]
3. Explore ways in which technology can increase the efficiency and effectiveness of the Department,
such as using mobile applications and using Collection HQ to improve the collection development
process, by June 2015. [4c]
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LIBRARY SERVICES I LENDING SERVICES
PROGRAM DESCRIPTION
The Lending Services Division provides public services including new library card registrations, checkout
and check-in of library materials, and collection of fines and fees at Orange's public libraries. In addition,
Lending Services staff members sort and re-shelve returned library materials, oversee library borrowers'
accounts, and coordinate the services of a collection agency. This division also manages the routine
mechanical operations of the Automated Materials Handling System (AMHS) and self-checkout
machines.
SERVICE OBJECTIVES
1. Provide control of materials on loan to the public by checking materials in and out, shelving materials
in good order, and collecting fines and fees owed to Orange Public Library.
2. Provide library card registration to new library users.
3. Sort and re-shelve returned library materials promptly to ensure ready public access to them.
4. Assist in maintaining prompt, problem-free operation of self-checkout, automated check-in and sorting
activities to optimize use of technology to facilitate library use and manage operational costs.
WORK PLAN FOR 2014-15
1. Create a training manual for staff to use with year-round Lending Services volunteers, by August
2014. [4d]
2. Create an electronic Welcome Letter for new library patrons highlighting popular library services, by
January 2015. [4c]
3. Create a "Rate Your Library" survey to gather patron feedback in order to provide better customer
service, by June 2015. [4a]
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LIBRARY SERVICES � ADULT & BRANCH SERVICES
PROGRAM DESCRIPTION
The Adult & Branch Services Division provides access to library materials and technology in various
formats for adults and also provides programming, in order to educate, enrich, entertain and inform adults
in the City of Orange. A History Center with specialized staff and collections provides preservation of, and
public access to, Orange's unique and important heritage at the Orange Public Library & History Center.
The Adult& Branch Services Division also oversees the Taft and EI Modena Branch Libraries.
SERVICE OBJECTIVES
1. Provide basic reference services for adults at the Orange Public Library& History Center, Taft and EI
Modena Branch Libraries.
2. Maintain a print, digital and audio-visual col�ection that provides leisure reading, listening and viewing
materials; includes popular non-fiction; and supports the local educational curriculum to the
community college level.
3. Provide enriched library services to adults, including bibliographic and computer instruction, reader's
advisory service, and local history assistance.
4. Facilitate public online access to information through subscription databases and public Internet
resources.
5. Provide cultural, educational, and informational programs for the community.
6. Promote awareness of, and access to, �ocal history by collecting and preserving print and non-print
materials relating to Orange's past.
WORK PLAN FOR 2014-15
1. Partner with the California Center of the Book to provide programs based on their Book Club in a Box,
by August 2014. (3e]
2. Enhance and improve the adult services section of the library website to make it more user friendly,
by December 2014. [4c]
3. Expand the Show Your Orange Public Library Card and Save program by 15%, by March 2015. [3e]
4. Conduct a program specifically for veterans on how to market themselves to get jobs, by June 2015.
[4b]
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LIBRARY SERVICES I CHILDREN'S & TEEN SERVICES
PROGRAM DESCRIPTION
The Children's & Teen Services Division provides access to library materials and technology in various
formats, as well as programming, in order to educate, enrich, entertain and inform children, teens, and
their families. This division includes the Children's and Teen Homework Centers, staffed by volunteers.
SERVICE OBJECTIVES
1. Provide basic reference services in the Children's & Teen Division of the Orange Public Library &
History Center.
2. Provide enriched library services to children, teens and families, including bib�iographic and computer
instruction, reader's advisory service, class visits, school visits, and after-school homework
assistance to children in grades 1 -6 and teens in grades 7- 12.
3. Provide popular reading materials for children and teens, as well as materials to assist them with
homework assignments.
4. Facilitate online access to information through subscription databases and public Internet resources
for children and teens.
5. Provide cultural, educational, and informational children's and teen programs for the community.
WORK PLAN FOR 2014-15
1. Implement Early Childhood Development training from Early Learning for Families 2.0 Workshop
training for library staff in the Children's and Teen Services Division, by October 2014. [4e]
2. Expand partnership with Orange Police DepartmenYs (OPD's) Gang Reduction and Intervention
Partnership (G.R.I.P.) program to incorporate resources from the library into the program to help
targeted OUSD students stay out of gangs and succeed in school, by March 2015. [3e]
3. Construct a bibliographic instruction program for teens on how to succeed in college by adding short
instruction discussions to monthly teen programs, by April 2015. [3b]
4. Increase tween (ages 9-12) programming by creating a survey that asks tweens what types of library
programs they want, by June 2015. [4a]
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FIRE DEPARTMENT
MISSION
The mission of the Orange City Fire Department is to prevent or minimize the loss of life, damage to the
environment, and loss of property from the adverse affects of fire, medical emergencies, and hazardous
conditions.
DEPARTMENT GOALS
1. Provide exceptional customer service.
2. Rapidly respond to and aggressively intervene to mitigate all emergencies.
3. Maintain facilities, apparatus and equipment in a constant state of readiness.
4. Assure that ali personnel receive comprehensive training, consistent with the highest professional
standards of the fire service.
5. Efficiently use public funds while providing effective utilization of resources for maximum benefit.
6. Provide fire prevention, code enforcement and hazardous materials regulatory programs that assure
a high level of public safety.
7. Deliver quality public education programs that address fire and life safety issues present in the
community.
8. Coordinate emergency service activities to assist City departments and the public in preparing for a
disaster.
9. Furnish personnel with equipment, clothing and other measures to ensure their safety and maximize
performance capabilities.
10. Locate and apply for government and private grant programs to provide supplemental funding for new
and existing Fire Department programs.
ACCOMPLISHMENTS FOR 2013-14
1. Responded to a total of 12,520 incidents during 2013.
2. Completed 6,967 fire and life safety inspections of commercial and public facilities.
3. Conducted 71 fire cause and origin investigations, 18 formal arson investigation cases.
4. Processed 370 building and development plans to assure the safety of newly constructed buildings.
5. Delivered 86 public education programs.
6. Improved communication and feedback to/from the community through the"Annual Report", customer
satisfaction surveys, citizen recognition program.
7. Developed curriculum, trained and equipped all suppression personnel for Active Shooter Incidents.
8. Provided advanced technicai rescue classes, ICS, terrorism and wildland courses to over 30
personnel, which was funded through Federal UASI grant monies.
9. Implemented electronic EMS procedures, training database and plan review.
10. Updated the Fire Department Operations Center (DOC) at Fire HQ and completed the placement of
fuel tanks and emergency power at fire stations.
11. Completion of fiscal and program analysis of EMS program, inciusive of BLS/ALS/Transportation
services.
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FIRE DEPARTMENT I FIRE CHIEF
PROGRAM DESCRIPTION
The Office of the Fire Chief provides overall management of the fire protection and life safety resources
necessary to maintain an effective level of service to the community. Program emphasis is organizational
vision and planning and providing direction for the administrative, prevention, training, paramedic, rescue
and fire suppression functions of the Fire Department.
SERVICE OBJECTIVES
1. Provide staff assistance to the City Council and City Manager as required and perform as an effective
member of the City Manager's executive management team.
2. Serve as a strong advocate for fire and life safety issues relating to citizens, businesses and visitors
to the City of Orange.
3. Manage the fiscal, physical and human resources of the Fire Department and assure the appropriate
allocation and best utilization of those resources.
4. Guide the development of plans, policies and procedures required for the effective delivery of high
quality customer service within the current City setting as well as annexation areas and new
development.
5. Provide for firefighter safety through practices, procedures, equipment and safety clothing.
6. Maintain a collaborative working relationship with labor organizations to assure the Department
services are optimal and employees are supported in an appropriate work environment.
7. Review and analyze Fire Department practices, procedures and equipment to assure excellent
service is provided to Department customers.
8. Proactively guide grant application processes to create the highest possibility of grant awards.
9. Develop and maintain close working relationships with other City departments, neighboring fire
departments and allied organizations.
10. Improve communication with the public and other city departments.
WORK PLAN FOR 2014-15
1. Maintain the highest possible level of service within the approved budget (Ongoing). [1a]
2. Continue to monitor trends throughout the department to improve efficiency and effectiveness and
identify cost-saving opportunities (Ongoing). [2a]
3. Continue to communicate and implement Fire Department vision statement, values and goals for
2014-2015. Specific goals for each division are outlined separately. [2a]
4. Maintain effective and positive working relationships with employees and labor groups (Ongoing). [4e]
5. Improve communications throughout the Fire Department. Visit all personnel at least once a year to
disseminate information and listen to concerns. Manage the Emergency and General Operations
policy project with the goal of having new policies and procedures completed by June 2015. Revise
the current website, use technology to disseminate and archive communication (Ongoing). [4c]
6. Develop future leaders within the department through training, mentoring, and work-related
assignments (Ongoing). [4e]
7. Develop a Fire Department"Standards of Cover"document and a"Strategic Plan".[2a]
8. Implementation of direction relative to fiscal and program analysis of EMS program, inclusive of
BLS/ALS/Transportation services. [1 a]
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FIRE DEPARTMENT I ADMINISTRATION
PROGRAM DESCRIPTION
The Fire Administration program provides the development, coordination, control and management of the
Fire Department fiscal resources. The program provides other administrative functions including:
personnel, workers' compensation, payroll, policy and procedure development, facility, and apparatus and
equipment management. The Fire Administration program is managed by the Services Deputy Chief as
directed by the Fire Chief.
SERVICE OBJECTIVES
1. Provide administrative staff assistance to the Fire Chief as directed.
2. Provide timely acquisition, delivery, and documentation of supplies, services, repairs and other
activities needed for the day-to-day operations of the Fire Department.
3. Provide grant research, application, and administration.
4. Administer the Fire Department workers' compensation issues.
5. Strive to control program costs through management techniques, while maintaining efficiency.
6. Respond to special studies and information requests.
7. Coordinate the Fire Department's website.
8. Provide Fire Department liaison to other City Departments and County agencies.
9. Provide oversight of the Fire DepartmenYs record management system.
10. Administer the Fire Department Emergency Services programs, provides direction for future
programs,facilities, and supplies.
WORK PLAN FOR 2014-15
1. Conduct inspections of all personnel, apparatus, and facilities to ensure compliance with applicabie
rules, regulations and industry standards by October 2014. [1 a]
2. Continue to utilize varying media and social media to reach out to the citizens and businesses of
Orange [1 e]
3. Pursue all reimbursement due to the City from mutual aid activity(Strike Team Reimbursement). [1 a]
4. Pursue all grant opportunities available to the Fire DepartmenYs mission and administer all awarded
programs (Ongoing). [1 a]
5. Search out opportunities for increased efficiency and improved service levels in all Fire Department
operations. [1 a]
6. improve wireless connectivity at all Fire Stations by July of 2015. [1 b]
7. Improve feedback to employees through comprehensive Performance Appraisal evaluations. [4e]
8. Plan, coordinate, and secure funding for a new apparatus bay at Fire Station 2, by July of 2015. [1 b]
9. Plan, develop and implement a signal preemption program throughout the city. [1 b]
10. Examine Worker's Compensation program and determine improvements to prevent and mitigate
injuries and streamline the treatment of employees. [1 a]
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FIRE DEPARTMENT I PREVENTION
PROGRAM DESCRIPTION
The Fire Prevention program is charged with the responsibility of decreasing the potential for occurrence
of fire, loss of life or personal injury due to fire, explosion or other hazardous conditions. This is
accomplished through fire and life safety code inspections, code enforcement processes under the
authority of City ordinances and State law, public education programs for residents and organizations in
the community, and fire cause/arson investigation policies and procedures. The Fire Prevention program
is managed by the Services Division Chief under the direction of the Fire Chief.
SERVICE OBJECTIVES
1. Provide administrative staff assistance to the Fire Chief as directed.
2. Monitor, assist, and maintain database for the fire suppression inspection program. This is a citywide
suppression company inspection process for commercial and industrial occupancies.
3. Conduct mandatory annual high-rise building inspection reports. Submit 24 annual inspection reports
to the California State Fire Marshal.
4. Conduct state-mandated jail inspections and forward reports to the California State Fire Marshal and
the California Department of Corrections.
5. Present Fire Prevention training sessions to Fire Suppression personnel addressing topics such as
code enforcement pertaining to business inspections, hazardous materials inspections, fire
investigations, scene management, and wildland interface/fuel modification codes.
6. Provide fire and life safety recommendations through plan review and inspection of hazardous
occupancies, new construction, underground tanks, wildland interface fuel management design,
hospitals, schools, state licensed care facilities and specialized fire and life safety activities.
7. Maintain the mandated hazardous materials program as required by State and Federal law.
8. Provide hazardous materials information for fire suppression companies to use in emergency
situations.
9. Conduct the Weed Abatement Program as required by City ordinance.
10. Manage the Fuel Modification reporting requirements for homes in the wildland interface.
11. Investigate promptly the cause, origin and circumstances of each and every fire involving loss of life
or injury to person, or destruction or damage to property.
WORK PLAN FOR 2014-15
1. Provide a Fire Prevention Section self-assessment to include a gathering of all existing general
orders, guidelines and procedures; identification of any gaps or deficiencies in existing documents;
creation of new general orders, guidelines and procedures where necessary; implementation of the
new documents; and initiation of a quality control program by January 2016. [2a]
2. Research and develop an electronic plan review program in collaboration with the Community
Development Department by January 2015. [4c]
3. Continue to execute the next phase of the Hazardous Materials E-Submit grant which fulfills the
electronic hazardous materials disclosure submittal requirement of Assembly Bill 2286. [4c]
4. Assess and reassign duties; identify potential opportunities to increase work-process and
technological efficiencies, implementing where possible to leverage staffing by January 2015. [1 aJ
5. Develop and implement a new arson investigation model by January 2015. [1 a]
6. Assign and train a new Deputy Fire Marshal by October 2014. [1 a]
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7. Conduct a benefit analysis to determine the feasibility of hiring an in-house Plan Check Specialist, or
to continue to contract for this service; in an effort to improve efficiency and customer service, by
June 2015. [1a, 1d]
8. Prepare a report, for the City Council, on whether the sale of State Safety Approved fireworks by non-
profit organizations, should be allowed in the City of Orange by August 2014. [1 e]
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FIRE DEPARTMENT I EMERGENCY MEDICAL TRANSPORTATION
PROGRAM DESCRIPTION
The Emergency Medical Transportation Program provides ambulance transportation from the scene of a
medical emergency to a hospital. Personnel assigned to the Rescue Ambulances are"Dual-Function." In
addition to providing medical service, they respond to structure fires and other life/property threatening
incidents in the community.
SERVICE OBJECTIVES
1. Provide highly professional and courteous emergency medical transportation 100% of the time.
2. Maintain the budget for Emergency Medical Transportation Program in a fiscally responsible manner.
3. Reduce morbidity and mortality from citizens experiencing medical emergencies.
WORK PLAN FOR 2014-15
1. Investigate and deploy services that ensure the security and the accountability for controlled
medications (Ongoing). [1 b]
2. implement an electronic medical supply accountability system by July 2015.[1a]
3. Analyze, monitor and update electronic reporting and billing processes and procedures by January
2015. [1 a]
4. Evaluate the need for an additional rescue ambulance and determine implementation criteria by July
2015. [1 a]
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FIRE DEPARTMENT I FIRE OPERATIONS
PROGRAM DESCRIPTION
The Fire Operations program coordinates with the Police Department to form an "all risk" emergency
response system. The Fire Operations program is tasked with responding to, and mitigating fire, medical,
physical rescue, explosion, and hazardous condition emergencies. This program also conducts annual
fire safety inspections, public education, fire training, and station, apparatus, and equipment
maintenance. This program is administered from eight fire stations located throughout the community.
SERVICE OBJECTIVES
1. Maintain appropriate staffing levels to provide emergency services to the public.
2. Manage the budget for Fire Operations in a fiscally responsible manner.
3. Provide the apparatus, equipment, and supplies needed to handle emergency responses.
4. Provide and utilize automatic and mutual aid agreements to/from surrounding communities in
accordance with state and local agreements.
5. Provide public education programs that will help prevent emergencies and enhance the quality of life
in the community.
6. Provide the safest working environment possible for all personnel.
7. Provide quality improvement reviews for operational effectiveness.
8. Conduct annual pump/ladder/equipment tests for all apparatus.
9. Continue with Post Incident Analysis of alI command incidents and multi-victim incidents.
10. Provide fire inspections and fire prevention programs to prevent emergencies in the community.
WORK PLAN FOR 2014-15
1. Continue to provide in-service training for department personnel through June 2015. [1a]
2. Monitor and refine the CAD Move-Up Module (MUM)for fire station coverage with Metro Net Dispatch
by August 2014. [1 c]
3. Inspect all fire stations, grounds, and apparatus by October 2014. [1 b]
4. Analyze, monitor, and make adjustments to response times by December 2014. [1a]
5. Update automatic aid response agreements with neighboring agencies through June 2015. [1c]
6. Develop, identify, and update target hazards and preplans by June 2015. [1 a]
7. Provide safety equipment and additional training to field personnel for active shooter incidents (ASI)
by August 2014. [1 a]
8. Implement, monitor, and fine tune automatic vehicle location (AVL)closest unit dispatching by August
2014. [1a]
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FIRE DEPARTMENT I PARAMEDICS
PROGRAM DESCRIPTION
The Paramedic Program provides Advanced Life Support (ALS) treatment capabilities to the community.
The program provides an extension of the Base Station Hospital's emergency services into the field. The
program also provides resources for response to emergencies such as fires and other life or property
threatening incidents.
SERVICE OBJECTIVES
1. Provide ALS treatment in accordance with various protocols and requirements designated by County
and State Emergency Medical Service (EMS)Agencies.
2. Maintain the budget for Paramedics in a fiscally responsible manner.
3. Maintain documentation of current appropriate licenses or certifications for all personnel assigned to
the Paramedic Program as required by law.
4. Continue EMS Education and skills maintenance training programs for advanced life support and
basic life support providers. In conjunction with the OFD Training Captain.
5. Further develop and maintain the formal Fire Department Quality Assurance Plan.
6. Provide and maintain adequate medical supplies and equipment to ensure that EMS duties can be
performed in the safest manner possible for the public and our personnel.
WORK PLAN FOR 2014-15
1. Coordinate quarterly consolidated EMS Training at North Net Fire Training with EMS Training in fire
stations to keep units in first-due areas (ongoing). [1 a]
2. Implement new Advanced Life Support devices/equipment and procedures as directed by Orange
County EMS (ongoing). [1 a]
3. Analyze, monitor and update the implementation of electronic data collection/patient care record
system throughout department(ongoing). [1a]
4. Continue use of OFD QI process to ensure compliance with OC EMS standing orders (ongoing). [1 a]
5. Develop program to enhance paramedic retention and activation by July 2015. [1 a]
6. Develop and implement a Line EMT-P program in compliance with National Wildfire Coordinating
Group (NWCG)guidelines by January 2015. [1 a]
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FIRE DEPARTMENT I TRAINING
PROGRAM DESCRIPTION
The Training Program delivers and facilitates training activities to all operations personnei. This includes
research, development, and implementation of a variety of training courses. This includes basic and
advance firefighter techniques, administrative, and supervisory training. This program coordinates and
administers recruit and promotional exams, as well as recruit firefighter, engineer, and company officer
academies. This program maintains a strong working relationship with Santa Ana College, Urban Areas
Securities Initiative (UASI), and the California Firefighter Joint Apprenticeship Commission (CFJJAC). In
addition to training functions the members of this program also serve as the department's Safety Officer,
ensuring compliance with common safety practices.
SERVICE OBJECTIVES
1. Coordinate and direct department activities as they relate to training, employee development, and
safety.
2. Coordinate the development of entry-level and promotional examination processes in cooperation
with the Human Resources Department.
3. Provide the development, implementation, and monitoring of recruit training, apparatus operator
training, officer training, and company performance standards based on evaluations.
4. Provide training standards to meet Federal regulations, CAL-OSHA regulations, and
safety/operational requirements.
5. Coordinate the Research and Development Committee and Safety Committee programs.
WORK PLAN FOR 2014-15
1. Manage in-service training for department personnel through June 2015. [1 a]
2. Coordinate UASI grant funded training through June 2015. [2a]
3. Coordinate and conduct a Fire Battalion Chief promotional process and related academy by
December 2014. [1 a]
4. Coordinate and conduct a Fire Captain promotional process and related academy by December
2014. [1 aJ
5. Coordinate and conduct a Fire Engineer promotional process and related academy by June 2015.
[1 a]
6. Coordinate and conduct a Firefighter recruit academy by December 2014. [1 a]
7. Coordinate and conduct a Firefighter recruitment by June 2015. [1 a]
8. Provide safety inspections of fire stations and grounds by October 2014. [1 b]
9. Manage the Target Solutions web-based training program through June 2015. [1a]
10. Coordinate and conduct training for an Active Shooter Incident by December 2014. [1 a]
11. Conduct collaborative firefighter skills/training/recruit academies with neighboring agencies through
June 2015. [1a]
12. Provide support to the North Net Fire Training Center's"Prop Sub-committee" by June 2015. [1b]
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POLICE
MISSION
To perform our law enforcement duties with innovative leadership, accountable to the people we serve, in
order to ensure their safety and improve the quality of life in our diverse community.
DEPARTMENT GOALS
1. Coordinate the resources of all city departments relative to emergency services and homeland
security and maintain the operational capability of the City's Emergency Operations Center(EOC).
2. Create a safe environment for our citizens by utilizing all available resources as we work to suppress
criminal activity in the City of Orange.
3. Constantly strive to enhance our partnership with the community.
4. Seek out opportunities to implement lasting solutions to the problems facing the community and
thereby improve the quality of life in Orange.
5. Create a professional working environment and organizationai structure that prepares, encourages,
and provides opportunities for empioyees to achieve their full potential.
6. Use acquired technology to quickly and accurately identify crime trends and direct appropriate
resources to address them.
7. Expand the use of non-sworn personnel, citizen volunteers, and reserve officers in new and
innovative ways to enhance the DepartmenYs ability to respond to the wide array of challenges facing
law enforcement.
ACCOMPLISHMENTS FOR 2013-14
1. The Investigative Services Division developed and instituted the Leadership Lunch Program.
Individual units met during lunch to discuss leadership topics such as teamwork, responsibility,
decision making, professionalism, accountability, communication, and ethical behavior. The program
provided employees the opportunity to instruct/facilitate and learn in a comfortabie environment. Over
20 Leadership Lunches were held.
2. The Property Unit detectives identified a suspect related to an ABF tractor-trailer cargo theft as a
career criminal and also on Orange County Probation. Detectives searched the area surrounding the
suspecYs home and located the stolen ABF tractor and trailer. The trailer contained a majority of
ABF's stolen property, which was valued at over $200,000.00. Detectives received a DNA hit for the
suspect.
3. The Youth Services Bureau handled a case in which a convicted sex offender was seen stalking and
exposing himself to a female juvenile inside Wal-Mart. With nothing other than a video of the
suspect, detectives were able to identify the suspect. A search warrant for the suspect's residence
was obtained and the suspect was arrested. The suspect had been arrested for similar activity in the
past.
4. The Crimes Against Persons (CAP) Unit arrested a male subject for murder after reporting his female
roommate missing. The case is pending a court date. They also investigated the murder of a female
by her female companion. The female suspect was quickly identified by OPD detectives and search
warrants were executed. The DA's office filed the case and issued a $1-million dollar arrest warrant.
5. The CAP Unit investigated the home invasion robberies in the east-end of Orange, which were
committed by three gang members from Los Angeles. The suspects tied-up the victims and took
property including rifles. Some of the victims' property was recovered a short time later in Los
Angeles. All three suspects were identified and subsequently arrested.
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6. Another investigation by the CAP Unit was a local gang-related shooting, resulting in the death of a
male adult. Two gang members were arrested (driver and the shooter)for murder and a third subject
is in-custody on another charge and is being investigated for his part in the shooting.
7. A cleanup of the property and evidence room was completed to purge outdated or unnecessary items
and improve the workflow. This included a complete audit of all property and evidence items and an
update of property procedures.
8. The evidence and property booking/processing area was remodeled, creating a more efficient work
flow for the acceptance and processing of items by the Property Officers. In addition, the property
and evidence room was remodeled to provide additional work space for officers, computer access,
and more secured evidence lockers.
9. The Crime Lab was upgraded to improve the handling and processing of DNA and other biological
evidence.
10. The Firearms Tracking System project has been completed and is now operationa�. This system
improves firearms inventory management and weapons tracking throughout the Department.
11. Detectives led two operations dedicated to residential burglary suppression. In all, more than 35 work
days were dedicated to these operations. Another operation focusing on auto burglaries and stolen
vehicles was held at The Outlets for a total of 11 work days.
12. Two collaborative targeted operations were conducted to address specific crime problems in the city.
Using pro-active strategies, personnel from all divisions conducted concentrated patrols in the west
and north areas, and residence checks of known parolees, probationers and gang members with a
history of theft and other property crimes. The efforts resulted in hundreds of contacts with
pedestrians, bicyclists, and motorists, and more than 100 arrests, many of repeat offenders.
13. The California Office of Traffic Safety (OTS) provided grant funding for ten DUI/Driver's License and
Sobriety Checkpoints as well as two additional mobilization checkpoints. There were 11,531 vehicles
screened, with 51 Field Sobriety Tests administered, resulting in 40 DUI arrests.
14. OTS provided grant funding for 16 saturation patrols, resulting in 292 vehicle stops, 91 Field Sobriety
Tests administered and 58 DUI arrests. Additional grant-funded enforcement included 2 DUI
probation/warrant service operations and 2 motorcycle enforcement operations.
15. In addition to the 16 regular OTS saturation patrols, five additional AVOID Grant saturation patrols
were conducted, resulting in 72 vehicle stops, 25 Field Sobriety Tests administered and 14 DUI
arrests.
16. Twelve Primary Collision Factor (PCF) enforcement operations were conducted by the Traffic Unit,
eight of which were conducted in conjunction with the annual "Click it or Ticket" campaign in May. A
total of 362 vehicles were stopped resulting in 349 citations issued, 78 of these citations were
seatbelt/child restraint violations.
17. The Traffic Unit participated in the distracted driving education and enforcement efforts during the
month of April. Eight operations were conducted, which resulted in 437 distracted driving citations
issued.
18. Six officers received the annual MADD award for arresting over 25 DUI's in the past year. Officer
Nick Silver received the DOUBLE CENTURY award for arresting over 214 DUI's. To date, Officer
Cornelius Ungureanu has arrested 206 DUI's.
19. The Gang Unit completed two special operations, in conjunction with patrol personnel, to maximize
gang enforcement during spring break and the first month of OUSD's summer recess. The additional
officers supplemented the Gang Unit with directed patrols, probation and parole compliance checks
and investigation of taggers. These operations were effective as proven by a decrease in gang
crimes during the operational periods.
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20. The Gang Unit utilized grant funding from the California Emergency Management Agency for Gang
Reduction, Intervention and Prevention (GRIP). A portion of the funding was allocated for overtime
costs associated with curfew and truancy sweeps and directed suppression enforcement activity.
GRIP community based partners provided at-risk youth mentoring, tutoring and counseling services
with grant funding. Community partnerships were strengthened, furthering the coordination and goals
of gang prevention, intervention and suppression activities.
21. The Communications Center handled more than 242,000 business and emergency telephone calls,
56,000 outgoing calls and 11,000 abandoned calls which required follow-up.
22. In January 2013 the Dispatch Center implemented Voice Print (VP). VP is an electronic system that
records radio and telephone communications and provides the ability to inspect for quality assurance.
23. Dispatch was trained on the GIS mapping system, which has benefitted Dispatchers and Officers to
identify locations of cellular and residerrtial 9-1-1 emergency calls. The mapping system has also
made it easier for Dispatchers to assist officers when establishing perimeters to locate suspects.
24. Dispatch personnel taught the 9-1-1 program for Kids at 11 elementary schools, reaching
approximately 1200 students throughout Orange. The program educates children on the importance
and use of the 9-1-1 system.
25. Communications staff attended Red Ribbon week at two elementary schools and participated at
National Night Out. They passed out 9-1-1 wristbands and explained to children how 9-1-1 works.
They also were speakers at both the Hispanic Outreach Program and Citizen's Academy, informing
attendees about the 9-1-1 system.
26. Homeland Security completed the following: a department-wide evacuation drill and an EOC
activation drill; the EOC Quick guide book; the Emergency Resource Book for patrol officers; the
Federal NIMCAST, which included ICS training for all supervisors and first responders; and provided
Mobile Field Force training for the Patrol Division.
27. The Crime Prevention Unit completed a burglary awareness campaign, which included banners in the
plaza, advertising on shopping carts and new door hangers delivered to over 5000 residents in
English and Spanish.
28. Crime Prevention staff coordinated and participated in National Night Out, Treats in the Streets, and
the 3�d of July celebration.
29. The Crime Prevention Unit received the "Partner in Service" award from American Red Cross for
partnering with Red Cross on Emergency Preparedness Plan presentations at Neighborhood Watch
meetings.
30. The Department has hired 14 police officers who are in various stages of training and the academy.
31. Six new patrol officers completed their 16-week Field Training Program, transitioning from the
Academy to field patrol work.
32. The Personnel and Training Unit formalized the department's briefing training series, creating outlines
with specified curriculum.
33. A Briefing Training Series focused on core competencies related to our response to routine calls and
critical incidents was implemented in a bi-weekly format. These trainings combine policy review,
tactics, and discussion in a holistic approach to field performance.
34. The briefing room was remodeled to provide a secondary location equipped with multimedia
equipment, similar to the EOC.
35. The PSA's for the "On-Hold" messaging system were revised quarterly to provide useful, timely, and
relevant information to the public.
36. Purchased new MDC computers and an in-car video system for the patrol units with installation to
begin January 2014.
37. The Homeless Enforcement Assistance Resource Team (HEART) was created to implement
innovative strategies to effectively respond to transient related calls. HEART officers collaborate with
private, non-profit, and county organizations to provide resource referrals to the homeless population.
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38. Officers teamed up with a member of the Centralized Assessment Team (CAT)to provide assistance
and referrals to residents needing psychological assistance. Together, they made 81 field contacts,
handled nearly 100 calls for service, and followed up with approximately 150 residents who had been
reported as needing psychological assistance.
• 39. Officers continued to work closely with Chapman University security to address campus crimes and
loud parties in the University area.
40. In partnership with the Integrated Law & Justice Association of Orange County (ILJAOC), the
electronic submission of Probable Cause Declarations was implemented. This technology allows
officers to complete the documents and supervisors to review them from any PC or MDC.
Additionally, the implementation electronic management of subpoenas began a final test phase,
which provides notification of subpoenas to e-mail and mobile devices. Both of these technology
improvements contribute to efficient and effective law enforcement.
41. As part of ongoing Leadership Training, the Department hosted well-known experts to discuss topics
such as Emotional Survival in Law Enforcement, Discriminatory Harassment, and Ethics. Supervisory
and Management staff also participated in two Critical incident Management Trainings. Presenters
have included Dr. Jack Enter, Dr. Kevin Gilmartin, Rev. Dr. Art Cribbs, Gordon Graham, Rich
Wemmer, and Ed Deuel.
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POLICE I OFFICE OF THE CHIEF
PROGRAM DESCRIPTION
The Office of the Chief is responsible for public safety as it relates to reporting, investigating and
preventing crime in the community. The Office of the Chief is also responsible for the overall leadership,
management and mission of the Police Department.
SERVICE OBJECTIVES
1. Provide an organizational work atmosphere that allows employees to reach their highest level of
ability.
2. Develop a highly trained and professional staff of law enforcement personnel who are dedicated to
the department and the community.
3. Serve and protect the community by providing the highest level of professional police services.
4. Facilitate the development of a strong management team that works together to identify and address
the future needs of the Department and the community.
WORK PLAN FOR 2014-15
1. Continue the CompStat crime controi model with the goal of effectively and efficiently coordinating
resources to control crime through June 2015. [1 a]
2. Develop future leaders within the department through training, mentoring and work-related
assignments through June 2015. [4e]
3. Utilize the department website, iWatch, public service announcements, and public events to provide
crime prevention and department information through June 2015. [1 e]
4. Continue to monitor department functions and staffing to identify cost saving opportunities through
June 2015. [2a, 2b]
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POLICE I ADMINISTRATION
PROGRAM DESCRIPTION
The Administration Division is responsible for numerous diverse functions in support of Police Department
operations. The functions include Fiscal Affairs, Information Technology, Timekeeping, the Records
Bureau, Crime Prevention/Analysis Unit, Volunteer Program, Facility and Fleet Services. The Division is
also responsible for grant administration and technological advancements within the Department.
SERVICE OBJECTIVES
1. Recruit, background and hire top-quality applicants for all sworn and non-sworn positions.
2. Provide employees with relevant training designed to improve skills and performance.
3. Provide employees with state-of-the-art technology to improve efficiency and effectiveness.
4. Administer the DepartmenYs budget and control expenditures.
5. Identify and administer Department grants.
6. Through crime analysis, continue to provide accurate and timely statistical information to help reduce
and prevent criminal activity.
7. Provide and maintain an effective in-service volunteer staff.
8. Direct crime prevention efforts through the planning process, community education and crime
analysis.
9. Coordinate with Building and Fleet Services for police facility, vehicle and related services.
10. Manage the DepartmenYs English and Spanish websites.
WORK PLAN FOR 2014-15
1. Participate in 12 recruitment events/job fairs to attract qualified applicants for sworn and non-sworn
positions by June 2015. [1 a]
2. Focus on Cadet Program to prepare these part-time employees to fill full-time police officer positions
by January 2015. [1 a]
3. Utilize the LCD and software system to provide continuous training and improve communication to ali
personnel through June 2015. [1a]
4. Equip patroi vehicles with new mobile data computers (MDC) and digital in-car video systems
(DICVS) by January 2015. [1 a]
5. Provide biennial Advanced Officer Training as required by POST by January 2015. [4e]
6. Utilize the POST training videos and other on-line training resources for more cost-effective training
courses by June 2015. [4e]
7. Maintain a list of candidates for vacant positions as applicable through June 2015. [4e]
8. Provide seasonai crime prevention messages to the public via i-Watch PSA's through June 2015. [1e]
9. Coordinate and host a Citizen's Police Academy to educate the pubiic on police department
operations by April 2015. [1 e]
10. Coordinate three focused briefing training series to increase employee knowledge and improve
service delivery through June 2015. [4e]
11. Develop an annual Training Plan to identify internal training topics and guide training delivery through
June 2015. [4e]
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POLICE I DISPATCH
PROGRAM DESCRIPTION
Dispatch answers ali incoming 9-1-1 and business calls for police service. Employees are responsible for
correctly routing and prioritizing emergency and routine calls, as well as disseminating vital information to
police employees or other appropriate agencies. Dispatch provides support for field officers by
coordinating activities and providing information through a complex network of computerized systems.
Computerized dispatch functions include phone (VIPER), radio and Computer Aided Dispatch (CAD)
systems. Dispatchers input all necessary call data into the CAD system, which provides a historically
accurate synopsis of calls that is later used for court and statistical purposes.
SERVICE OBJECTIVES
1. Provide professional customer service to citizens and co-workers. Prioritize tasks in a timely and
efficient manner. This would include handling 9-1-1 and routine calls in a predetermined manner to
best handle the needs of both callers and responders.
2. Facilitate the leadership development of shift supervisors in order to enhance consistent supervision
on all shifts. This will assist them in monitoring workload and performance, as well as provide a
foundation for leadership, direction and cooperation between communications and patrol.
3. Maximize the effective use of technology to further serve the public and co-workers within the
department. Provide officers the necessary information so they can maximize their investigations to
contact and arrest repeat offenders; thus making Orange the safest city.
4. Maintain a consistent training program and up-to-date manual consisting of four well-defined training
phases for new-hires. Facilitate professional development of all personnel to enhance leadership and
decision-making skills.
WORK PLAN FOR 2014-15
1. Schedule training for all Dispatchers to comply with bi-annual POST continuing professional training
requirements by December 2014. [4e]
2. Evaluate dispatch schedule effectiveness with each shift change through June 2015. [1a]
3. Conduct and evaluate quarterly quality assurance reports to verify effective service delivery through
June 2015. [4d]
4. Evaluate and revise PSA's for the"On-Hold" messaging system to provide useful, timely, and relevant
information to the public on a quarterly basis through June 2015. [1 e]
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POLICE I RECORDS
PROGRAM DESCRIPTION
The Records Bureau maintains and protects the integrity of the DepartmenYs criminal reports and other
documents. Included in this function is the file maintenance of the Records Management Computer
System, warrant/subpoena processing, and data input. The Records Bureau is also responsible for
complying with State mandated regulations and responding to public inquiries.
SERVICE OBJECTIVES
1. Provide professional and courteous customer service to the public, law enforcement agencies and
department co-workers.
2. Process all reports for investigators, court system and other state and federal agencies.
3. Maintain records, computer files, and original documents to comply with mandated state law.
4. Comply with regulations pertaining to the California Law Enforcement Teletype System (CLETS),
Criminal Justice information System (CJIS) and National Crime Information Center(NCIC).
5. Maintain all department criminal warrants in accordance with "due diligence"requirements.
6. Serve as a liaison between the Courts, District Attorney and officers for subpoena service and
mandated court appearances.
7. Maintain, collect and report statistical information for the Uniform Crime Reports.
WORK PLAN FOR 2014-15
1. Conduct D.O.J. required "Less than full access operator" CLETS Teletype recertification proficiency
exam and waiver by March 2015. [4e]
2. Continue to purge all non-major crime cases from year 2005 by March 2015. [1 a]
3. Electronically scan major crime cases from year 2005 and 2006 by June 2015. [1 a]
4. Electronically scan all active department warrants by June 2015. [1a]
5. Conduct due diligence on warrants through June 2015. [1 a]
6. Schedule newly promoted Subpoena Warrants Specialist to attend P.O.S.T. Public Records Act
course by June 2015. [4e)
7. Schedule records clerk personnel to attend P.O.S.T. Records clerk course by June 2015. [4ej
8. Supervisory personnel will attend 12 California Law Enforcement Association of Records Supervisor
(CLEARS)meetings by June 2015. [4e]
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POLICE I RESERVES
PROGRAM DESCRIPTION
The Reserve Program provides direct assistance to all divisions of the Department with primary emphasis
on Patrol. Reserve Officers work a variety of special events in addition to regularly scheduled functions
such as patrol, prisoner transportation and booking of arrestees.
SERVICE OBJECTIVES
1. Assist the Field Services Division with prisoner transport and arrestee booking.
2. Provide assistance to the Patrol Division by supplementing the patrol force with qualified reserves to
handle officers' requests for assistance, special events, and loud party disturbances.
3. Assist the Traffic Bureau with assistance during DUI checkpoints and special events.
4. Assist the Training Bureau with firearms qualification.
WORK PLAN FOR 2014-15
1. Schedule reserve officers to work detention, prisoner transportation, and DUI enforcement at least ten
hours per week through June 2015. [1 a]
2. Conduct nine critical skilis trainings for reserve officers through June 2015. [4e]
3. Provide firearms training, in conjunction with the Force Tactics Staff, to reserve officers by June 2015.
[4e]
4. Schedule reserve officers to assist the Field Services Division with Compstat enforcement efforts
through June 2015. [1 a�
5. Provide reserve officers to assist the Traffic Bureau with all scheduled DUI checkpoints through June
2015. [1 a]
6. Provide reserve officers to work football games and various other special events at Fred Keliy
Stadium through June 2015. [1 a]
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POLICE I PATROL
PROGRAM DESCRIPTION
The Field Services Division is comprised of uniformed personnel who respond to calls for police service.
The Division is responsible for general law enforcement duties, patrol activity, and proactive policing
efforts intended to reduce the number of crime victims in Orange. Special functions within the Division
include the Traffic Bureau, Communications Center, Bike Team (which coordinates the Neighborhood
Enhancement Team), the Canine Unit, Special Enforcement Detail (SED), SWAT, Reserve Officers,
Police Service Officers, the Gang Unit, the substation at The Outlets at Orange, and Explorer Post#266.
SERVICE OBJECTIVES
1. Maintain the highest level of professionalism with everyone we encounter.
2. Utilize daily briefing settings to intentionally and continuously train field personnel in core
competencies of patrol work, thus maximizing our contacts with high-frequency offenders.
3. Demonstrate leadership by collaborating with various stakeholder groups throughout the community
to improve the quality of life through education and enforcement.
4. Regularly plan and prepare for both routine and unanticipated events through continued practical
training, application of technology, and the proper scheduling of personnel.
5. Apply the strategies of the CompStat policing model to reduce crime. The four components of
CompStat are accurate and timely intelligence; effective tactics and strategies; rapid, focused
deployment of resources; and relentless follow-up.
WORK PLAN FOR 2014-15
1. Complete installation of the digital in-car video system (DICVS) by January 2015. [1 a]
2. Continually and proactively analyze and direct the deployment of resources to effectively address
crime trends through June 2015. [1 a]
3. Coordinate and lead two crime reduction operations utilizing the combined resources of units
throughout the department through June 2015. [3e]
4. Collaborate with the Training Bureau to provide two formalized leadership training sessions for patrol
personnel by June 2015. [4e]
5. Using Patrol's specialized units and regular Patrol personnel, conduct monthly probation/parole
sweeps in "hot spot areas" indentified by the Crime Analysis Unit in the context of CompStat, through
June 2015. [1 a]
6. Patrol Watch Commander will spend 24 hours each quarter in the dispatch center through June 2015.
[1 a]
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POLICE I DETECTIVES
PROGRAM DESCRIPTION
The Investigative Services Division is responsible for identifying the suspects who commit crimes and
bringing them to justice. Cases are referred to the Division for follow-up after they are reported to a PSO
or Patrol Officer. After analyzing interviews and interpreting evidence, the Division works closely with the
District Attorney's Office to bring charges against the offending party. The Division's Youth Services
Bureau (YSB) proactively addresses juvenile crime problems by coordinating efforts of School Resource
Officers (SRO) and juvenile investigators. The YSB works closely with the schools to monitor alternative
programs for the youthful offender and pre-offender juveniles, referring minors to community and social
service programs designed to minimize negative pre-delinquent behaviors.
SERVICE OBJECTIVES
1. To respond and assist Patrol officers at crime scenes where the need exists for immediate
investigative follow-up.
2. To respond to inquiries from victims and provide community education related to the prevention of
both property and violent crimes.
3. To utilize federal, state and local resources to assist with unsolved crimes and prosecute them to the
fullest extent of the law.
4. To identify "at-risk" youth, provide pre-offender counseling, and pro-actively address the growing
concern for juvenile delinquency.
5. Investigate financial crimes including identity theft, credit card fraud, counterfeit checks,
embezzlement, internet and computer-based fraud, financial elder abuse, forgery, and various "theft
by scam" cases.
6. Through participation in the CompStat process, collaborate with the Patrol Division to develop crime
fighting strategies and deploy resources in an effort to reduce crime.
WORK PLAN FOR 2014-15
1. Property Crime Unit personnel will conduct three public presentations to community groups promoting
awareness of current crime trends in conjunction with Neighborhood and Business Watch meetings
by June 2015. [1 e]
2. Conduct four Post-Release Community Supervision sweeps along with personnel from County
Probation, to monitor compliance with their agreed/signed release conditions by June 2015. [1 a]
3. Annually monitor registered sex offenders to ensure compliance with lifetime PC 290 statutes.
Actively prosecute those offenders that are out of compliance. Liaison with the Probation Department
and State Parole concerning issues with registrants being housed on local hotels, through June 2015.
[1 a]
4. The Investigative Services Division's PC 290/Parolee Investigator will proactively monitor the
movement of PC 290 sex registrants at various civic events such as; Street Fair, Treats in the
Streets, and the Christmas Tree Lighting Ceremony through June 2015. [1 a]
5. YSB SRO's will conduct three public presentations to both high schools and Chapman University on
the topic of Sexual Assault Prevention Education (SAFE) by June 2015. [1 e]
6. YSB will participate in the OCDA's GRIP program with five identified schools, by June 2015. [1 e]
7. YSB personnel will coordinate a community improvement project in conjunction with our GRIP
program by June 2015. [1 a]
8. Detectives will support patrol during special crime trend operational periods and document activity for
the Crime Analyst, through June 2015. [1a]
9. Detectives and supervisors will actively liaison with the Sexual Assault Unit at the OCDA's office to
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follow-up with the filing of complaints, through June 2015. [1 a]
10. The Investigative Services Division will provide monthly leadership training to its employees through
its Leadership Lunches program through June 2015. [4e]
11. The Investigative Services Division, in cooperation with the Lab/Property Unit, will bring property and
evidence dispositions up to date by April 2015. [4e]
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POLICE I GANGS
PROGRAM DESCRIPTION
The Gang Unit is responsible for the suppression and investigation of crimes involving criminal gangs,
including traditional street gangs and other criminal associations subject to the Street Terrorism
Enforcement and Prevention Act. Additional responsibilities include monitoring subjects who are on
active parole or probation and suppressing graffiti activity in the City through prevention efforts and
investigation.
SERVICE OBJECTIVES
1. Treat all persons contacted in a professional manner.
2. Identify and monitor the activities of criminal gangs, their associates and leaders in an effort to
suppress criminal activity and reduce crime through aggressive enforcement, surveillance, and in-
depth investigation.
3. Respond, provide leadership, and assist patrol officers at crime scenes where the need exists for
immediate investigative follow-up.
4. Reduce graffiti through enforcement, arresting repeat offenders, and working closely with the Orange
Unified School District, and other satellite schools.
5. Increase intelligence and apprehension efforts of subjects responsible for acts of graffiti while working
with City of Orange Public Works Department, and allied agencies.
6. Continue collaboration with Orange County District Attorney's Office in the Gang Reduction
Intervention Partnership (GRIP). Meet with staff, students and parents of participating schools on a
regular basis during the school year. The focus is to educate staff, students and parents about the
dangers of gang involvement. The goal is to help prevent young persons from becoming involved in
a gang by intervening and providing resources.
7. Provide training to and exchange intelligence information with patrol officers, detectives, and outside
agencies.
8. Develop and maintain effective sources of criminal street gang intelligence through informants,
literature, allied agency contacts, use of technology, and attending monthly Gang Investigators
Association meetings.
WORK PLAN FOR 2014-15
1. Conduct at least four surveillances of frequently vandalized (graffiti) locations in an effort to
apprehend the offenders involved through June 2015. [1 a]
2. Conduct four probation compliance operations of known taggers through June 2015. [1 a]
3. Conduct two special operations, in conjunction with the Special Enforcement Detail, detective
personnel, and/or patrol officers, to maximize enforcement upon gang activity while public schools are
not in session through June 2015. One operation will be during spring break and the second will be
as school recesses for the summer break. [1 a]
4. Conduct 200 probation or parole searches on known gang members and their associates through
June 2015. [1 a]
5. Conduct four curfew sweeps in conjunction with the Gang Reduction Intervention Partnership (GRIP)
Program by June 2015. [1 a]
6. Meet with staff and students at all public middle and high schools in Orange, at least once by June
2015. The focus is to educate all on methods of suppressing graffiti and other gang-related activity
on school campuses. [1 e]
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POLICE I NARCOTICS
PROGRAM DESCRIPTION
The NarcoticsNice Program responds to community concerns and is responsible for identifying,
investigating and arresting those who traffic in controlled substances and/or engage in vice-related
activities in our community. The Narcotics Unit creates a deterrent to those selling drugs by taking a
proactive approach through enforcement strategies and by promoting community awareness in drug
enforcement. The Vice Unit enforces the laws related to vice offenses and alcohol beverage control
violations. The Unit is responsible for public affairs presentations on the subject of narcotic and drug use,
maintaining communications with other local, state and federal agencies, and providing training to our
personnel on the subject of drug use and trafficking patterns in the City. In addition, two detectives are
assigned to a federal drug task force that targets large-scale narcotics traffickers operating in the area
and one defective is assigned to a county narcotics task force (RNSP).
SERVICE OBJECTIVES
1. Identify, investigate and arrest drug traffickers who supply users.
2. Assist other law enforcement agencies with investigations of local drug traffickers in our city.
3. Conduct proactive enforcement targeting low-level street dealers selling drugs.
4. Investigate and seek prosecution against those engaging in acts of prostitution.
5. Monitor alcohol establishments to ensure compliance with ABC laws and prevent sales to minors.
6. Monitor establishments that sell tobacco products in an effort to prevent minors from possession and
use of these products.
7. Provide training and exchange intelligence information with field services personnel.
8. Investigate Alcohol Beverage& Control licensing inquiries and applications.
WORK PLAN FOR 2014-15
1. Conduct two ABC alcohol decoy operations by June 2015. [1 a]
2. Conduct three probation checks for 11590 (Narcotic) registrants by June 2015. [1a]
3. Conduct two tobacco decoy operations, one by December 2014 and one by June 2015. [1 a]
4. Conduct two massage parlor inspection operations with Department of Labor through June 2015 in
order to ensure compliance with all state and local laws. [1 d]
5. Conduct six briefing trainings for patrol in the area of narcotic operations and current drug trends
through June 2015. [1a]
6. Complete a training needs assessment and bi-annual training to ensure the unit is able to
successfully accomplish its strategic goals and objectives by June 2015. [1 a]
7. Work with Community Services Program (CSP) to provide alcohoi "TIPS" (Training for Intervention
Program) training to local bars and restaurants in order to ensure the responsible service, sale, and
consumption of alcohol. [1 e]
8. Assist Patrol with crime reduction efforts as needed through June 2014. [1a]
9. Provide drug recognition and prevention training to the Orange Unified School District staff by
December 2014. [1 a]
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POLICE I LAB/PROPERTY
PROGRAM DESCRIPTION
The Forensic Services Unit is responsible for the collection of evidence at crime scenes and processing
for future court use. The Lab works to identify suspects through latent print analysis. This is
accomplished through comparison to known individuals in the California ldentification state-wide
automated fingerprint identification (CAL-ID) database. The Lab also processes items for DNA evidence
in an effort to identify suspects. The Property Unit is responsible for packaging, storing, control and
disposition of evidence and other property collected through the normal course of law enforcement duties
in the community.
SERVICE OBJECTIVES
1. Liaison with forensic units throughout the county in order to provide accurate and timely processing of
all evidence gathered at crime scenes.
2. Identify suspects through fingerprinting and the CAL-ID computer system.
3. Coordinate processing of DNA and gun evidence with regional and national unsolved-crimes, sexual
offender and firearms databases to assist in identifying additional suspects and cases.
4. Provide on-going training to department personnel related to evidence collection and submission.
5. Maintain the Digital Imaging Management System (DIMS) for digital photographs and other digital
media.
6. Keep current all policies on the use, storage and management of digital photographs and other digital
media.
7. Maintain all property and evidence in accordance with accepted legal practices and procedures.
8. Complete annual narcotic and gun destructions, consistent with applicable laws and regulations.
9. Dispose of all property that has been stored in excess of three years and is no longer required for
court proceedings.
WORK PLAN FOR 2014-15
1. Conduct three random inspections of the Property & Evidence Room and one unannounced internal
audit by March 2015. Inspections to include records review, storage of drugs, guns and money, and
random spot-checks of other miscellaneous property. [1 a]
2. Complete and submit latent prints to the CAL-ID as quickly as practical. Each time a hit identifying a
suspect is made, the submitting employee and his/her supervisor will be notified through June 2015.
[1 a]
3. Conduct three CSI trainings for Patrol personnel in conjunction with shift changes by June 2015. [4e]
4. Conduct three evidence and property booking trainings for Patrol and Detective personnel in
conjunction with shift change by June 2015. [4e]
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POLICE I TRAFFIC SERVICES
PROGRAM DESCRIPTION
The Traffic Bureau is responsible for traffic-related education and enforcement aimed at reducing injury
and property damage in our community. This is accomplished through traditional traffic law enforcement
and educational programs such as impaired driver suppression patrols and DUI checkpoints. The Traffic
Bureau investigates traffic collisions and provides primary enforcement of local and state laws relating to
the movement of vehicles and parking ordinances. The Traffic Bureau provides crossing guards to
ensure the safe passage of all children to and from school. The Traffic Bureau is also responsible for the
planning and coordination of police involvement at all special events that take place in the City.
SERVICE OBJECTIVES
1. Provide effective enforcement of all traffic laws regulating the flow of traffic within our City in a
professional manner.
2. Provide special enforcement aimed at addressing specific traffic safety concerns and contacting
repeat offenders who pose a threat to public safety.
3. Address traffic matters related to impaired driving through enforcement and educational programs in
order to reduce crime.
4. Utilize technology and crime data information to enforce vehicle code violations relative to commercial
vehicles and other traffic safety violations.
5. Provide leadership with traffic safety and educational programs through a partnership with OUSD
schools.
WORK PLAN FOR 2014-15
1. Utilize Multiple Collision Location data to direct enforcement efforts on a monthly basis through June
2015. [1 e]
2. Provide quarterly traffic reports that document collision and enforcement data during CompStat
meetings through June 2015. [1 a]
3. Conduct a minimum of 12 DUI/Driver's License checkpoints, at least one per month through June
2015. [1 e]
4. Conduct 16 DUI Saturation patrols at least one per month through June 2015. [1e]
5. Conduct 15 Traffic Enforcement Operations in cooperation with the annual "Distracted Driving
Awareness Month"and the"Click it or TickeY'campaigns through June 2015. [1 e]
6. Conduct directed traffic enforcement near local schools on a weekly basis through June 2015. [1 a]
7. In cooperation with other Orange County jurisdictions, assist with DUI enforcement events with grant
funding provided by the Anaheim Police Department's "Avoid the 26" grant program. Conduct four
DUI saturation patrol enforcement activities through June 2015. [1a]
8. Provide quarterly training for motor officers to enhance general riding and safety skills, as well as
enforcement techniques through June 2015. [1a]
9. In cooperation with other Orange County jurisdictions and the OCTA, participate in railroad crossing
enforcement and education twice through June 2015. [1aj
10. In cooperation with other Orange County jurisdictions, participate in commercial enforcement
checkpoints throughout Orange County, at least one per month through June 2015. [1 a]
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POLICE I THE OUTLETS AT ORANGE
PROGRAM DESCRIPTION
Personnel assigned to The Outlets at Orange are responsibie for providing police services to this
entertainment & retail complex comprised of over 120 outlet and retail stores, and the immediate out-
parcels and parking areas. They respond to calls for service, provide crime prevention training and
create a positive and safe atmosphere for this "shoppertainmenY' mega-complex, which covers over
800,000 square feet and attracts more than 16 million visitors annually.
SERVICE OBJECTIVES
1. Maintain a close working relationship with The Outlets at Orange Management.
2. Assist The Outlets at Orange Security Department and further enhance our working relationship with
them.
3. Conduct proactive enforcement and effective crime prevention activities.
WORK PLAN FOR 2014-15
1. Participate in briefing discussions with The Outlets at Orange security staff to maintain a positive
working relationship, at least twice per month through June 2015. [3e]
2. Conduct at feast four training classes, one per quarter, for The Outlets at Orange security department
by June 2015. Topics to include safety tactics, recognizing suspicious behavior, dispatch protocols
and procedures, laws of arrest, social networking, and response to critical incidents. [3e]
3. Conduct two crime prevention trainings for merchants by June 2015. [1 e]
4. Handle all calls for service on The Outlets at Orange property while maintaining high visibility in the
parking lots to deter and reduce crime through June 2015. [1 a]
5. Conduct quarterly compliance checks of liquor licenses and Conditional Use Permits, and monitor
special events at all ABC-licensed establishments associated with The Outlets at Orange through
June 2015. [1 a]
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POLICE I HOMELAND SECURITY
PROGRAM DESCRIPTION
The Homeland Security Unit is responsible for coordinating the resources of all City departments relative
to emergency services and homeland security. This Unit is also responsible for the maintenance and
operational capability of the City's Emergency Operations Center (EOC) located at the Police
Department.
SERVICE OBJECTIVES
1. Assist all City departments with their preparation for major emergencies and disasters.
2. Coordinate the development of emergency plans and operational procedures.
3. Coordination of EOC readiness.
4. Assist the City Council, City Manager, Department Managers and key staff during EOC activations.
5. Coordinate with the Department of Homeland Security, California Office of Emergency Services, and
the Orange County Operational Area to ensure that the City maintains essentiai programs and/or
services and receives appropriate training.
6. Represent the City of Orange in all hazards (Including WMD and terrorism) related activities at the
local, regional, and state level.
WORK PLAN FOR 2014-15
1. Review EOP and existing plans for intentional and natural disasters. Develop and distribute shortcut
to EOP that will facilitate emergency response plans and provide personnel with criticai call-out list.
Complete by January 2015. (1 c.
2. Conduct two evacuation drilis for all PD employees on an annual basis, which will include a shelter in
place drill. [1 b]
3. Provide training for Web EOC and Alert OC. Create shortcuts on all desktop computers for easy
access to Web EOC and Alert OC, which will include a "How To" sheet on each component.
Complete by June 2015. [1 b]
4. Complete the 2014 NIMS Data Collection sheet, formerly NIMSCAST, which was formerly the NIMS
5-Year Plan. This is a Federal mandate and must be completed by June, 2015. [1d]
5. Fully integrate the Incident Command System (ICS) forms into all police components, including the
adoption and use of one systematic Incident Action Plan (IAP). Create shortcuts and templates on
how the forms are to be used and filled out. Complete by April 2015. [1 c]
6. Review plans for evacuation sites, shelter sites, cooling centers when temperatures reach above 100
degrees and modify existing disaster plans for functional needs population as necessary. Complete
by April 2015. [1 e]
7. Establish uniform guidelines for Active Shooter calls, which will include new procedures for creating
"Hot Zone" for Fire evacuation of injured persons. Provide training to ail first responders on these
guidelines by April 2015. [4d]
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PUBLIC WORKS DEPARTMENT
MISSION
To provide and preserve our City's infrastructure, facilities and programs and to promote public health,
safety and welfare through courteous and timely customer service through the efficient use of available
resources.
DEPARTMENT GOALS
1. Represent the Public Works Department before the Mayor, Council, City Boards and Commissions;
County, State and Federal agencies, community groups and organizations in a manner that brings
recognition and credit to the organization.
2. Ensure a cost-effective, safe and dependable potable water supply to meet all residential,
commercial/industrial and fire protection needs of the City.
3. Initiate Energy Efficiency and Solar Energy Study for City Owned Facilities.
4. Prepare cost benefit analysis of converting City owned street lights to LED.
5. Initiate study of cost benefit analysis of purchasing SCE owned street lights and converting to LED.
6. Ensure completion of all Public Works projects in the Capital Improvement Pian in a cost-effective
and timely manner.
7. Constantly seek and search for grant opportunities for the best utilization of resources.
8. Acknowledge all complaints within 24 hours (non-weekend) of receipt and strive for
response/resolution within 72 hours.
9. Review the Department's Strategic Plan to verify long-term priorities and programs.
10. Manage and update Pavement Management Program.
11. Continue Project Approval and Environmental Document study for Meats Interchange.
12. Regularly inspect and service the City's sewage and storm drain collection systems and implement
the requirements of the National Pollutant Discharge Elimination System (NPDES) and Waste
Discharge Requirements (WDR) permits.
13. Maintain streets, alleys, sidewalks and other right-of-ways in a safe and serviceable condition
including asphalt repairs, concrete repairs, sidewalk cleaning, and graffiti removal.
14. Manage several large contractor agreements including street tree maintenance, street sweeping, and
sewer cleaning and videoing.
15. Provide sanitation services to all customers including: street tree maintenance, sewer maintenance,
storm drain maintenance and environmental compliance programs.
16. Acquire, service and salvage, where appropriate, all City vehicles, including cars, trucks and other
non-wheeled equipment, to ensure safe and reliable operation.
17. Maintain all City facilities in a clean and safe manner; manage new and/or existing facility
improvements; coordinate graffiti and shopping cart removal for the City.
18. Participate on the multi-departmental Graffiti Task Force to review the program and implement poiicy
and mitigation measures.
19. Clean 450,000 lineal feet of sewer and video inspect 350,000 lineal feet of sewer utilizing both City
crews and contractors.
20. Improve safety and reduce congestion through the design, installation, maintenance and operation of
the signals, signs, striping, streetlights and other traffic control devices necessary to an efficient
transportation system.
21. Continue to implement traffic signal synchronizations along various roadways throughout the City.
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22. Replace 1,800 small meters per year as part of the 15-year small meter replacement program.
ACCOMPLISHMENTS FOR 2013-14
1. Rehabilitated 2,300,000 square feet of street pavement that included 41 residential streets ar�d 9
arterial street segments.
2. Repaired 2,525potholes and 22,485 square feet of asphalt..
3. Replaced over 7,000 linear feet of sewer mainline.
4. Completed of 23,856 square feet of sidewalk and concrete repairs.
5. Abated 118,000 square feet of graffiti.
6. Cleaned 26,000 square feet(5 miles)of storm drains and channels.
7. Cleaned and CCTV inspected over 360 miles of sewer mainline.
8. Completed 2,246 preventative maintenance work orders on vehicles.
9. Applied for and were awarded $50,000 in grant funding for the purchase of a Compressed Nat:urai
gas powered, heavy-duty paint truck assigned to our signs and striping crew.
10. Applied for and were awarded CalFire grants totaling over $155,000 for urban forest inventory and
growth work.
11. Provided external department assistance.
12. Issued 461 Encroachment Permits in 2013.
13. Responded to over 1,200 facility service requests.
14. Completed 927 repairs of traffic signal related equipments.
15. Delivered preventive traffic signal and cabinets maintenance 1,855 times.
16. Repaired 670 street lights.
17. Established USA mark-out of 404 locations for various projects.
18. Removed 3,244 S.F. of graffiti from traffic signals/cabinets and street lights.
19. Maintained and repaired 136 traffic signai battery backups.
20. Completed 119 repairs/maintenance of warning flashers.
21. Repaired 78 Municipal Parking lot lights.
22. Through Federal funding, installed 27 Radar Speed Feedback signs on various arterials in the City.
23. Designed and constructed permanent pavement and security fencing at the Upper Serrrano Puimp
Station.
24. Regraded and repaved the access ring road around Reservoirs 1 and 1A.
25. Rehabilitated Well 25 and Well 26.
26. Flushed 4,615 hydrants and maintained the City's Class 1 Water Utility designation.
27. Repaired 22 water main breaks.
28. Replaced 369 old and leaking water service laterals with new copper lines.
29. Read 211,565 meters.
30. Replaced 1,449 worn or aging water meters.
31. Collected and tested 3,575 water samples.
32. Provided over 10 Billion gallons of drinking water to the customers of Orange on a 24/7 365 day
basis.
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PUBLIC WORKS I GENERAL ADMINISTRATION AND SUPPORT
PROGRAM DESCRIPTION
This program provides management and staff support to achieve our departmenYs mission statement and
support overall departmentai activities including budget, personnel, discipline and labor relati�ms,
customer service, emergency management, clerical support, training and special projects.
SERVICE OBJECTIVES
1. Represent the Public Works Department before the Mayor, City Council, City Boards and
Commissions and other agencies, organizations and community groups in a manner that brings
recognition and credit to the organization.
2. Provide accurate and timely support to divisional activities in the areas of budgeting, personnel, labor
relations, training and organizational studies, clerical support, fi�ing and public counter support.
3. Prepare the annual departmental budget and supporting documents in the time frame required, ,and
present the departmenYs budget before the City Manager and City Council.
4. Prepare and submit on time all county, state and federal reports.
5. Review departmental organization each year to ensure the most efficient utilization of authori;zed
staffing and cost effective service delivery.
6. Review progress of all departmental goals and objectives and coordinate new goals for the follov��ing
fiscal year.
WORK PLAN FOR 2014-15
1. Develop a plan to perpetuate the departmenYs initiative for masterFul customer service by August
2014. [4e]
2. Update the department's Strategic Plan to verify long-term priorities and programs by December
2014. [4ej
3. Assess the departmenYs current asset management activities and set goals for future asset
management needs by May 2015. [2d]
4. Submit annual reports for used oil collection and solid waste diversion to the California Department of
Resources Recycling and Recovery by August 2014.
5. Prepare annual Maintenance Management System plans and meet monthly with all maintenarice
divisions to review plan progress through June 2015. [4c]
6. Coordinate the submittal of grant applications and administer successful grant awards through June
2015. [2a]
7. Update contractual database by June 2015. [3c]
8. Participate on the multi-departmental Graffiti Task Force to review the program and implement policy
and mitigation measures through June 2015. [3a, 4b]
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PUBLIC WORKS I ENGINEERING & CONSTRUCTION MANAGEMENT
PROGRAM DESCRIPTION
This program provides design, inspection and construction management for public improvements; ireal
estate and property management services including appraisals and disposal of real property; prepdres
mapping and other special studies necessary to support departmental and City programs, and; assis�t in
the development of the annual Capital Improvement Program (CIP).
SERVICE OBJECTIVES
. 1. Coordinate with OCTA for regional grant programs including the Comprehensive Transportai:ion
Funding Program, renewed Measure M and federal funding packages.
2. Refine and manage the City's Pavement Management Plan.
3. Ensure completion of all approved projects in the Capital Improvement Program (CIP) within budget
and as scheduled.
4. Prepare an annual 7-year CIP Program relating to roadways, sewer and storm drain and facilities ��nd
coordinate the program review and approval process with the City Manager, Mayor and City Council.
5. Prepare and submit on time ali county, state and federal reports.
6. Acknowledge all Public Works inquiries within 24 hours and strive for resolution/response within 72
hours.
7. Provide engineering services to other City departments for capital improvement projects.
8. Provide contract administration and construction inspection for all public improvements �ind
encroachment permits.
9. Complete all property sales and acquisitions on time and within budget.
10. Seek sources of grant funding to augment available project funding.
WORK PLAN FOR 2014-15
1. Annually update the Pavement Management Plan. [1 b, 2d]
2. Schedule and complete annual pavement maintenance projects by June 2015. [1 b, 4b]
3. Work with consultant and Caltrans on Meats Interchange PA/ED report. [1 b, 3a]
4. Continue to provide project management support for Lemon Street Parking Structure. [4b]
5. Develop master schedule for all CIP projects by May 2015. [1a]
6. Examine sewer hot spots list and select segments for replacement by March 2015. [1 b, 4b]
7. Complete federal and state funded grant projects by June 2015. [3a]
182
�C',+- City of FY 15 Budget
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PUBLIC WORKS I DEVELOPMENT SERVICES/GIS
PROGRAM DESCRIPTION
This program provides engineering services for public and private improvements, maintains all survey
data from private development, issues permits, checks plans and establishes requirements for public
improvements including street, alley, sidewalk, curb and gutter and sewer and storm drains. This program
coordinates the annual Special Assessments and/or Community Facilities Districts and the City's
Geographic Information System (GIS) database.
SERVICE OBJECTIVES
1. Process, coordinate, review and record all subdivisions of land including: Tract Maps, Parcel M�ps,
Lot Line Adjustments and Certificates of Compliance.
2. Facilitate development activity within the City by completing all plan checks within the established
time schedule (two weeks for first plan check) and accurately calculate all fee payments and respcmd
to permit applicants on schedule.
3. Review and approve permit applications for all public utility and construction activities on public street
and other street detours and closure requests.
4. Maintain an accurate library of all infrastructure data and respond to all requests for information within
72 hours.
5. Prepare and submit on time all county, state and federal reports.
6. Operate and maintain a geographic based information system (GIS) for all City infrastructures ��nd
property related data.
7. Review all special district assessments annually for accuracy and compliance with financing
agreements.
8. Conduct annual review of revenue requirements for Landscape Maintenance Districts including
preparation of Annual Engineering Reports, conducting public hearings and inclusions of 'rhe
assessment on the County Tax roles.
9. Administer FEMA National Flood Insurance Program (NFIP) and City Flood Reduction Ordinance for
the City. Coordinate with federal, state and local agencies on Floodplain Management progranns.
Administer the FEMA Community Rating System (CRS) program. Maintain flood information a�nd
respond to resident inquiries; file FEMA flood letters and map documents.
10. Maintain citywide street address information including street name and house number assignmen�ts.
Maintain citywide sewer service information including sewer lateral and process new sewer
connections.
WORK PLAN FOR 2014-15
1. Review submittals for developments including parcel and tract maps, grading and other infrastructure
improvements through June 2015. [1d, 3c)
2. Manage a Geographical Information System for atlas maps, infrastructural databases including
updates through June 2015. [4b, 4c�
3. Continue to update sewer, storm drain and water databases, throughout the City by June 2015. [1 b]
4. Review expenditures in all Landscape Maintenance Districts; prepare Engineer's Report and
schedule public hearing for annual levy of assessments by August 2014. [3a]
5. Organize engineering project central files including scanning, filing and record management through
June 2015. [4b, 4c]
183
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' FY 15 Budget
PUBLIC WORKS I STREET MAINTENANCE
PROGRAM DESCRIPTION
This program utilizes City personnel or private contracts to clean, repair, maintain and improve roadways,
bridges, public walks and related facilities. Crews are involved in asphalt and concrete maintenance,
graffiti removal, street signage and pavement markings.
SERVICE OBJECTIVES
1. Maintain streets, sidewalks, alleys and other rights-of-way in a safe and operable condition for the
public health, safety and welfare.
2. Acknowledge all complaints within 24 hours (non-weekend) of receipt and strive for
response/resolution within 72 hours.
3. Maintain an overall safety program to provide a safe work environment for all employees.
4. Prepare and submit, on time, all necessary County, State and Federal reports.
5. Complete all scheduled projects, including CIP items, within budget and as scheduled.
6. Review, annually, all policies and procedures applicable to job performance to improve safety �nd
productivity.
WORK PLAN FOR 2014-15
1. Coordinate with the Engineering Division in the preparation of plans and specifications for capital
projects involving sewer main replacement, pavement slurry sealing, asphalt overlay, sidewalk ai�d
curb and gutter repair/replacement. All work to be completed by June 2015. [1 b, 3a]
2. Patch and repair two (2) million square feet of street by June 2015, utilizing both City crews and
contract construction.[1b,3a]
�. Repair two (2) miles of sidewalk and 2 miles of curb and gutter by June 2015, utilizing both City cre�nis
and contract construction. [1 b]
4. Expediently track and remove graffiti throughout the City through June 2015. [4b]
5. Maintain traffic signs, street name signs and pavement markings to be compliant with MUTCD/FHWA
reflective sign requirements and standards by June 2015. [1 b]
6. Implement a Division wide training program by June 2015. [4e]
7, Manage contractual services for shopping cart abatement and Old Towne Plaza steam cleaning. [4b]
8. Inspect and install banners as requested by June 2015. [1 b]
184
L� „ City of FY 15 Budget
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PUBLIC WORKS I REFUSE AND SANITATION SERVICES
PROGRAM DESCRIPTION
This program provides sanitation services to residential and commercial properties including street tree
maintenance, street sweeping, sewer and storm drain maintenance, weed abatement and environmental
compliance/code enforcement. The program also manages the City's solid waste franchise, administers
various grants and operates a public education program for solid waste, hazardous waste and recycling.
SERVICE OBJECTIVES
1. Administer the citywide refuse collection contract in compliance with applicable City, State ��nd
Federal regulations to ensure quality service.
2. Administer continuing programs to promote public awareness of and compliance with the neeci to
recycle solid, liquid and hazardous wastes generated by the City.
3. Regularly inspect CCTV video and service (as required) the City's sanitary sewer and storm dr�ain
systems.
4. Acknowledge all complaints within 24 hours and strive for resolution/response within 72 hours.
5. Annually review all County, State and Federal regulations and submit required reports to ensure
continued City compliance with mandated programs.
6. Administer sewer cleaning/pump station maintenance to ensure quality service and compliance N✓ith
City, State and Federal regulations.
7. Administer contracts for the regular sweeping of all public streets, bike lanes, municipal parking I�ots
and alleys in accordance with established performance standards.
8. Maintain and manage the City's urban forest, specifically street right-of-way (ROW) trees, to include
tree maintenance and planting.
9. Replace deficient, aging or damaged sewer lines utilizing sewer capital funds.
WORK PLAN FOR 2014-15
1. Clean 450,000 linear feet of sewer main lines and CCTV video inspect 350,000 linear feet of sewer
main lines by June 2015, utilizing both City crews and contractor services. [1 b]
2. Trim 5,000 residential street trees by June 2015. [4b]
3. Clean 300 catch basins for Storm Water Quality by June 2015. [1 b]
4. Complete 1,200 sanitation and ROW related inspections for trash service, news racks,
encroachments and nuisance abatements in the public ROW by June 2015. [3b,3c]
5. Coordinate with the Engineering Division in the preparation of plans and specifications to replare
deficient sewer mains by June 2015. [2d)
6. Review all portions of the existing Sanitation rates by June 2015. [2b]
7. Continue to implement a Division-wide training program by June 2015. [4e]
185
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PUBLIC WORKS I FLEET SERVICES
PROGRAM DESCRIPTION
This program provides for the acquisition, repair, maintenance and disposal of ali City vehicular
equipment, including the operation of a parts warehouse.
SERVICE OBJECTIVES _
1. Acquire, service, and salvage, where appropriate, all City vehicles, including cars, trucks and other
non-wheeled equipment, to ensure safe and reliable operation.
2. Prepare and submit, on time, all County, state and federal reports.
3. Prepare an annual vehicle replacement observation list, with staff recommendations, for review ;and
approval by the City Manager, Mayor and City Council.
4. Develop policies and procedures to ensure proper service and operation of all equipment, enhance
safety and reduce repair costs.
5. Maintain all authorized equipment at a fully functional level on a continuing basis.
6. Complete all routine repairs within two (2) working days for non-emergency vehicles and within 24
hours for emergency equipment.
7. Annually conduct a parts inventory to ensure a sufficient number of required parts are available: to
meet operational standards.
8. Maintain and ensure regulatory compliance on all fuel dispensing systems.
WORK PLAN FOR 2014-15
1. Complete 1,300 preventative vehicle maintenance services and 1,700 repairs to the City's fleet by
June 2015. [1 b]
2. Develop vehicle purchasing schedule for annual vehicle replacements by January 2015. [2d]
3. Complete all budgeted vehicle replacement purchases by June 2015. [2d]
4. Dispose of surplus vehicles and equipment in a timely fashion to maximize salvage value by June
2015. [2dj
5. Continue to develop, update, and implement a Division wide training program by June 2015. [4e]
6. Develop a comprehensive City-wide fuel management system by June 2015. [2d]
7. Research fuel use reduction options to include alternative fuels by June 2015. [2aj
186
Cmt Cityaf FY 15 Budget
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PUBLIC WORKS I SURFACE WATER QUALITY
PROGRAM DESCRIPTION _
This program provides for compliance with federal and state water quality regulations, primarily under'the
National Pollution Discharge Elimination System (NPDES) for stormwater quality and the Waste
Discharge Requirements (WDR)for sewer management. These programs strive to improve surface water
quality in the City of Orange and eliminate sewer overflows from the City's sewer system.
SERVICE OBJECTIVES _
1. Promote public education to businesses and residents regarding proper practices and procedure� to
manage and direct urban runoff and minimize the discharge of fat, oil and grease into the sevver
system.
2. Prepare and submit all county and state reports as required.
3. Inventory, conduct and complete required industrial, commercial and municipal surface water quality
inspections.
4. Inventory, conduct and complete required restaurant surface water quality and WDR inspections.
5. Review annually all county, state and federal regulations to ensure City compliance with mandated
programs.
6. Participate in county and regional committees to remain informed and compliant with new water
quality and WDR requirements.
WORK PLAN FOR 2014-15 _
1. Prepare and submit the annual Performance Evaluation Assessment report to comply with
stormwater permit requirements by November 2014. [3b]
2. Inspect all high priority industrial, commercial and municipal sites as required by the Munici��al
Separate Storm Sewer System (MS-4)permit by June 2015. [3b]
3. Inspect medium and low priority industrial, commercial and municipal sites as required by the M�3-4
permit by June 2015. [3b]
4. Inspect food service establishment sites (approximately 500) to comply with current Waste Discharge
Requirements permit by June 2015. [4b]
5. Inspect 25,000 lineal feet of open drainage channel by August 2014. [3b]
6. Review new development Water Quality Management Plans as needed by June 2015. [3c]
7. Review revised Newport Bay Total Maximum Daily Loads (TMDL's) by June 2015. [3b]
8. Review and comment on proposed MS4 Permit by June 2014.
9. Review proposed selenium TMDL by December 2014.
187
C^�,�-� City af FY 15 Budget
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PUBLIC WORKS I FACILITY MAINTENANCE
PROGRAM DESCRIPTION _
This program provides maintenance services for public buildings and City facilities, administers annual
contracts for mechanical systems, specific facility maintenance and manages new and/or existing builciing
improvement projects and contracts.
SERVICE OBJECTIVES _
1. Work with various departments to address maintenance needs and schedules for the City's 26
buildings.
2. Provide expedient and courteous service to all City departments.
3. Respond to facility maintenance requests within 48 hours.
4. Assist all departments with development of building capital improvement requests.
5. Provide cost-effective maintenance programs to assure satisfactory, reliability and perFormancE; of
building-related facilities.
WORK PLAN FOR 2014-15
1. Review and monitor all facility annual service contracts by March 2015. [1 b]
2. Coordinate and implement building improvements and facility modifications by June 2015. [1b]
3. Perform general maintenance and repairs for all public buildings and appurtenant facilities by June
2015. [1 b]
4. Conduct periodic building inspections to better maintain facilities and provide exceptional custorner
service through June 2015. [1 b]
5. Initiate Facility Master Plan Study by June 2015. [2d]
6. Assess energy options for City facilities by June 2015. [2d]
188
�,_. Cit}�af FY 15 Budget
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PUBLIC WORKS I TRANSPORTATION PLANNING
PROGRAM DESCRIPTION _
This program identifies current and future transportation system needs, and implements programs to
meet identified needs including freeways, arterials, bikeways, pedestrian corridors, bus lines, railways,
and parking lots. Furthermore, the Transportation Planning section conducts traffic and transportation
studies, makes recommendations to the City Council and Traffic Commission for transportation system
improvements, attends regional meetings and plans, designs and constructs a variety of transportation
system improvement projects.
SERVICE OBJECTIVES _
1. Improve mobility, safety and reduce congestion through optimum use and operation of existing tr��ffic
signals, signs, street striping, street lights and other traffic control devices.
2. Annually review all City transportation plans to ensure compliance with applicable guidelines ,3nd
implement programs as needed to promote efficient movement of people and goods.
3. Acknowledge all citizen inquiries within 24 hours and strive for resolution/response within 72 hours or
24 hours in emergency situations.
4. Maximize the amount of grant funding obtained by the City to design, develop and maintain public
traffic systems to satisfy the transportation needs of the residential and business community.
5. Promote development and use of a City intermodal transportation system.
6. Annually review all Transportation System Improvement Program (TSIP) fees to ensure regulatory
compliance and consistency with transportation needs.
7. Prepare and submit on time all county, state and federal reports.
WORK PLAN FOR 2014-15
1. Complete review and update of the Transportation Systems Improvement Program (TSIP) fees by
August 2014. [2b]
2. Provide staff support to the City Traffic Commission through June 2015. [1 b]
3. Explore opportunities for progressive/permissive traffic signal operations by June 2015. [4d]
4. Utilize City traffic model to identify priorities for the FY 2014-15 CIP by June 2015. [4d]
5. Pursue OCTA—Measure M2 and other available external funding options by June 2015. [1 b]
189
�`+.-,. City af FY 15 Budget
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PUBLIC WORKS I TRAFFIC OPERATIONS
PROGRAM DESCRIPTION
This program plans, designs, installs and repairs traffic signals, signal components, signal coordination,
street lights and other warning lighting to provide efficient operation of the City's traffic control system.
This program manages the City's Traffic Management Center.
SERVICE OBJECTIVES
1. Maintain the highest levei of safety and efficiency for the traffic control systems of the City through a
vigorous maintenance, repair and replacement program.
2. Promote utilization of advanced state-of-the-art technology for the operation/monitoring of the City's
transportation system.
3. Acknowledge all citizen inquiries within 24 hours and strive for resolution/response within 72 hours or
within 24 hours in emergency situations.
4. Prepare and submit on time all county, state and federal reports.
WORK PLAN FOR 2014-15
1. Implement additional wireless and fiber optic communications links between traffic signals, CCTV
cameras and the Traffic Management Center through June 2015. [4dJ
2. Complete construction of traffic signal improvements listed in the CIP by June 2015. [4d]
3. Upgrade Traffic Management Center(TMC)software, and required hardware, by June 2015. [4d]
4. Maintain monthly monitoring and routine maintenance program for signalized intersections and
warning flasher locations through June 2015. [1 b]
5. Conduct biweekly nighttime street light outage field surveys through June 2015. [1 b]
6. Continue traffic signal controller change outs, upgrade traffic signai cabinet and TMC equipments
through June 2015. [4d]
7. Implementation of multi-jurisdictional traffic signal synchronization along Main Street Corridor as part
of Measure M2 Project P - Regional Traffic Synchronization Program by June 2015. [4d]
8. Implementation of multi-jurisdictional traffic signal synchronization along Glassell Street Corridor as
part of Measure M2 Project P- Regional Traffic Synchronization Program by June 2015. [4d]
9. Implementation of multi-jurisdictional traffic signal synchronization along Newport Boulevard Corridor
as part of Measure M2 Project P- Regional Traffic Synchronization Program by June 2015. [4dj
10. Implementation of multi-jurisdictional traffic signal synchronization along State College Boulevard/The
City Dr. Corridor as part of Measure M2 Project P - Regional Traffic Synchronization Program by
June 2015. [4d]
11. Upgrade crosswalks and install pedestrian warning devices at fourteen unsignalized intersections
throughout the City by June 2015. [4d]
12. Installation of protected left turn phasing at three intersections of Chapman Avenue/Hewes Street,
Chapman Avenue/Esplanade Street and Tustin Street/Mayfair Avenue by June 2015. [4d)
12. Implementation of multi-jurisdictional Traffic Signat Synchronization along Orangewood Corridor as
part of Measure M2 Project P Regional Traffic Synchronization Program by June 2015. [4d]
190
� City of FY 15 Budget
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PUBLIC WORKS ( WATER ENGINEERING & PRODUCTION
PROGRAM DESCRIPTION
This program ensures that the City's residents, visitors and business will have an adequate supply of
potable water for all necessary municipal and private uses, including fire protection, through the operation
and maintenance of all sources of supply and pumping facilities. This program also provides engineering
services for development and capital projects and is responsible for water quality activities to ensure the
purity and safety of the City's water supply in conformance with county, state and federal guidelines.
SERVICE OBJECTIVES
1. Provide a reliable suppiy of potable water to the City through a coordinated program of groundwater
production and use of imported supplies.
2. Ensure completion of all approved projects in the Water Capital improvement Program (CIP) within
budget and as scheduled.
3. Prepare an annual 7-year CIP program; coordinate its review and approval by the City Manager,
Mayor and City Council.
4. Regularly test the City's water supply to ensure compliance with all local, state and federal water
quality assurance standards.
5. Assure reliability of all water production facilities through a proactive program of ongoing maintenance
and replacement.
6. Prepare and submit on time all mandated county, state and federal water quality reports.
7. Acknowledge all citizen inquiries within 24 hours and strive for resolution/response within 72 hours or
within 24 hours in emergency situations.
WORK PLAN FOR 2014-15
1. Prioritize, design and construct a minimum of one mile of pipe to replace high maintenance pipe by
June 2015. [1 b]
2. Incorporate Water System Master Plan recommendations into Capital Improvement Program and
water operations through June 2015. [1 b, 4b]
3. Purchase potable water from the Orange County Water District, Metropolitan Water District, East
Orange County Water District, and Serrano Water District by June 2015. [1b]
4. Implement vulnerability assessment measures for water system through June 2015. [1 b, 4b]
5. Complete and distribute annual water quality"Consumer Confidence Report" by June 2015. [1 b, 4b)
6. Conduct or contract for the collection and analysis of all required water quality testing per State
Health Department regulations by June 2015. [1 b, 4b]
7. Keep and maintain a comprehensive record of all water production from wells, imported water
connections, pump stations, interties and flow control facilities through June 2015. [1 b, 4b]
8. Develop water conservation programs with Municipal Water District of Orange County and promote
water conservation through City publicity mediums by June 2015. [3e]
9. Perform maintenance and track/document repairs, maintenance and upgrades/alterations to existing
water production equipment to include wells, motors, pumps, generators and electrical gear, including
data collection for GIS/asset management through June 2015. [1 b]
10. Commence Construction of Marywood Pump. Complete construction by April 2015. [1 b]
11. Conduct review/comparison and tracking of revenue/expenditures to water rate model by June 2015.
[2b,2d]
12. Begin construction of Water Well 27 as part of the on-going groundwater development program by
June 2015. [1 b]
191
�C;+_ City of FY 15 Budget
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PUBLIC WORKS I WATER DISTRIBUTION
PROGRAM DESCRIPTION
This program maintains, repairs, and replaces all facilities dedicated to the safe delivery of potable water
to the residents, visitors and businesses of the City including pipelines, valves, fire hydrants, pump
stations and storage tanks; and provides for the reading, maintenance and replacement of all meters in
the system.
SERVICE OBJECTIVES
1. Ensure the reliable and timely delivery of potable water to the community for all purposes through a
proactive distribution system maintenance program.
2. Acknowledge all citizen inquiries within 24 hours and strive for resolution/response within 72 hours or
within 24 hours in emergency situations.
3. Ensure satisfactory perFormance of all meters, valves and fire hydrants.
WORK PLAN FOR 2014-15
1. Replace 1,800 small meters per year as part of the 15-year small meter replacement program by
June 2015. [1 b]
2. Read meters and address high consumption complaints and meter leak reports through June 2015.
[1 b]
3. Actively manage the meter calibration program to maintain meter calibration pursuant to the
standards set by the American Water Works Association through June 2015. [1 b]
4. Retrofit meters to radio read in specific locations by June 2015. [1 b)
5. Perform daily security site checks at all water facitities, including data collection for GIS/asset
management through June 2015. [1 b]
6. Flow test all fire hydrants once a year, including data collection for GIS/asset management by June
2015. [1 b]
7. Perform maintenance and exercise 1,200 water valves and collect data for GIS/asset management by
June 2015. [1 b]
8. Maintain and service all air release vaives and plug valves, including data collection for GIS/asset
management by June 2015. [1 b]
9. Participate in the development of the Division's master training program through 2015. (4e]
10. Begin design process/inspection for interior re-coating of Reservoir 5 by June 2015. [1 b]
192
C-,, City of FY 15 Budget
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COMMUNITY DEVELOPMENT
MISSION
To work with the community in achieving and maintaining a better quality of life by providing professional
guidance, review and coordination of all land planning and development activities and by fairly and
consistently implementing the City's regulations and policies.
DEPARTMENT GOALS
1. Provide thorough analysis and recommendations to the City Council, Planning Commission, other
appointed bodies, the development community and citizens on land planning and development
issues.
2. Administer in a fair and equitable manner, all governmental regulations pertaining to development,
the environment and housing.
3. Coordinate and conduct development review activities.
4. Plan check and inspect new and remodeled structures to protect the health and safety of the
community.
5. Inspect existing structures to ensure compliance with governmental regulations.
6. Update and utilize long-range planning documents, including the City's General Plan, to create a
vision for Orange that respects the quality of the past and accommodates growth in the future.
7. Implement improvements recommended by the Organizational Assessment (OA) to improve the
manner in which we provide our services.
8. Maintain the presence of Code Officers in neighborhoods to courteously yet firmly address code
violation issues and seek compliance from property owners.
9. Undertake project reviews, amendments to design standards and disseminate information that
preserves and protects Orange's rich heritage.
10. Establish and track performance measures.
11. Administer the Community Development Block Grant (CDBG) Program and HOME Investment
Partnerships Program.
12. Administer the City's Mills Act Program to protect the City's historic resources.
ACCOMPLISHMENTS FOR 2013-14
1. Staff provided support to the Public Works, Fire and Community Services Departments on a diverse
range of projects.
2. Current Planning served over 5,000 customers at the Planning Counter and presented over 120
cases to the DRC, PC and City Council.
3. In accordance with the Organizational Assessment (OA), provided input for zoning ordinance
changes to facilitate process streamlining.
4. Code Compliance addressed 1,803 cases from Jan 1, 2013 to December 31, 2013. These cases
include: 291 Graffiti, 659 property maintenance, 65 substandard, 134 vehicle violation complaints and
several other types of code enforcement cases that help maintain the City.
5. The Neighbors helping Neighbors project for 2013 consisted of installing new landscaping, painting of
the home and the removal of trash and debris from the front and back yard for a City of Orange
resident who is a veteran.
6. Code Compliance established the California Association of Code Enforcement Officers (CACEO)
training to be conducted in the City of Orange for all future training for the State of California.
7. Code Compliance assisted the City of Santa Ana Code Enforcement Division to train their staff on
hoarding conditions.
8. Code Compliance assisted 1362 walk-ins at the front counter with code complaints.
193
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9. The City, in partnership with Home Depot and Janitors for Jesus, was presented with the Orange
Section American Planning Association's 2013 Outstanding Planning Award for the Grass Roots
Initiative category for the Neighbors Helping Neighbors program.
10. The City was presented with the Orange Section American Planning Association's 2013 Outstanding
Planning Award for the Santa Fe Depot Specific Plan.
11. The Building Division issued over 3,000 permits from January 1, 2013 to December 31, 2013,
collecting over $2 million dollars in fees. During the year, the Building Staff provided services to
7,500 customers at the public counter, completed 23,000 inspections, and processed 1,200 plan
reviews.
12. In an effort to improve customer service, the Building Division began the optional electronic plan
review process, saving the customer time and money due to reduced trips to the City for plan re-
submittal and printing costs. The Division processed 40 electronic plan reviews in 2013.
13. The Building Division reached out to the local community and professionals in the industry by
conducting a 10-week series of seminars relating to the new 2013 California Building, Electrical,
Mechanical, Plumbing, Energy, Green Building, Disabled Access and Structural code changes. There
were approximately 400 attendees who participated in the training program.
14. The Advance Planning team prepared Code Amendments for Council adoption that streamline the
development review process for certain types of new development, wireless communication facilities
and home occupations. These Code Amendments provide more opportunities for over-the-counter
project approvals and reduced costs to the public for City processing.
15. Staff prepared an update to the City's Housing Element, a document that identifies policies and
programs through the year 2021 for addressing housing needs for all segments of the community's
population. The City Council adopted this update on January 14, 2014.
16. Staff processed the AMLI apartments project, which was approved in early 2013, and is now under
construction. This project will introduce 334 new apartments to Uptown Orange, providing new
housing opportunities close to UC Irvine Medical Center, County of Orange facilities, offices and
Outlets of Orange. These housing units reflect the implementation of the 2010 General Plan's vision
for integrating diversified housing types into areas of the City with high concentrations of jobs and
services and underutilized property.
17. Planning staff processed plans for major land use projects including Rio Santiago, Salem Lutheran
Church, the Orange Packing House, the Avonti Salon, Mc Donald's, and Miguel's Jr.
18. Staff processed 9 new historic Mills Act properties for addition to the list of 190 existing properties. All
9 properties are in the Old Towne Historic District.
19. Prepared and submitted the FY 2012-13 Consolidated Annual Performance and Evaluation Report to
the U.S. Department of Housing and Urban Development(HUD).
20. Prepared and submitted the FY 2013-14 Annual Action Plan to HUD.
21. Administered 16 contracts for FY 2013-14 CDBG funding: six Subrecipient Agreements with
nonprofit agencies and 10 Memoranda of Understanding with City Departments.
22. Solicited, reviewed and processed 24 FY 2014-15 CDBG funding requests from City Departments
and nonprofit agencies.
194
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COMMUNITY DEVELOPMENT I ADMINISTRATION
PROGRAM DESCRIPTION
Administration provides the needed coordination between divisions, other departments, the City Manager
and the City Council; and provides the payroll, personnel, purchasing and policy management for the
department.
SERVICE OBJECTIVES
1. Attend/conduct weekly meetings to coordinate activities of divisions within th� department and
activities with other departments.
2. Maintain ongoing communication as needed with the City Council and community on development
issues.
3. Maintain payroll, personnel and budget records for the Department in a timely manner.
4. Provide courteous, timely and helpful service to users of the Department.
5. Maintain or enhance regular communication between Community Development staff and other
development-related departments.
6. Conduct department meetings to keep all Department employees updated on administrative changes,
projects/activities and other issues.
7. Address internal communication improvements and implement cross-training program.
8. Ensure that all staff receive training and stay current with changes in the development industry.
9. Implement recommendations of the 2012 Organizational Assessment(OA).
10. Establish and track performance measures and report of compliance.
WORK PLAN FOR 2014-15
1. Continue to utilize cost effective training opportunities through coordination with local professional
organizations and webinars that address pertinent topics of interest that will advance staff's
understanding ofjob parameters through June 2015. [4e]
2. Brief the City Council and Planning Commission on upcoming planning and development issues on
an ongoing basis through June 2015. [4a]
3. Track activity levels regarding to development projects and workload demands on an ongoing basis
through June 2015. [4a]
4. Closely monitor revenues and expenditures throughout the Community DevelopmenYs budget in
order to effectively ensure that trends are recognized and addressed. [2e]
5. Continue to review and propose Zoning Code amendments to simplify our development review of
development applications through June 2015. [2e]
6. Establish and track performance measures with initial reporting at mid-year. [4b]
7. Continue to support the Business Enhancement Support Team (BEST) by implementing further
process changes and streamline the Staff Review Committee (SRC) review process through June
2015. [4b]
8. Strengthen the role of case planners to function as project managers with the goal of problem solving
for each customer by December 2014. [4b]
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COMMUNITY DEVELOPMENT I ADVANCE PLANNING
PROGRAM DESCRIPTION
To provide comprehensive, long-range land use, environmental and policy planning to the City of Orange
including maintaining and implementing the General Plan, facilitating inter-agency coordination,
coordinating annexations and reviewing proposed legislation and ensuring compliance with legislative
mandates. To provide expert environmental review guidance to the City, focusing on environmental legal
compliance for capital improvement projects and review of environmental documents referred to the City
from other public agencies. To provide informational and analytical land use, environmental and
demographic information to the public and City staff in order to facilitate an ongoing understanding of the
community, as well as the physical conditions affecting growth and change in Orange.
SERVICE OBJECTIVES
1. Maintain and implement the City's General Plan as a long-term visionary document to guide City
decision-making that benefits residents and businesses, while improving the quality of life in Orange.
2. Coordinate demographic, statistical and environmental information and data relating to the City and
make this information available to the community, as well as other City departments, in a user-friendly
manner for informational and analytical purposes.
3. Coordinate environmental review for all City Capital Improvement Projects, working to provide
adequate legal protection to the City and minimize adverse environmental effects on the community,
while meeting City project objectives and timelines.
4. Develop and revise City standards, guidelines and public education materials related to land use and
environmental conditions in order to maintain relevant and legally adequate tools for guiding changes
to the physical environment of the City in a positive manner, and informing citizens and businesses.
WORK PLAN FOR 2014-15
1. Initiate a comprehensive Zoning Ordinance update in order to make the Code a more user-friendly
and effective document for achieving quality development and streamlined project review by January
2015, with work effort completion expected in 2017. [2d]
2. Continue phased General Plan/Zoning consistency analysis for citywide parcels, including processing
Zoning Code Amendments to reconcile inconsistencies per State Law and simplify the development
review process through June 2015. [2d]
3. Implement the 2014 Old Towne parking district to reduce barriers to adaptive reuse of historic
buildings and encourage property reinvestment per the Santa Fe Depot Specific Plan implementation
program through June 2015. [2e]
4. Complete the Metrolink Parking Structure EIR and entitlement process by December 2014. [2d]
5. Continue implementation of Housing Element action items through June 2015, including an online
Affordable Housing Tool Kit and preparation of a Single Room Occupancy Housing Ordinance. [3c]
6. Ensure completion of environmental review/compliance for various CIP projects, with particular effort
involving the Meats Interchange project through June 2015. [2d]
7. Pursue grant funding for General Plan implementation program projects involving development
streamlining and commercial district enhancement that require consultant-based technical expertise
through June 2015. [2a]
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COMMUNITY DEVELOPMENT I CURRENT PLANNING
PROGRAM DESCRIPTION
Current Planning provides short range planning functions. This program implements the City's General
Plan by administering the Zoning Ordinance and all development and design related documents, which
contribute to a safe, healthy and livable community.
SERVICE OBJECTIVES
1. Provide a high level of customer service and responsiveness to Orange residents, businesses,
developers and other members of the public through personal interaction at the front counter, over
the phone and in response to written requests.
2. Provide timely and accurate processing of the expected 120 projects (comprised of 150 discretionary
development cases) including project related General Plan Amendments, Zone Changes, Conditional
Use Permits, Variances, Design Reviews, and Site Plan Reviews.
3. Coordinate City's review of development projects with other City departments for compliance with
regulatory documents through chairing the Staff Review Committee to implement and guide the
applicants through the City's development review process. Provide agendas and support materials.
4. Administer provisions of the Zoning Code and other adopted documents.
5. Provide staff for 60+ annual public meetings held by the City Council, Planning Commission, Design
Review Committee, Zoning Administrator, Community Workshops and special Ad-Hoc Committees.
6. Provide accurate minutes, agendas and support material for the Planning Commission, Zoning
Administrator and Design Review Committee.
7. Maintain accurate records of all public documents.
8. Respond in a timely and friendly manner to the 5,000+ requests for information via the public counter
as well as phone and e-mail inquiries generated by the public, other agencies, City departments and
the development and business community.
WORK PLAN FOR 2014-15
1. Continue to review initial and subsequent application submittals within the State mandated 30-day
review period and advise applicants with written project status through June, 2015. [2e]
2. Return all phone calls within 2 business days through June, 2015. [4b]
3. Conduct final planning inspections within 2 business days of request through June, 2015. [2e]
4. Complete Zoning Verification Letter requests within 10 business days of receipt through June, 2015.
[2e]
5. Support and assist Code Compliance staff with cases as requested through June, 2015. [4d]
6. Continue to make improvements per the Organizational Assessment made possible with the filling of
the currently vacant positions. [4b]
a. Evaluate front counter staffing to continue to reduce customer wait times and increase
customer service and implement appropriate measures by December 2015. [4b]
b. Implement process related improvement measures including: updating the Land Use
Application; developing additional resource materials to familiarize customers with the
development and environmental processes; and, develop resource materials to advise
customers of the most common processing problems and how to avoid them by June
2015. [4b]
7. Provide assistance to Advance Planning with the Comprehensive Zoning Ordinance Update through
June, 2015. [4b]
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8. Continue to provide in-house historic preservation training to staff in order to provide consistent
customer service outside the established historic preservation counter hours through June, 2015. [4e]
9. Mills Act:
a. Process a maximum of 10 new Mills Act contracts by December 2015. [5b]
b. Perform at least 40 required annual inspections on existing Mills Act contracts on an
ongoing basis through June, 2015. [5b]
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COMMUNITY DEVELOPMENT I PLANNING COMMISSION
PROGRAM DESCRIPTION
The Planning Commission is the appointed governmental body with the authority to make land use
decisions and recommendations. As advisors to the City Council, the Commission reviews and evaluates
individual development proposals for conformance with City-adopted codes, ordinances and the Generai
Plan. This program also includes the Design Review Committee (DRC), which is an advisory Committee
to the City Council and Planning Commission on architectural and landscape matters. The DRC
evaluates projects in Old Towne and major projects citywide for conformance with City design standards.
SERVICE OBJECTIVES
1. Make recommendations to the City Council on the adoption and maintenance of the City's General
Plan, Zoning Ordinance and designated discretionary development projects involving land use.
2. Conduct approximately 40 Planning Commission and DRC meetings annually to review and rule or
make recommendations on land use proposals and development projects as well as design review
issues.
3. Hold study sessions as needed to review and develop policies addressing land use issues of special
significance to the City.
4. Work with City staff to ensure that new developments are well planned, well designed, and consistent
with good planning principles.
5. Ensure projects in the Old Towne Historic District are in conformance with the Secretary of Interior
Standards for Historical Preservation and Old Towne Design Standards.
WORK PLAN FOR 2014-15
1. Train new and existing Design Review Committee and Planning Commission members through
briefings, study sessions and local training conferences through June 2015. [4b]
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COMMUNITY DEVELOPMENT I BUILDING INSPECTION
PROGRAM DESCRIPTION
The Building Inspection program provides services that assist the community in their buiiding and
development projects. Professional, trained staff performs field inspections at various phases during
construction. These inspections are conducted in order to verify that the construction work is in
conformance with City building codes and the plans approved in plan check. Additionally, inspectors
provide guidance through the building process, which is a collaborative effort between many City
agencies. The inspection staff works closely with all agencies to ensure that the process is coordinated.
Inspection staff maintains office hours both in the morning and the afternoon to answer questions and
update Building Division records.
SERVICE OBJECTIVES
1. Provide inspection services for each inspection request within one business day.
2. Maintain early morning and late afternoon office hours to serve our customers.
3. Ensure a coordinated and comprehensive inspection process by working closely with other inspection
agencies during the building process.
4. Provide professional and courteous service to all of our customers.
5. Continue to review the latest code updates and new materials through the International Code Council
(ICC) and the National Fire Protection Association (NFPA) code seminars and professional
organizations in order to provide technically accurate service.
6. Efficiently maintain accurate inspection records through the use of the City's E-Trakit system.
WORK PLAN FOR 2014-15
1. Complete approximately 23,000 inspection stops, 11,000 by December of 2014 and 12,000 more by
June 2015. [4b]
2. Gain continuing proficiency with the new 2013 California Building Codes through January 2015
through further training by attending in house, CALBO and ICC seminars. [4e]
3. Gain proficiency with the 2013 California Energy Codes and 2013 Green Building Standards through
January 2015. [4b]
4. Participate in the Local Implementation Plan [LIP] of the National Pollution Discharge Elimination
System (NPDES) by conducting required compliance inspections of construction projects through
June 2015. [1 b]
5. Develop proficiency with the E-Trakit permit system through June 2015. [4b]
6. Provide a comprehensive and comparative Building Inspection activity report to the City Manager by
August 2014 with an update by February 2015. [1 a]
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COMMUNITY DEVELOPMENT ( CODE COMPLIANCE
PROGRAM DESCRIPTION
The City of Orange Code Compliance program provides enforcement of the City's Municipal Code as it
relates to neighborhood and community issues. Cases are generated through reported violations.
Officers also survey and self initiate cases within their assigned areas in a proactive approach if
necessary. Through a combination of office research and field inspections, violations are documented
and orders to comply are issued. The Code Compliance officer follows their casework upon receiving a
complaint conducting an investigation to see that compliance is gained to close the case. However, very
seldom a few cases are referred to Superior court to gain compliance. Working closely with other
agencies, the fundamental goal of the Code Compliance program is to seek compliance with the City's
Code to achieve a safe, clean and healthy living and working community environment. The categories of
enforcement include, but are not limited to, property maintenance violations, building code violations, non-
conforming signage, sub-standard housing conditions, land use violations and violations of the
boardinghouse ordinance.
SERVICE OBJECTIVES
1. Reduce the current response time for non-emergency complaints from 7-10 business days to 2 days.
2. Provide ongoing observation of areas with active enforcement efforts to preserve acceptable levels of
compliance.
3. Seek to gain voluntary compliance in 97% of all cases.
4. Keep current with the latest methods and technology through continued education and association
with professional organizations such as California Association of Code Enforcement Officers
(CACEO)and International Conference of Building Officials.
5. Continue to provide quality customer service.
WORK PLAN FOR 2014-15
1. Process approximately 2,000 code compliance cases: 1,000 by December 2014, and another 1,000
by June 2015. [4b]
2. Assist approximately 1,400 Code Enforcement related visits to our front counter through June 2015.
[4b]
3. Participate in the preparation of the Calendar of Events report throughout the City of Orange with
emphasis on the identification of dates, times and affected areas of special events held in the Old
Towne area through June 2015. [4b, 4d]
4. Review code compliance strategy to utilize officers to the best possibility which includes officer
enforcement and an emphasis on blighted neighborhoods through June, 2015. [2a, 4e, 5b]
5. Develop proficiency with the E-Trakit permit system through June 2015. [4b]
6. Provide a comprehensive and comparative Code Compliance activity report to the City Manager by
August 2014 and an update to the City Manager by February 2015. [4a]
7. Participate in the Neighborhood Watch Program and National Night Out yearly event. [4b)
8. Develop a technology fee to be built into our master fee schedule by December 2014. [2b, 4c]
9. Develop the Neighborhood Improvement Task Force (NITF) program which is a scaled down model
of the Neighborhood Enhancement Team (NET) by June 2015. [3e]
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COMMUNITY DEVELOPMENT I PLAN CHECK & ADMINISTRATION
PROGRAM DESCRIPTION
The Building Plan Check program provides plan check services for all plans, computations and other data
filed by an applicant for a permit. The Plan Check function reviews all documentation to ensure
compliance with all local and applicable state requirements. The staff coordinates the plan check process
with other regulatory agencies such as Fire, Police, Health and Public Works in order to provide a
comprehensive approval process.
SERVICE OBJECTIVES
1. Provide an initial plan check on 80% of all plans within two business weeks.
2. Provide prompt, professional service to every customer.
3. Keep current on the latest code updates and new materials through professional development
seminars.
4. Provide "over the counter" plan check for small or simple projects, such as patio covers and solar
panels.
5. Participate as the Building Division representative in approximately 50+ Staff Review Committee
(SRC) meetings.
6. Participate in regular coordination meetings with Fire, Police, Public Works and other regulatory
agencies.
7. Coordinate multi departmental simultaneous plan check for at least two major projects per year where
staff from each development related department participates simultaneously in plan checking.
8. Manage and administer all provisions of the City's Building Codes and perform Code interpretation
duties of the Building Official.
9. Provide technical assistance for all customers including City projects.
WORK PLAN FOR 2014-15
1. Complete approximately 575 plan checks, 285 by December 2014 and another 290 plan checks by
June 2015. Oversee the work of contract plan check consultants on an as needed basis. [4b]
2. Gain proficiency with 2013 California Building Codes through training by attending in-house, CALBO
and ICC training. [4e]
3. Attend SRC meetings through June 2015. [4e]
4. Continue updating the Building Division Procedures Manual through June 2015. [4e]
5. Continue developing proficiency with the E-Trakit permit system through June 2015. [4b]
6. Assist with the Energy Efficiency Services in evaluation and collection of energy savings throughout
the City through June 2015. [3a]
7. Provide a comprehensive and comparative Plan Check and Administration activities report to the City
Manager by August 2014 with an update by February 2015. [2a]
8. Continue to implement digital plan submittal and reviews on major projects. [4b]
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COMMUNITY DEVELOPMENT I PERMIT SERVICES
PROGRAM DESCRIPTION
The Permit Services program provides the extremely important initial contact with the public we serve.
Our highly trained professional staff provide technical, permit and support functions at the public counter.
All building improvement plans are received and coordinated through this program, including plans for
Planning, Fire and Police Departments. Permit Services staff provides plan review functions for simple
projects and issues building permits for all approved construction projects. The staff has maintained
microfilm records in the past and has implemented the digital archive system. The staff answers or
directs all general inquiries.
SERVICE OBJECTIVES
1. Provide prompt, efficient and friendly customer service including answering and directing public
inquiries.
2. Process plan check applications and issue building-related permits working closely with other
agencies during the process.
3. Provide counter plan check services for simple, smaller projects.
4. Prepare all construction-related documentation for digitizing.
5. Continue working with and maximizing our computerized permits tracking software.
6. Provide "user-friendly' handouts to assist our customers through our processes including Building
Division Procedures Manual.
WORK PLAN FOR 2014-15
1. Process approximately 3,000 building permits, 1,500 by December 2014, and 1,500 by June 2015.
[4b]
2. Serve approximately 7,500 customers at our public counter with 4,000 by December 2014 and
another 3,500 by June 2015. [4b]
3. Continue to utilize permit technicians to conduct at least 100 simple or smaller plan checks by June
2015. [4b]
4. Develop proficiency with the E-Trakit permit system through June 2015. [4b]
5. Refine procedures to allow for on-line permit application and receive digital plans for review by June
2015. (4b]
6. Provide a comprehensive and comparative Permit Services activity report to the City Manager by
August 2014 with an update by February 2015. [4a]
7. Continue training the Permit Technicians (all joint Public Works/Community Development front
counter staff)on E-Trakit system so they can issue various permit types by December 2014.
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COMMUNITY DEVELOPMENT ( HOUSING
PROGRAM DESCRIPTION
The Housing Division is responsible for the management, administration, and oversight of all activities
that receive or have received Community Development Block Grant (CDBG) and HOME Investment
Partnerships (HOME)funds. These financial resources enabie the City to provide various public services,
complete infrastructure improvements, and create and retain affordable housing for Low and Moderate
Income residents.
SERVICE OBJECTIVES
1. Administer the CDBG Program and HOME Program and ensure compliance with federal regulations.
2. Provide technical guidance to existing and potentiai CDBG sub recipients including nonprofit
agencies and City departments.
3. Involve citizens in the development of the Annual Action Plan and allocation of CDBG and HOME
funds.
WORK PLAN FOR 2014-15
1. Provide administrative oversight of the FY 2014-15 CDBG Program and HOME Program through
June 2015. [3e]
2. Complete and submit the FY 2013-14 Consolidated Annuai Performance and Evaluation Report to
the U.S. Department of Housing and Urban Development(HUD) by September 2014. [3e]
3. Complete and submit the FY 2015-16 Action Plan to HUD by May 2015. [3e]
4. Solicit and review up to 40 FY 2015-16 CDBG funding requests from nonprofit agencies and City
departments by January 2015. [3e]
5. Conduct five public meetings and two technical assistance trainings for the FY 2015-16 CDBG
Program by May 2015. [4a]
6. Monitor the affordability and occupancy covenants of rental units assisted with HOME funds through
June 2015. [3c]
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COMMUNITY SERVICES
MISSION
To enhance the quality of life and a safe community by providing lifelong learning opportunities, leisure
activities and recreational experiences in well-maintained parks and facilities.
DEPARTMENT GOALS
1. Maintain City parks and assets in accordance with standard horticultural and facility management
practices and methods.
2. Provide quality recreation programs and services for the community.
3. Provide quality service to all persons requesting assistance.
4. Maintain open space to meet active and passive park needs of all residents.
5. Provide for the design, construction and oversight of new parks and facilities for the Community.
6. Provide special event programs servicing the interest and enhancing the quality of life for all
residents.
7. Collaborate with Community organizations in the provision of social and human services programs to
meet the needs of our residents.
8. Provide administrative and technical landscape support to Public Works and Community
Development Departments.
9. Provide the organization with leadership, technical assistance, and professional service.
10. Work to implement the goals and strategies as outlined in the Organization's Strategic Plan.
11. Continue to fulfill the expectations of the public through effectively managing limited resources.
12. Generate news releases, news stories, and public information pieces promoting the City's services,
programs and activities.
13. Management and protection of our City Identity, identification of our brand, use of logos, website,
graphic standards on letterhead for consistency of our message.
14. Work closely with all levels of City Staff to gather information and data as required to craft the City's
official narrative.
15. Work with the media to facilitate information requests and maintain the City's brand.
16. Administer the City's social media programs.
17. Oversee the content creation, design, printing, and distribution of the City's Our Orange Publication.
18. Administer the City's Commercial Film permit process and operations.
ACCOMPLISHMENTS FOR 2013-14
1. Planned and Executed in 64 days the City's 125th Birthday Celebration including raising $31,000 to
pay for the food, entertainment, rentals, publicity, staging, and staffing for the event.
2. Partnered with the Community Foundation of Orange on the Foundation Games Track Meet providing
support to the event that hosts over 1,800 youth, as well as provides the opportunity for athletes to
participate in a County-wide meet.
3. Launched the external digital newsletter, "Orange eNews" and an internal digital employee
newsletter, "City Slice."
4. Permitted 13 commercial productions in the City.
5. Posted over 1,000 Facebook stories reaching over 300,000 individual Facebook users, and attracted
over 3,000 users to follow the City of Orange page.
6. Responded to 160 media inquiries.
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7. Completed RFP and contract award to new vendor for the production and printing of the City's
Quarterly Publication "Our Orange", and redesigned and increased circulation of the publication by
12% over FY 12-13.
8. Partnered with Public Works to help mitigate the impact of infrastructure construction in Old Towne
through improved public communication.
9. Partnered with the Chamber of Commerce for an NBC-4 news remote in Old Towne for the "Holiday
Lights with Fritz"television segments on Dec 19, 2013.
10. Raised $38,750 through the 2013 special events sponsorship campaign inviting the top 50
businesses in Orange, past event sponsors and vendors to participate.
11. Hosted the 3�d of July Celebration with approximately 10,000 community members in attendance.
12. Hosted 8 summer Concerts in the Park at the historic Hart Park Bandshell. Over the eight weeks,
approximately 16,000 community members attended this free concert series and donated $6,933.31.
13. Hosted the Treats in the Streets Autumn Festival on Oct. 26, 2013, for 10,000 community members.
14. Hosted the Veterans Day Tribute on Nov.11'h which featured Carla Hogan, President of San
Clemente Marine Corps Support Group, Gold Star Mom, LCPL Donald Hogan, KIA Afghanistan
8/26/2009 as the keynote speaker for approximately 500 community members.
15. Hosted the Tree Lighting Ceremony and Candlelight Choir Procession on Dec. 8th featuring retired
Orange Police Lt. Dave Hill as the narrator for 10,000 community members.
16. Issued approximately 1,342 permits throughout our park system, serving approximately 502,515
people.
17. Served 162 teams in the Adult Basketball program at the Sports Center at Grijalva Park.
18. Partnered with multiple Orange youth sport organizations to assist in field renovations/maintenance
work at:
➢ Grijalva Park—OJSC funded $14,881
➢ Handy Park—NSSL, AYSO, OYF, and OLL funded $4,700
➢ EI Modena Park—OBA and Orange Lutheran funded $8,000
19. Served 2,316 participants in the summer 2013 aquatics program (lessons, swim team and water
polo). Approximately 5,762 patrons visited Hart Park Pool during recreational swim.
20. Continued our partnership with the Friendly Center to offer after-school programs partially funded by
CDBG serving approximately 450 children at Grijalva, EI Camino Real, and Killefer Parks.
21. Served approximately 594 children in a 9-week 2013 summer day camp program.
22. Provided impactful community service opportunities to 144 teens who participated in the Teens-4-
Team Orange summer 2013 program.
23. Offered "Open Gym" basketball twice a week at the Sports Center at Grijalva Park, which served
approximately 2,237 participants.
24. Organized a Summer Camp Expo highlighting the City's youth camps and classes at the Sports
Center at Grijalva Park.
25. Spent 469 staff hours repairing 600 irrigation valves for a cost of$16,364.
26. Covered 27,612 square feet of graffiti in 781 hours for a cost of$19,914.
27. Spent 210 staff hours fixing 242 plumbing fixtures for a cost of $11,222. Staff repaired 4,475
sprinklers in 1,205 hours for a cost of$41,398.
28. Locked and unlocked 54,039 facilities in 7,558 hours for a cost of$177,252.
29. Completed 10 Capital Projects:
a. Hart Park picnic shelter roof repair and lattice, and BBQ replacement;
b. Hart Park Rose Garden re-design and landscape project (2 volunteer projects with over 50
volunteers);
c. Rancho Santiago Bike Trail rehabilitation to repave '/2 mile of trail tread;
d. Anti-graffiti coating on park buildings at 11 parks;
e. Fence around Del Rio CFD bioswales, consisting of 3/<miles of fence;
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f. Grijalva Sports Center landscape and irrigation modification;
g. Santiago Hills Assessment District central irrigation system (Calsense) to save up to 30%
water usage;
h. La Veta Park booster pump installation;
i. La Veta Park Calsense installation;
j. Conceptual designs for La Veta, Eisenhower and Shaffer Parks for purpose of future
re-landscaping.
30. Opened a new after-school site in partnership with the Boys and Giris Club at Handy Park.
31. Provided on-going support services to the Orange Senior Center.
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COMMUNITY SERVICES I ADMINISTRATION
PROGRAM DESCRIPTION
Administration manages the financial and logistical operations of the Community Services Department,
which includes Park Maintenance, Recreation, Human Services, Landscape Maintenance (Public Right-
Of-Ways and Assessment Districts), Recreational Trails, Park Planning and Development and
administrative support to the Park Planning and Development Commission.
SERVICE OBJECTIVES
1. Facilitate public/private partnerships to collaborate with the City in order to provide in-kind and/or
financial contributions for the support and development of Department programs.
2. Provide administrative and management support to all Department employees to enable them to
provide quality service to the community.
3. Provide advice and support to the City Manager on matters relating to park maintenance and
management, recreation, human services and park planning and development, public information;
along with revenue generating programs.
4. Work closely with the Public Works Department, Community Development Department, City
Manager's Office and other departments on capital improvement and development projects.
5. Administer Department grants and actively research new funding opportunities.
6. Develop, monitor and evaluate the Department's annual budget.
WORK PLAN FOR 2014-15
1. Continue to evaluate current staffing and resources to ensure that critical service areas are covered
with the appropriate amount of staff and staff at the appropriate level of the organization. [2d]
2. Actively seek alternative funding mechanisms for projects, programs and services. [2b]
3. Continue to work with our community partners to identify opportunities for collaboration and
alternative ways to offer programs and services in light of fiscal reductions. [2e]
4. Continue to support the T.E.A.M. Orange initiative with staff resources for activities and events,
tracking training needs for Department empioyees, providing content for news items. [1a]
5. Explore ways in which technology can increase the efficiency and effectiveness of the Department
such as Tablets for our field crews, You-Tube training videos etc. [4c]
6. Incorporate the state branding "Parks Make Life Better" into program and service materials,
information, website, Our Orange etc. [3e]
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COMMUNITY SERVICES I LEISURE SERVICES
PROGRAM DESCRIPTION
Leisure Services provides for programs in the following areas: after-school recreation, summer day
camps, youth excursions, and recreation classes for youth and adults. In addition, staff administers and
monitors park and facility permits. Programs such as these are critical to our vibrant community and offer
parents and families much needed options that are safe and of high quality for children.
SERVICE OBJECTIVES
1. Monitor fall, winter, and spring quarters of after-school recreation sites under full service contract with
the Friendly Center, providing services for 350 children who participate in supervised sports,
arts/crafts, tutoring, games, special events and excursions.
2. Lead the development of the Our Orange community activity brochure four times a year.
3. Operate two summer day camps, one Teens for Team Orange summer camp, and excursions for
over 600 youth participants.
4. Maintain three 10-week recreation class sessions and one 14-week recreation class session of
quality contract classes for over 7,700 participants.
5. Process/monitor over 1,000 building reservations, over 2,000 picnic, moon bounce, bandshell, athletic
courts, and open space reservations utilized by the general public.
WORK PLAN FOR 2014-2015
1. Explore the possibility of offering year-round morning and afternoon classes in the Sports Center at
Grijalva Park by June 2015. [3b]
2. Explore the feasibility of changing our current recreation-based software system from CLASS to
ACTIVENETWORK by December 2014. [4c]
3. Enhance facility rental component of the City website to include virtual tours and additional payment
information by February 2015. [4c].
4. Survey recreation contract class participants to obtain class needs by September 2015. [4a]
5. Research the possibility of offering private contract classes at business locations. [4a]
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COMMUNITY SERVICES I SPORTS AND AQUATICS
PROGRAM DESCRIPTION
Sports and Aquatics provides sports programming, such as adult softball and adult basketball youth
sports programs, bi-annual sports field allocation, permitting and monitoring of athletic fields, a 9-week
City staffed summer aquatics program, and a contract aquatics program in spring, summer and fall.
SERVICE OBJECTIVES
1. Provide four seasons of adult softball under full service contract with Major League Softball for over
700 teams, in which 10,500 adults participate.
2. Continue to support the Orange Community Foundation's Foundation Games by qualifying youth
athletes to advance to regional competition in track&field.
3. Coordinate the use of city athletic fields by approved Orange community youth groups ensuring
equitable distribution and a priority for recreation based programs.
4. Process/manage approximately1,000 athletic field permits utilized by approved Orange community
youth groups, youth/adult sports leagues and the general pubiic.
5. Provide a 9-week summer aquatics program at Hart Park Pools, at which over 1,500 participants
register for swimming lessons and 6,500 swimmers participate in Recreation Swim.
6. Partner with Orange Regional Competitive Aquatics (ORCA) to provide an 8-week summer, 8-week
Fall and 8-week Spring aquatics programs utilizing EI Modena High School pool serving over 675
participants for swimming lessons;youth swim team and youth water polo.
7. Execute four seasons of an adult basketball league for an average of 150 teams in which 1500 adults
participate.
WORK PLAN FOR 2014-2015
1. Continue to work on collaboration with Orange's youth sports organizations to ensure appropriate
permitting of city athletic field and building resources with a priority for recreational sports, while
allowing for the maintenance of these facilities in a fiscally responsible manner by June 2015. [3a]
2. Continue to work on training opportunities for Orange's approved Youth Sports organizations in field
maintenance and preparation in order to help maintain the quality of City field assets through June
2015. [2d]
3. Research additional adult basketball program and/or tournament options by June 2015.[5c]
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COMMUNITY SERVICES I SPECIAL EVENTS
PROGRAM DESCRIPTION
Special Events provides for the coordination and implementation of the following City-wide special events:
Concerts in the Park, 3`d of July Celebration, Treats in the Streets Autumn Festival, Veterans Day Tribute,
Tree Lighting Ceremony and Candlelight Choir Procession, Children's Holiday Breakfast and other park
� dedications and events. These events have become a part of the hometown feel and culture of Orange
and help to unify our community by bringing together our residents in a common celebration.
SERVICE OBJECTIVES
1. Continue to provide six high quality, City-wide special events to over 46,500 participants.
2. Promote private and non-profit partnerships that bring together members of our community in support
of citywide special events.
3. Continue to foster partnerships with Orange Unified School District and Chapman University to
acquire volunteers for special events.
4. Partner with the Friendly Center and Girl Scouts to support the Holiday Basket Program at
Thanksgiving.
WORK PLAN FOR 2014-2015
1. Achieve a sponsorship goal of raising $45,000 for the 2014 Special Event Season by December
2014. [3e]
2. Research additional sponsorship options, including new donation levels and marketing benefit options
by January 2015. [3e]
3. Continue to identify community partners who may be interested in assuming a larger role in the
production of the City's special events in order to relieve the City's financial burden in both funding
and staff resources for these events by June 2015. [3e]
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COMMUNITY SERVICES I PARK PLANNING, ACQUISITION &
DEVELOPMENT
PROGRAM DESCRIPTION
Park Planning, Acquisition, and Development provides for the planning, acquisition and development of
parks, recreational facilities and trail projects within the community.
SERVICE OBJECTIVES
1. Provide quality parks, athletic fields, facilities and open space for Orange residents.
2. Identify capital projects in the Capital Improvement Program budget based on the Master Plan of
Parks, Recreation and Facilities, the Open Space/Conservation Elements of the Orange General Plan
that reference Park and Trails Development, and the Recreational Trails Master Pian.
3. Maintain current and useful department planning documents through annual review and update:
• Master Plan of Parks, Recreation and Facilities;
• Open Space/Conservation Elements of the Orange General Plan that describe Park and Trails
Development;
• Recreational Trails Master Plan;
• Quimby Ordinance; and
• City of Orange Bikeways Master Plan.
4. Identify grant-funding opportunities for viable park acquisition, development and renovation of open
space, parks, trails, facilities and equipment.
WORK PLAN FOR 2014-15
1. Complete year two of a Booster Pump Installation program at City parks improving water delivery
efficiency by June 2015. [2d]
2. Create amenity specific master plans for Eisenhower, La Veta and Shaffer Parks to develop a plan for
the highest and best use of park property with aging infrastructure by Dec. 2014. [3a]
3. Design and install the City's first public outdoor exercise circuit at Grijalva Park by Dec. 2014 [3aj
4. Update Cerro Villa Master Plan to include a Dog Park by December 2014. [3a]
5. Replace tot lot at Handy Park by December 2014. [3a]
6. Complete first year of asphalt resurfacing of parking lots by June 2015. [2d]
7. Complete installation of Calsense weather-based irrigation system at Eisenhower, Hart, Olive and
Handy Parks by June 2015. [2d]
8. Work with a designer to draft construction plans and specifications for the renovation of Shaffer Park
and begin construction by June 2015. [2dj
2� 2
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COMMUNITY SERVICES I PARK MAINTENANCE
PROGRAM DESCRIPTION
Park Maintenance provides landscape and facility maintenance at parks and open space areas
throughout the City. The Division also provides contract administration for landscape maintenance of all
City facilities, which include fire stations, libraries, Civic Center, recreation trails, freeway overpasses,
medians, landscape easements and rights-of-way.
SERVICE OBJECTIVES
1. Provide general landscape maintenance services at all City parks and facilities.
2. Provide skilled maintenance services at all City parks.
3. Provide ongoing technical and maintenance training to Park Maintenance employees.
4. Evaluate and modify, as necessary, current and future park maintenance contracts.
5. Provide landscape technical assistance, plan check services and perform field inspections for all City
projects.
6. Conduct regular landscape inspections at City facilities, Landscape Assessment Districts, and Public
Works rights-of-way with contractors in order to ascertain compliance with maintenance
specifications.
WORK PLAN FOR 2014-15
1. Continue to improve administrative processes for managing all contracts for maintenance, installation,
and repair services by June 2015. [2a]
2. Continue working with a landscape designer to plan iandscape rehabilitation of specific portions of the
landscape at the Santiago Hills Landscape Assessment District to reduce maintenance and water
costs by June 2015. [2d]
3. Continue to identify opportunities to improve maintenance efficiencies and reduce water consumption.
Identify more opportunities to replace existing irrigation control systems with whether based Calsense
systems by June 2015. [2d]
4. Continue to identify opportunities to utilize remote technology tools for use by field staff to improve
efficiency by June 2015. [2d]
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COMMUNITY SERVICES I DEL RIO LANDSCAPE MAINTENANCE
DISTRICT
PROGRAM DESCRIPTION
Del Rio Landscape Maintenance District provides contract administration and supervision for landscape
maintenance services for the Del Rio Landscape Assessment District.
SERVICE OBJECTIVES
1. Provide landscape contract administration and supervision of maintenance services for the
Assessment District in cost effective manner.
2. Respond to homeowner concerns, research and resolve issues, foliow through and complete
maintenance requests in a timely manner.
3. Continue to develop landscape punch lists, maintain written documentation and communication with
contractor.
4. Renovate landscape areas that need improvement due to missing or declining plant material and
replace irrigation controller equipment with available funding.
5. Inspect, maintain and repair all infrastructure to ensure safety and optimum functionality.
6. Continue to monitor irrigation systems and evaluate water management programs to reduce costs
and conserve water usage.
7. Conduct regular walk-through inspections at the assessment district with the landscape contractor for
compliance with the maintenance specifications.
8. Assist the Public Works Department in the preparation of annual reports for the Assessment District.
WORK PLAN FOR 2014-15
1. Continue to work with the consuftant to oversee contract services in the CFD by June 2015. [3b]
2. Continue to monitor the bioswales and make landscape modifications or maintenance procedure
changes to improve efficacy of the systems by June 2015. [2d]
3. Continue to maintain all infrastructures to ensure safety and functionality. [2d]
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COMMUNITY SERVICES I SYCAMORE CROSSING LANDSCAPE
MAINTENANCE DISTRICT 94-1
PROGRAM DESCRIPTION
Sycamore Crossing Landscape Maintenance District provides contract administration and supervision for
landscape maintenance services for the Sycamore Crossing Landscape Assessment District 94-1.
SERVICE OBJECTIVES
1. Provide landscape contract administration and supervision of maintenance services for the
Assessment District in cost effective manner.
2. Respond to homeowner concerns, research and resolve issues, follow through and complete
maintenance requests in a timely manner.
3. Continue to identify options and opportunities to reduce maintenance costs to maintain expenditures
within budgetary constraints.
4. Continue to monitor irrigation systems and evaluate water management programs to reduce costs
and conserve water usage.
5. Conduct regular walk-through inspections at the assessment district with the landscape contractor for
compliance with the maintenance specifications.
6. Assist the Public Works Department in the preparation of annual reports for the Assessment District.
WORK PLAN FOR 2014-15
1. Identify and implement additional maintenance reductions to ensure expenditures align with revenues
by September 2014. [2d]
2. Reduce water consumption to offset water rate increases by September 2014. [2d]
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COMMUNITY SERVICES I SANTIAGO HILLS LANDSCAPE
MAINTENANCE DISTRICT 86-2
PROGRAM DESCRIPTION
Santiago Hilis Landscape Maintenance District provides contract administration and supervision for
landscape maintenance services for the Santiago Hills Landscape Assessment District 86-2.
SERVICE OBJECTIVES
1. Provide landscape contract administration and supervision of maintenance services for the
Assessment District in cost effective manner.
2. Respond to homeowner concerns, research and resolve issues, follow through and complete
maintenance requests in a timely manner.
3. Continue to develop landscape punch lists, maintain written documentation and communication with
contractor.
4. Renovate landscape areas that need improvement due to missing or declining plant material and
replace irrigation controller equipment with available funding.
5. Inspect, maintain and repair all infrastructure to ensure safety and optimum functionality.
6. Continue to monitor irrigation systems and evaluate water management programs to reduce costs
and conserve water usage.
7. Conduct regular walk-through inspections at the assessment district with the landscape contractor for
compliance with the maintenance specifications.
8. Assist the Public Works Department in the preparation of annual reports for the Assessment District.
WORK PLAN FOR 2014-15
1. Continue to research opportunities to reduce expenditures to stay within stated revenues by June
2015. [2a]
2. Complete project to change all irrigation systems to a centralized Calsense system with the goal of
reducing water consumption by August 2014. [2a]
3. Develop RFP for scope of work that includes re-design of landscape areas in the City's purview to
include more hardscape and low maintenance landscape in order to reduce District maintenance
costs so they align with the funding received from the assessment by January 2015. [2a]
216
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COMMUNITY SERVICES I HUMAN SERVICES
PROGRAM DESCRIPTION
Human Services provides for the support of the Orange Senior Citizens Center, Human Services
programs and other services. These programs are vital to our mission and help to strengthen our
neighborhoods and community as a whole. They provide a vehicle for reaching out to our families who
are in need and in cases, such as the services provided through Orange Elderly Services, offer a focal
point for serving our special populations.
SERVICE OBJECTIVES
1. Support and monitor the activities of the Orange Senior Center and oversee senior services contract
with Orange Elderly Services, Inc.
2. Continue to monitor the senior transportation contract with Orange County Transit Authority (OCTA),
which provides over 10,000 trips annually.
3. Continue to reach out to potential partners to work with the City in the provision of Health and Human
Service Programs for our community
WORK PLAN FOR 2014-2015
1. Provide continued assistance to the Orange Senior Center in the areas of facility maintenance,
program and service delivery, and transportation services by June 2015. [3a]
2. Work with OPD and the GRIP program on potential grants and funding sources to bring mobile
recreation to the areas where the GRIP program is concentrating services by June 2014. [2b]
3. Research additional youth program opportunities, resources and partnerships, as weli as evaluate
existing service programs and events offered by fellow city departments and local non-profit groups to
determine potential collaborative programs and events by June 2015. [3a]
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C�_, City af FY 15 Budget
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COMMUNITY SERVICES I SPORTS CENTER AT GRIJALVA GYM
PROGRAM DESCRIPTION
Sports Center at Grijalva Gym provides recreation contract classes and facility room reservations for the
community. Program options such as these are critical to our vibrant community and offer parents and
families much needed options that are safe and of high quality for children.
SERVICE OBJECTIVES
1. Operate a clean, safe functional facility for our community's use for their recreational needs.
2. Monitor facility reservations for class and dance rooms and the gymnasium.
3. Work with local youth sports organizations on an annual calendar according to sport season for
approved allocated use of the gymnasium.
4. Maintain three 10-week recreation class sessions and one 14-week recreation class session of
quality contract classes for over 1400 participants.
WORK PLAN FOR 2014-2015
1. Research teen program opportunities, resources, and partnerships with not and for-profit groups to
determine potential collaborative programs and events by June 2015. [3e]
2. Research additional sports programming activities to serve all ages of the community by June 2015.
[4b]
3. Continue to maintain the facility and park grounds to provide a safe and functional environment for
programs and services by June 2015. [1 b]
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COMMUNITY SERVICES I PUBLIC AFFAIRS AND INFORMATION
PROGRAM DESCRIPTION
Public Affairs and Information manages the media relations, public relations, marketing, and
communications for the City, which includes the City's quarterly publication, Our Orange, social media
outreach, interactions with the press and mass media, and advertising,
SERVICE OBJECTIVES
1. Act as the spokesperson for the City to the Media.
2. Generate news releases, news stories, and public information pieces promoting the City's services,
programs and activities.
3. Management and protection of our City Identity, identification of our brand, use of logos, website,
graphic standards. letterhead, consistency of our message.
4. Work closely with all levels of City Staff to gather information and data as required to craft the City's
official narrative.
5. Work with the media to facilitate information requests and maintain the City's brand.
6. Write articles, speeches, letters, and other content as required by City Council and Top Management.
7. Administer the City's social media programs.
8. Oversee the content creation, design, printing, and distribution of the City's Our Orange Publication.
9. Oversee the City's Crisis Communication Plan.
10. Administer the City's Commercial Film permit process and operations.
11. Oversee marketing and advertising needs and efforts to promote the City.
WORK PLAN FOR 2014-15
1. Expand the City's Social Media reach to additional platForms. [4a]
2. Administer and edit four issues of the City's Quarterly Publication. [4a]
3. Produce the City's internal quarterly Employee electronic newsletter. [4c]
4. Produce the City's external electronic newsletter. [4c]
5. Monitor the media for coverage of City, and respond if appropriate. [3e]
6. Partner with City Departments to increase the public awareness of our good stewardship of their City
and tax dollars. [4d]
7. Partner with Public Works to plan public awareness campaign for the upcoming water tank
reconstruction project. [4d]
8. Maintain the City's Crisis Communications Plan. [1b]
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